Professional Development Series: Managing Conflict. Tracy Tulle, Operations Manager for the College of Adult & Graduate Studies at Wisconsin Lutheran College and business course instructor, presented a series on professional development at Froedtert & The Medical College of Wisconsin. June, 2011.

1. Professional Development Program Managing Conflict

2. Introduction Instructor: Tracy Tulle Profile: Operations Manager and Business Course Instructor for the College of Adult & Graduate Studies at Wisconsin Lutheran College Former Vice President of Inflight Services for Comair, Inc. - a Delta Airlines subsidiary 18 years of leadership in the airline industry

3. Topics for Discussion Work behaviors, personality and perception Conflict management skills and strategies Evaluations and criticism Effective communication during conflict

4. Managing Conflict One million workers (18,000 people per week) are assaulted on the job in the United States alone – due to conflict.

5. Understanding Conflict Definition A process that involves people disagreeing or The physical or psychological struggle associated with the perception of opposing or incompatible goals, desires, demands, wants or needs.

6. Big 5 Personality TraitsTayla Bauer and BerrinErdogan, Organizational Behavior. Nyack, NY: Flat World Knowledge gg

7. Personality AssessmentTayla Bauer and BerrinErdogan, Organizational Behavior. Nyack, NY: Flat World Knowledge

8. Three Types of Conflict

9. Conflict Examples

10. Causes of Conflict

11. Positive Outcomes of Conflict

12. Negative Outcomes of Conflict

13. Conflict-Handling Styles

14. Unresolved Conflict - Backpacking

15. Evaluations & Criticism Handout Review

16. Group Activity

17. “The quality of our lives depends not on whether or not we have conflicts, but on how we respond to them.” Tom Crumauthor and presenter in the fields of conflict resolution

18. Managing Conflict Presentation Material and Text: Scott McLean, Business Communication for Success. Nyack, NY: Flat World Knowledge Talya Bauer and BerrinErdogan, Organizational Behavior. Nyack, NY: Flat World Knowledge Mason a. Carptenter and Talya Bauer, Principles of Management. Nyack, NY: Flat World Knowledge Image Source Page: http://www.clipartoday.com/clipart/cartoons/cartoon/cartoon_265071.html