Genesis 1:6 || Meditate the Scripture daily verse by verse
Expedia case study
1.
2. BACKGROUND & SITUATIONAL ANALYSIS
1. Only 2 OCT “families” dominate the online market: Expedia and
Priceline.
2. Lack of two-way communication
3. Almost inexistent after sales support by third party sites
3. What have they been up to?
https://www.youtube.com/watch?v=hlvZKs4-aEg
4. Our Goal
To amplify the company’s target, inviting a younger audience to the Expedia experience and to
leverage existing resources that can generate more profit and awareness of the brand.
5. OBJECTIVES
1. To obtain 15% more unique visitors by June 2016
2. To increase awareness of Expedia Rewards by a 10% by June 2016
3. To open up Expedia’s target by generating market awareness and brand
building preferences by 40% by June 2016
6.
7. Expedia’s Target
In 2009 Baby Boomers accounted for:
More than one third of leisure travel
40% of businesses travel
In 2015
Baby Boomers are postponing traveling for a better
retirement
Baby Boomer
8. Millennial
• Most likely to take long trips
• Take up to 3.19 trips annually
• Spend less than Baby Boomers on trips
• Use their smartphones to book trips
-36% use them to select destinations
-23% use them to book a vacation
87% 53% 37%
9. Strategies and Tactics
Persuasion and awareness Campaign
• Direct Marketing
• New Partner!
To obtain 15% more unique visitors by June 2016
Engage Millennials trough different activities
• The blogger contest
• Expedia, new basketball sponsor
10. To increase awareness of Expedia Rewards by a 10% by June 2016
Reinforce Expedia Rewards benefits
• Partner up with an NGO and promote
rewards on behalf of both, Expedia +
elected NGO
• Email, marketing campaign
Online advertising and awareness campaign
• Update Expedia app, compare saving
between those who use the app and
those who don’t
• More than just points, select the event
and choose the award
11. To open up Expedia’s target by generating market awareness and brand building preferences by 40%
Engage key audience and motivate donations through a 5k run
• Apple announcement to colleges
• Event registration through
website, top ten places will be
announced
• All donations go to our favorite
NGO
Thank you loyal customers!
• Thank you note on previous participant colleges
newspapers
• Invitations to special event, “Meet our new brand
ambassador”
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July
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Calendar
13. Measurement: Variables
• Email open rates and direct mail response
• Social media engagement, sentiment, driving event sign-ups and promotional
deals through social posts
• Digital ad success: click through rate and actions after click
• Blog hits and ROI on individual bloggers
• App download numbers, average use time, and actual success at selling the
product
• Event attendance and sponsor/partner metrics
19. SWOT Analysis
Strengths
•Diversified geographical presence
•Strong brand portfolio
•Wide distribution network
Weaknesses
•Declining operational performance
•Limited liquidity position
Opportunities
•Growth in global airline traffic
•Positive outlook for global travel and tourism sector
•Strategic growth initiatives
Threats
•Foreign currency fluctuations
•Risks related to competitive brandjacking
•Risks related to unforeseen circumstances
Expedia has 78 Million monthly unique visitor’s world wide (Expedia Media Solutions, 2015), our goal is to increase that number by a 15%. By June 2016 the number of monthly unique visitors will be of 89.7 Million.
Very active on social media, from 2007 to 2009 Baby Boomers took a major step when the social media percentage usage grew a 15%
Persuasion campaing to increase brand awareness
Direct Marketing
In community businesses and service clubs, associations, travel media, country clubs, courses. Basic flyers and discounts for the first trip they take after registration.
b. Partnering with the (American Association of Retired Persons)
Contributing to their newsletter and to educate Baby Boomers on travel technology, airline scams
Engage millennials trough activities, contests and sponsoring of sporting events to increase participation on website
Create a contest and invite top influencer bloggers to participate on a summer trip in which all expenses would be covered by expedia for them to enjoy and blog about it
Expedia would sponsor 10 basketball games per season for college sporting events, random selection of registered colleges, winners announced through expedia’s website.
Reinforce the benefits of the rewards and provide information trough established channels
Put a story in an NGO newsletter on the opportunity to sign up for rewards. Promotional material for the NGO to give in their events can be provided by Expedia.
Email, marketing campaign explaining the benefits of the rewards
Online advertising and awareness campaign
Update Expedia app, compare saving between those who use the app and those who don’t, in a storytelling kind of way
Different system besides points rewards, you could choose from a list of items categorized by events, wedding presents, graduations, everyday…
To open up Expedia’s target by generating market awareness and brand building preferences by 40%
Engage key audience and motivate donations trough a 5k run
Apple announcement to colleges inviting them to participate. Apple would provide promotional material like tshirts and medals.
Event registration through Expedia’s website and listing of top 10 places
Donations would be given to the NGO that partnered up for the Expedia’s rewards
To thank loyal customers who have contributed with blogs and expedia rewards Expedia would create a live event
Pitch story on traditional media
Create the event to present our new brand ambassador. Two brand ambassadors, 6 months male rest of the time female