Brand Framework Strategy - Digital Marketing Campaign - One-year digital communications plan/roadmap, including Tone and Voice Recommendations - Sample Editorial Calendar - Recommended Channel Mix - Top-line Influencer Strategy - Recommended Key Performance Indicators for a company interested in expanding within the United States.
Uber's Market Strategy - An example of modern day business modelsRahul Shaha
This is a presentation on Uber's two-sided market strategy. Tools suchas the Porter's 5 Forces, Business Model Canvas and PESTEL analysis have been used.
How Uber Works Uber Business Model & Revenue Model It is a business model is an on-demand transportation service in the taxi industry all across the world
https://futureworktechnologies.com/how-uber-works-business-model-revenue-uber-insights/
This Presentation was created for academic purposes. The facts and figures mentioned in this presentation are captured from various new papers and blogs etc. Hence, please double check with concerned authority before reusing the same.
Uber's Market Strategy - An example of modern day business modelsRahul Shaha
This is a presentation on Uber's two-sided market strategy. Tools suchas the Porter's 5 Forces, Business Model Canvas and PESTEL analysis have been used.
How Uber Works Uber Business Model & Revenue Model It is a business model is an on-demand transportation service in the taxi industry all across the world
https://futureworktechnologies.com/how-uber-works-business-model-revenue-uber-insights/
This Presentation was created for academic purposes. The facts and figures mentioned in this presentation are captured from various new papers and blogs etc. Hence, please double check with concerned authority before reusing the same.
Taxi Startup Presentation for Taxi CompanyEugene Suslo
TaxiStartup brings taxi and limo companies in to the world of mobile booking apps, web booking, analytics and dispatch automation.
Uber, Lyft, Hailo and others are taking over the market, yet have only about 5% of it. We give taxi and limo companies (the rest 95% of the market) a simple and powerful tool to fight back.
Analysis UBER's strategy.
1. Define the problem UBER has tried to solve. (from both supplier and consumer's points of view)
2. Transportation industry(Taxi) before UBER
3. How UBER business actually works
4. Their international strategy
5. Five forces analysis
6. Challenges and suggestions
In this presentation , we try to understand the business model of Uber with digital strategy as the backbone. Also we look into the financial strategy of Uber , the challenges it is facing
If anyone looking for, wants to open a cab service. This is the whole presentation, in which i won the medal named 'BEST BUSINESS BAZIGAR' as the winner. I did the all ground works on the basis of true and realistic data.
Uber is an on demand transportation service which has brought a revolution in the taxi industry all across the world. The business model has made it possible for people to simply tap their smartphone and have a cab arrive at their location in the minimum possible time, leaving a lot of budding startups yearning for an App like Uber.
Taxi Startup Presentation for Taxi CompanyEugene Suslo
TaxiStartup brings taxi and limo companies in to the world of mobile booking apps, web booking, analytics and dispatch automation.
Uber, Lyft, Hailo and others are taking over the market, yet have only about 5% of it. We give taxi and limo companies (the rest 95% of the market) a simple and powerful tool to fight back.
Analysis UBER's strategy.
1. Define the problem UBER has tried to solve. (from both supplier and consumer's points of view)
2. Transportation industry(Taxi) before UBER
3. How UBER business actually works
4. Their international strategy
5. Five forces analysis
6. Challenges and suggestions
In this presentation , we try to understand the business model of Uber with digital strategy as the backbone. Also we look into the financial strategy of Uber , the challenges it is facing
If anyone looking for, wants to open a cab service. This is the whole presentation, in which i won the medal named 'BEST BUSINESS BAZIGAR' as the winner. I did the all ground works on the basis of true and realistic data.
Uber is an on demand transportation service which has brought a revolution in the taxi industry all across the world. The business model has made it possible for people to simply tap their smartphone and have a cab arrive at their location in the minimum possible time, leaving a lot of budding startups yearning for an App like Uber.
En France, un business model bien construit est souvent décrit comme le must-have d'une startup qui réussit. Aux USA, beaucoup de succès se sont fondés sur un modèle inverse : le produit d'abord, le modèle économique ensuite. Cette présentation livre un regard made in USA de la création de startup !
This slide deck provides an in-depth look at the digital services company HUGE and a consulting analysis of recommended strategic actions for the company's future.
Étude de cas de la société BlaBlaCar : un cas de stratégie réussie dans l'économie collaborative. Analyse menée selon l'approche IDStrat qui décrypte à la fois le business model, la stratégie de marque et la stratégie de communication digitale de la société. Plus de Business Cases à télécharger sur www.idstrat.fr
Transportez-vous les uns les autres : découvrez les clés du succès de Blablac...Stéphane Schultz
Blablacar et Uber, nouveaux entrants venus des technologies, attaquent le secteur des transports en proposant un modèle économique radicalement différent. Découvrez les 4 clés de leur succès : comment changer la manière de produire, de consommer, de contrôler et générer la confiance, et enfin comment passer à l'échelle. À voir même si vous préférez le train ;)
Social e conteúdo preditivo: como antever reações de usuários e diminuir risc...Huge
Na Huge, ao analisar o histórico de interações com uma marca em seus posts, conseguimos auxiliá-la em uma comunicação online mais assertiva e menos arriscada. Nesta apresentação, vamos mostrar como é possível traçar padrões de reações sobre determinados temas e minimizar os riscos para equipes de PR e community management.
Apresentação realizada por Maristela Vasconcelos, Creative Planner, e Renan Dayube, Data Strategist, na Social Media Week SP, em 12 de setembro de 2016.
Business plan d'une société de service a domicile tunisienneAymen Foudhaili
Ce document est un plan d'affaire d'une société de service a domicile , autrement dit une étude de faisabilité commerciale , financiére , technique et juridique d'une société de service a domicile....
La mobilité urbaine: une révolution en marche
Enjeux mondiaux, technologies innovantes et mutations culturelles bouleversent le paysage de la mobilité et offrent aux consommateurs plus de choix que jamais.
Les citadins et en particulier les adeptes de services à la demande* s’engagent dans une révolution de la mobilité urbaine.
Posséder sa propre voiture en ville n’est plus une réponse adaptée. Réduire le nombre de voitures, c’est réduire la pollution, offrir plus d’espace et limiter les accidents. Les citadins adoptent alors plus facilement des solutions alternatives comme le vélo, le scooter électrique ou encore le gyropode, la monoroue, roue électrique, gyroroue.
Les smartphones changent le rapport à la mobilité, tout peut être commandé ou partagé de manière instantanée. Une journée peut être commencée à vélo et se terminer en covoiturage.
Ces solutions multimodales offrent de nouvelles libertés: vivre sa ville de manière agile, efficace et durable devient un véritable style de vie.
This is theoriginal AirBnB pitch deck. Airbnb founders use this pitch deck to raise $600K from VCs and angel investors in 2008.
YOU MIGHT ALSO LIKE THESE PITCH DECK EXAMPLES & TEMPLATES:
> Sequoia Capital pitch deck template @ https://pitchdeckcoach.com/sequoia-capital-pitch-deck
> FREE pitch deck template download @ https://pitchdeckcoach.com/free-pitch-deck-template
> Pitch deck guide with hints, tips, and a worked example @ https://pitchdeckcoach.com/pitch-deck-template
NEED HELP WITH YOUR PITCH DECK?
See how I can help then book a free call @ https://pitchdeckcoach.com/
MORE PITCH DECK RESOURCES @ https://pitchdeckcoach.com/pitch-deck-template#resources
Running head EVALUATING THE DIGITAL MARKETING STRATEGIES OF AL-MA.docxjeanettehully
Running head: EVALUATING THE DIGITAL MARKETING STRATEGIES OF AL-MAWARED COMPANY 1
EVALUATING THE DIGITAL MARKETING STRATEGIES OF AL-MAWARED COMPANY 4
Evaluating the Digital Marketing Strategies of Al-Mawared Company
Name
Institutional Affiliation
Evaluating the Digital Marketing Strategies of Al-Mawared Company
Every company deploys different marketing strategies to get more information about their success rate, feedback, and competitor activity based on their online presence or number of mentions by individual users. As such, it is integral to conduct a regular evaluation that points out a clear picture of how best the strategy is profiting the company. In the case of Al-Mawared, the evaluation can be done in five steps. First the evaluation would entail a detailed examination of the goals the company set to achieve (Chaffey & Ellis-Chadwick, 2019). Ideally, if the company did not have any set goals, the evaluation would describe what their goals and objectives should be for future analysis. The second evaluation would be on the target audience of the company. Third, the evaluation would determine its digital presence on the different platforms it engages in. Fourth, the evaluation would scrutinize the messaging strategies used in communicating with others within the platform. Finally, the evaluation would involve the company’s digital Return on Investment (ROI)
Evaluating set digital marketing goals would be based off the company’s previous goals in the digital space. The company set out to connect to potential clients and partners through their various digital approaches, a factor that is outlined by the number of social shares received, the number of positive reviews received about the site on platforms such as Google Reviews and Yelp, the total number of conversions that occurred as a result of social traffic, and web visitors on the company’s different platforms (Keegan & Rowley, 2016). The next form of action would be to evaluate whether the set target projections should go higher or lower, given the overall organizational performance of Al-Mawared on social media. Revising the goals and setting new objectives would be ideal in boosting the company’s overall performance in terms of service provision.
Al-Mawared founded their market plan on well-constructed consumer profiles that match the requirements of their target audience, who were a crucial element in their digital campaigns. They did this through evaluating the demographics, web activity, and interests of their consumers giving room for innovative strategies that help build the company’s efficiency. Al-Mawared set a digital footprint through their consistency in maintaining their digital presence in all their platforms (Chaffey & Ellis-Chadwick, 2019). As such, they were able to successfully engage their audiences in good time, creating a good reputation for themselves and potentially increasing their consumer traffic on their different social media platforms. Th ...
Running head EVALUATING THE DIGITAL MARKETING STRATEGIES OF AL-MA.docxtodd271
Running head: EVALUATING THE DIGITAL MARKETING STRATEGIES OF AL-MAWARED COMPANY 1
EVALUATING THE DIGITAL MARKETING STRATEGIES OF AL-MAWARED COMPANY 4
Evaluating the Digital Marketing Strategies of Al-Mawared Company
Name
Institutional Affiliation
Evaluating the Digital Marketing Strategies of Al-Mawared Company
Every company deploys different marketing strategies to get more information about their success rate, feedback, and competitor activity based on their online presence or number of mentions by individual users. As such, it is integral to conduct a regular evaluation that points out a clear picture of how best the strategy is profiting the company. In the case of Al-Mawared, the evaluation can be done in five steps. First the evaluation would entail a detailed examination of the goals the company set to achieve (Chaffey & Ellis-Chadwick, 2019). Ideally, if the company did not have any set goals, the evaluation would describe what their goals and objectives should be for future analysis. The second evaluation would be on the target audience of the company. Third, the evaluation would determine its digital presence on the different platforms it engages in. Fourth, the evaluation would scrutinize the messaging strategies used in communicating with others within the platform. Finally, the evaluation would involve the company’s digital Return on Investment (ROI)
Evaluating set digital marketing goals would be based off the company’s previous goals in the digital space. The company set out to connect to potential clients and partners through their various digital approaches, a factor that is outlined by the number of social shares received, the number of positive reviews received about the site on platforms such as Google Reviews and Yelp, the total number of conversions that occurred as a result of social traffic, and web visitors on the company’s different platforms (Keegan & Rowley, 2016). The next form of action would be to evaluate whether the set target projections should go higher or lower, given the overall organizational performance of Al-Mawared on social media. Revising the goals and setting new objectives would be ideal in boosting the company’s overall performance in terms of service provision.
Al-Mawared founded their market plan on well-constructed consumer profiles that match the requirements of their target audience, who were a crucial element in their digital campaigns. They did this through evaluating the demographics, web activity, and interests of their consumers giving room for innovative strategies that help build the company’s efficiency. Al-Mawared set a digital footprint through their consistency in maintaining their digital presence in all their platforms (Chaffey & Ellis-Chadwick, 2019). As such, they were able to successfully engage their audiences in good time, creating a good reputation for themselves and potentially increasing their consumer traffic on their different social media platforms. Th.
A digital marketing proposal I, along with members of student government, proposed to the administration of the City College of New York in order to help them with their budget cuts.
Week 5SEC Project Ford Motor Companym, NYSE F· httpswww..docxcockekeshia
Week 5
SEC Project Ford Motor Companym, NYSE: F
· https://www.sec.gov/Archives/edgar/data/37996/000003799617000013/f1231201610-k.htm
This is the final paper associated with your SEC analysis. You should consider your prior SEC analyses as you prepare this assignment.
· Research and secure the annual SEC 10-K report for a company chosen by you (subject to the requirements set forth below) for the most recent year.
· The company must have inventory, receivables, and segments.
· The company must have international operations.
· Prepare a three- to five -page report, single spaced, and a PowerPoint presentation to post in our conferences, include a general discussion of the company, its key financial information and must include a discussion of :
· transfer pricing and taxation
· corporate social responsibility and reporting
Failure to include these will result in a reduced grade.
· Your paper should consider accounting, tax, and audit issues for your company, and will be informed by discussions in our conferences as we define terms and key concepts for your required deliverables. Additional credit is given for discussing the company’s competitive environment.
· Cover pages, abstract/ executive summary, table of content if you chose to include or bibliography / reference lists do not count toward page count.
Networking in the Modern World
Bradley Dellrie, Jasmine Lai, Norhayati Sonneman, and Michael Wise
Introduction
Today...
Discovering the right career
Utilizing social media resources
Developing personal branding techniques
Implementing effective communication
Personal Development: Discovering the Right Career
Discovering the Right CareerSelect a career that matches your skills and personality
Resources:College career centerwww.careerplanningabout.comMyers-Briggs Personality Test
("Career Planning and Career Advice from About.com" 2015.); (The Myers and Briggs Personality Test. 2015)
Exploring a Career ChoiceInvestigative Methods:Shadow a professionalAsk for an interviewMeet with your academic advisorTalk with your parents’ friendsResearch onlineInquire with an actual business
Occupational Outlook Handbook
www.bls.gov
asdf
Home : Occupational Outlook Handbook: : U.S. Bureau of Labor Statistics. 2015.
Understanding Your ChoiceWho should you contact to learn more?What is required and entailed?When will you start?Where should you go to school?Why do you want this career?How will this fulfill your short-term or long-term goals?
Pursue and SucceedKnowing your path will give you directionUnderstanding what your audience wants to feelSensing your purposeMarketing yourself:To a desired audienceIn an effective mannerSuccessfully
Virtual Networking: Leveraging Social Media Resources
Why Should You Care?
Job Opportunities
(“Infographics: The Recruiting Manual,” 2014); (“Jobvite Social Recruiting Survey 2014,” 2014)
Statistics
Active Users
("Social Media Active Users by Network [IN.
Ubiquitous connectivity has disrupted traditional media and turned newspapers into the new startups. Gain insights and learnings on how a Malaysian tech startup expands into 4 countries and achieves 500,000 app download in under 18 months.
MIR Interview with Adam Froman, CEO of Delvinia and AskingCanadians™
Is the social media hype about being cool or about making money?
For Adam Froman, the answer is easy: Marketers need to be very clear about how social media activity supports overall business strategy. Only if the digital experience fi ts into the whole customer journey will consumers become engaged and add value to the company … and only then will the social brand become cool.
Hobsons365: Day in the Life of a Search AnalystHobsons
Hobsons 365 seminar: Higher Education Digital Search Analyst. Learn more about what goes into a successful higher ed online marketing campaign for colleges and universities. Agenda includes, why digital marketing in higher education and enrollment management, how to use expert resources to avoid common road blocks with digital marketing campaigns, day-in-the-life an search analyst, and what to look for in a enrollment management resource partner for digital higher education marketing.
All five honorees cared greatly about the success of Capella lea.docxsimonlbentley59018
All five honorees cared greatly about the success of Capella learners and most were heavily involved in bettering their communities and others. Dr. Ford in particular fulfilled this desire by helping others to help themselves. Describe how you plan to use your education to better your community or help others to help themselves, and how receiving this scholarship will help you in doing so? 250-750 word essay
All of our honorees brought great personal and professional successes to their work environment. What would you consider one of your greatest professional successes? How did your success benefit your organization and its people? 250- 750 word essay
Respond to Tawnya and Noeme post
Creating the ideal marketing plan requires many steps and gathering data. “Knowing the needs of the customer and having a clearly articulated mission will help to target the message to an audience who will be most interested in the service that is being provided” (Sciarra, Lynch, Adams, & Dorsey (2016) p. 340). To find these needs, a needs assessment can be done. After gathering the results, a plan can start to form. Creating a Strength, Weakness, Opportunities, and Threats chart (SWOT) will give you a broader view on how to target your population.
“The first step in conducting SWOT analysis is to identify your stakeholders and data that has already been collected” (Sciarra, (2016) p. 340). Your stakeholders will guide you into the right direction for a plan of action. Looking at the type of population including the children, families, and staff members will give you the data to create your SWOT. Moving forward with the data, now to breakdown your SWOT data analysis and create a marketing plan. Strengths; reviewing this section will give you an objective overview of any changes needing to be made. Strengths can consist of staff, location, cliental, and possibly opportunities. If there are areas of weakness this gives us the ability to make changes. Moving forward with those changes leads us to Weakness, do we see a pattern of areas? What can we do to upgrade or change these areas we have identified? Moving on next to Opportunities, what options do we have beyond what we have now? Is there room for growth both financially and structurally? Finally, Threats to evaluate. Are we looking at opening a facility next door to two other highly rated centers that may cause us competition and difficulty building a successful business? Is there a possibility that the area is losing population and economic strength? Gathering the data and taking a step back and reviewing all the pro’s and con’s will give us a bigger picture when deciding which way to market our audience.
Taking a look at the strengths from all the gathered data will give you a good direction to follow for reaching protentional public relations opportunities. For an example, location, your childcare facility has a prime location in your town and your coming up on your grand opening soon. Planning an.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
Recruiting in the Digital Age: A Social Media Masterclass
HopSkipDrive Case Study/Research
1. Research for Final Project
Digital Communications - Team 3
HopSkipDrive.com
Twitter: @HopSkipDrive
Facebook: https://www.facebook.com/hopskipdrive
Agenda:
RESEARCH DONE BY: APRIL 4
AREAS TO RESEARCH:
CURRENT BRAND FRAMEWORK
RESEARCHING COMPANY POLICY/PROCEDURE PROCESS
o How to better communicate pick up/drop off process and tracking
o where are they operating now? What’s their current business strategy
o find a way to highlight security checks on drivers, more than just saying it on
website
o can we add a camera?
o Is there a rating system similar to Uber? Two-way rating system? Behavior report
for kid?
o legal aspects--where does the service start and stop? What about relationships
that form
o make sure that people use the app for arrangements
loyalty program?
COMPETITIVE MARKETS (operational and comms strategies)
o what are they doing? What’s their current performance compared to their
competitors?
how many successful rides, how many riders, how many times the app
has been downloaded, what is its rating on Appstore compared to its
competitors?
o What are the differentiators?
o what are the challenges they’re all going to face in this space? Uber vs. Taxi,
other public transport
GEOGRAPHIC MARKET RESEARCH
Business Opportunities, target need and relevance.
Less than half of kids under 18 live in a home with two traditional married parents (46%).
Pew Research (66% according to other sources)
Of the 8 million children who do not live below poverty line,
Child w/both parents (only 13% poor) vs. child w/father 8% of all children (21% poor) vs.
child w/mother 26% (highest poverty) - Pewresearch.org
Mothers with children 40% feel challenged by work/family balance vs. 34% fathers
Median Income of children with both parents $84,000 vs. Single Mothers $26,000
Number of children age 6 to 12 with all available parents in the labor force: 68% US vs.
62% Washington, D.C. (old data 2007)
Number of Single Mothers: 10 million, only ⅔ work outside home (see full time 45% in
Edison Research)
2. In Oregon, New York, Massachusetts both parents spend more than half of their income
in childcare vs. single mothers spend ⅓ of income in child care.
Median Income of Families with Children by Neighborhood available through
KIDSCOUNT Data Center
TAKE AWAY: Target 2 professional working families in addition to affluent single moms
with full-time jobs.
Suburbs face highest mobility challenges and are more scared of transportation than city
folks. Well-to-do cities such as San Francisco, Manhattan use these services for their
kids.
o Suburbs vs cities
potential candidate locations
legality in cities/states
o Individual cities by name
o individual populations?
Single moms/Single dads/families
o (Look at international comparisons)
o Strategic partnerships opportunities?
Care.com, school systems for after sports
EXISTING AUDIENCE/USERS AND POTENTIAL AUDIENCE/USERS - Danielle
o Mom/Dad research with price point (below) considered
o Demographics - age, income brackets
o Psychographics - opinions about ridesharing experiences in general
What they read, online preferences, etc. (Mommy Bloggers, Parenting,
Women’s Mags)
o Driver research
o Profiles of typical users/drivers/children
“Mom” Research:
http://m2moms.com/fast_facts.php
http://www.edisonresearch.com/wp-content/uploads/2014/05/Moms-and-Media-
2014-FINAL-REPORT.pdf
It’s worth noting, in choosing which moms (or dads) to target that the pricing is as
follows:
How much does HopSkipDrive cost?
Our rides will be priced using packages so the cost per ride will typically vary
from $12-20 (depending on how many rides you purchased at once). The largest
ride package will consist of 50 rides for $600 (Breaking down to $12 per ride).
The smallest ride package will be $95 for 5 rides ($19 per ride). You can read
more about the pricing of packages here.
Prices will also vary for distances over 5 miles ($1 per mile) and rides over 30
minutes long ($.50 per extra minute). The first sibling always rides free.
Additional passengers will be $5 each.
Vision: To bring the convenience of “adult” ridesharing to the lives of today’s busy parents and
their children.
3. Mission: Remove the stress of transporting children by providing a solution that’s as safe and
reliable as if you were driving yourself.
Key Values:
Simple
Reliable
Smart
Respectful
Business Objectives:
Specifically, HopSkipDrive has several business goals over the next 12 months:
Launch this new service in five new markets (those markets should be determined by
your team based on business opportunity, target need and relevance)
Enhance and/or build the organization’s digital presence across all relevant channels;
create and build brand evangelists.
1MM new riders in the first year.
Presentation should include the following elements:
Brand framework strategy
o content strategy
Website:
raise profile of company to extend into new markets
o find celebrity spokesperson - Mom (or mommy blogger)
more clarification of safety procedures and policies
o increase use of images, videos, infographics
to explain process step by step, app tutorials
o Q&A Forum so parents can post questions and get
answers from HSD service representatives
o find community advocates: moms who have used the
service to recruit users, talk about their positive
experiences
become a source of valuable information for moms and parents -
“thought leader” of the industry
o Blog - about pertinent issues regarding transportation,
ridesharing, kids, and how to manage schedules
connect with mommy bloggers to become
advocates
Establish credibility of founders
o video interview of mom founders discussing their reasons
for founding HSD, their education and business
background, their kids
o Utilize education of the founders - other alums from
Stanford Business School
Social media: consolidate accounts under single voice that aligns with the
direct, professional tone of the website
more pictures and videos to engage moms, who respond to visual
marketing
o Twitter
o Facebook
4. more community-oriented content, less of a mouthpiece, respond
to queries and engage with potential customers about industry-
and service-specific issues
o streamline
o Unite Tone of Voice
o tie-in with website content (post links and teasers to blogs,
videos, and other special content featured on content,
repurpose existing content on website (general safety
features, processes and policies) for twitter and facebook
to make the most of existing content
Digital marketing campaign
o paid, earned, owned content
paid: buy facebook advertising?
earned: video campaign likely to have higher engagement among moms
owned: website content
videos
images
blog
general website content
1-year digital communications plan/roadmap, including but not limited to:
o Tone & Voice Recommendations - look at content strategy above
o Sample Editorial Calendar (1 month) - look at content strategy above
o Recommended Channel Mix:
website (with videos, images, and infographics that live on the site to
increase SEO
social media (image-heavy)
twitter
facebook
o user profiles
o Top-line Influencer Strategy:
partnerships with private school PAs and private school administrations
partnerships with mommy bloggers
conferences
o sponsor programs, panels, find advocates
guest bloggers
find celebrity advocate - SJP
o Recommended KPIs:
o engagement on social media
Facebook
o likes, shares, comments
Twitter
o retweets, favorites, follows
website engagement
site visit duration
bounce rate
conversion rate (download app?)
track visitors
Conversions
apps downloaded
number of rides
number of drivers
5. number of customers
success metrics of markets as overall KPI business strategy
which geographic markets are successful
which demographic metrics are successful
o use a ratio to adjust ongoing strategy
Market identification:
Primary market at the five selected locations is dual-income parents who
are upper-income working professionals and middle-income single
parents. We did not include those being subsidized by public funds even
though there might be a market for those parents (e.g., “typical welfare
family”) that can receive about $30,800 in benefits, provided that they live
in one of the 10 states, or Washington, D.C., listed in a 2013 Cato
Institute report that studied an array of available family programs.
http://object.cato.org/sites/cato.org/files/pubs/pdf/the_work_versus_
welfare_trade-off_2013_wp.pdf
Company Overview as of March 2015
Currently only operating in LA.
Founded by three business saavy working moms: Joanna McFarland (MBA from
Stanford, BS from Stanford)
Brand taglines:
“Created by Moms, Driven by Love”
“A simpler way to get your kids there”
Possible tensions:
Parents don’t trust strangers to drive their kids.
How do parents know their kids has arrived safely? Both confirming with the driver and with the
kid? --could we put a camera in the car? Nanny cam for the car
Competitors:
Shuddle - generating lots of media coverage
UberFamily - currently not same model (offers car seats, not children’s ride-share), but potential
to move into space and should be watched due to established customer base and
Lyft
Differentiating Factors for HopSkipDrive:
There are three different types of customers: 1) The regularly scheduled parent who needs a
driver, 2) The one-offs and 3) Emergencies
That’s quite a bit for anyone on a tight budget.
Media Coverage for HopSkipDrive:
“New Rideshare Service Offers Kid-Friendly Uber Alternative” The Hollywood Reporter
Media Coverage for Competitors:
“Busy parents: Meet Shuddle, the Uber for kids” Entrepreneur
“Uber for kids: Shuddle wants to shuttle your children” Today Show
“Uber, but for kids. What could possibly go wrong?” Huffington Post
“Uber-for-kids is Shuddle’s parental pitch” USA Today
6. Digital Footprint Overview:
Brand Framework
Brand framework needs to address the tensions--how do you know for sure when kids
are dropped off? HSD needs to communicate it better because we are confused
Unmet user need:identifying what the user need or want that must be met in order to meet the
challenge
Motivations: what are the (misguided or valid) motivations and beliefs that underpin user
behaviors
Moms and families are busy, kids are busy: how do you get them to their various
activities and obligations when your schedule is already jam-packed
According to a survey from the Today Show, the biggest cause of stress for parents say
it's a lack of time to do everything that needs to get done
(http://www.today.com/parents/mom-survey-says-three-most-stressful-number-kids-
6C9774150)
According to CNN, many parents overschedule their kids and because they spent so
much time shuffling the kids from one after school activity to another, they “let their
marriages falter” (http://www.cnn.com/2013/03/08/living/overscheduled-busy-children/)
o “there is a critical element that often falls to the wayside: the family’s overall
lifestyle” (http://www.cnn.com/2013/03/08/living/overscheduled-busy-children)
“some parents are looking to ridesharing service Uber to ferry their youngsters around,
even though its against the company’s own rules.”
(http://consumerist.com/2015/03/11/parents-using-uber-to-chauffeur-kids-to-school-
even-though-its-not-allowed/)
User expectations: What behaviors have been enabled in and outside of category that are
defining expectation
Inside the category—ridesharing and car services are very popular (Uber, Lyft), they operate on
your schedule and make payment easy, you have the convenience of knowing who your driver
is, where they are, and how much your ride will cost, you never have to take out your wallet
The Taxi cab system was flawed, Uber came and completely shook things up
o “Their goal is simple: turn your travel headache into a luxury experience while
they make a profit.”
o “Regardless of the future the company has already proven they can disrupt
transportation in some of the world’s largest cities and they show no signs of
stopping.” (http://finance.yahoo.com/blogs/breakout/uber-car-revolutionize-city-
transportation-210645703.html)
drivers on demand, on your schedule
Outside of the category—mobile-first era where everything is at our fingertips and everything is
user-centered
“Mobile has become the consumer’s preferred medium for interactions with brands, from
customer service to shopping to social sharing and beyond. Mobile’s proximity to
consumers, along with its potential to deliver experiences tailored to their needs and
preferences, mean that basic, utilitarian mobile experiences are no longer enough.”
7. (http://usablenet.com/blog/shift-to-user-centered-design-if-you-want-your-brand-to-
succeed-in-mobile)
o How do we make life easier for users? How do we respond to their needs?
o Mobile banking—people are likely to put their personal information on a mobile
device (less secure) because it’s convenient and saves them time
Desired behavior: Who is the core user and what do we want them to do or be able to do in
order to meet the business marketing challenge
Moms: it was created by three moms who “understand the struggle of getting kids
around town safely”
o Anti-carpooling: “We love carpooling, but have found the constant juggle of who
is in and who is out, together with changing parent schedules, a lot to
manage…setting up carpools for each of your children’s different activities can
be very time consuming and stressful.”
(http://www.hopskipdrive.com/faqs/#About)
Other potential core users: Single parents with multiple children who have various after-
school activities
o single moms account for 25 percent of American households
(http://www.theatlantic.com/business/archive/2013/09/the-mysterious-and-
alarming-rise-of-single-parenthood-in-america/279203/)
but HopSkipDrive isn’t cheap—these would have to affluent single-parent
homes
o single dads account for 6% of American households
(http://www.theatlantic.com/business/archive/2013/09/the-mysterious-and-
alarming-rise-of-single-parenthood-in-america/279203/)
Other potential core users: wealthy suburban families with kids that have too much to do
o families with two working parents are pressed for time: they “don’t have the
luxury of supervising [their children’s] free time around the clock. These activities,
while sometimes costly, give us some peace of mind.”
(http://www.nytimes.com/2013/10/13/fashion/over-scheduled-children-how-big-a-
problem.html)
“It’s easy to say children need to wander unsupervised in the
neighborhood inventing their own activities, but we live in the 21st
century, not a Beverly Cleary novel.”
(http://www.nytimes.com/2013/10/13/fashion/over-scheduled-children-
how-big-a-problem.html)
It’s important for parents to decompress, too -- parents that are too stressed and
overworked might not have the energy to help their kids with homework. Removing on
responsibility (driving kids from place to place every day) from a parent’s workload can
help that mom or dad be more engaged when it matters most.
Real Business/marketing challenge: identifying the actual problem we are solving with
marketing
Competitive opportunity analysis: What are the competition (category, related and tangential)
doing that could be exploited and what should be avoided
Uber: growing national trend of parents ordering Ubers for their kids, even though it’s
illegal and the company doesn’t have the insurance to cover it
o Offers choice for price points: UberX, taxi, Black, SUV, lux
o Offers UberMILITARY--their pledge to onboard 50,000 service members,
veterans, and military spouses as partner drivers on the Uber platform
o global presence
8. o Facebook (https://www.facebook.com/uber, 1.3 million likes), Twitter (@uber,
244K Followers), LinkedIn (https://www.linkedin.com/company/1815218, 150,
932 followers), Google+
(https://plus.google.com/112684473482252498171/posts, 2,355,738 views)
o have a blog, talk about global partnerships, big into rider rights and anti-taxi
o launched Momentum magazine to connect with partner drivers and build more
community
o have had a lot of safety issues
Lyft:
Sidecar: “Go beyond one-size-fits-all. Different times call for different rides, so choose
the one you need.”
o available in ten US markets
o have a blog, Twitter (@Sidecar, 13.4K Followers), Facebook
(https://www.facebook.com/sidecr, 18,711 likes) and Instagram
(https://instagram.com/sidecarhq/, 1,041 followers)
o they pride themselves on being affordable and choosy:
Lowest price on the road: “With Sidecar, you pay the least for your rides.
Period. Plus, when you snag a Shared Ride, you’ll arrive for even less”
(https://www.side.cr/)
The only app that lets you choose: “Your ride is in your hands. Sidecar is
the only app that lets you choose how much you’ll pay, before your ride
arrives” (https://www.side.cr/)
Choose from a list of rides, sort available drivers by lowest price,
shortest ETA and your favorites
o very unique value proposition for adult riders
o company offers three services:
Sidecar: ride app that connects riders with everyday drivers in their
personal vehicle
Sidecar Shared Rides: discounted instant carpooling app
Sidecar Deliveries: they partner with a food delivery service Eat24 to offer
food and grocery deliveries
“by integrating rides and delivery, we’ve created the fastest, most
affordable, seamless and scalable same-day delivery solution”
(https://www.side.cr/delivery/)
Shuddle: has the insurance to cover passengers under the age of 18
(http://sanfrancisco.cbslocal.com/2014/11/07/an-uber-for-kids-shuddle-is-san-franciscos-
new-ride-sharing-service-for-families/)
o “Shuddle helps you handle your dynamic family life by solving scheduling
conflicts, freeing up time to make a home cooked meal, or simply allowing you to
breathe after a hectic day.” (http://www.entrepreneur.com/article/243010)
o Cost is $9/month plus per-ride fares, which average out at 15 percent more
expensive than Uber or Lyft
o Shuddle website service description:
1. schedule ahead of time
2. Meet the driver: you get the driver’s full name, photo, a short bio and a
vehicle description
3. Track in real time: follow the journey from start to finish through the app
4. Enjoy more quality time
this is a key differentiator--the goal is to let the parent get their
needs taken care of so that they can be more present with their
kids when it matters
9. Custom insurance for minors: “Shuddle is the only rideshare service
insured to transport kids. Our coverage is dependent on regular, in-depth
inspections of our safety procedures by the insurance agency. And that’s
in addition to our standard coverage of up to one million dollars for
vehicles, drivers and passengers” (https://shuddle.us/safety/)
Live customer support: “all rides are monitored by Shuddle HQ. You can
call a support person through the app while the ride is in progress.”
You can ride along with your kid - just let them know through the app. You
can also provide specific information and notes through the app.
They have a big question and answer forum with room for comments, so
if parents have questions they can post it in the comments section and
Shuddle employees can respond.
Marketplace opportunity analysis: What marketplace dynamics could be exploited and what
should be avoided?
Exploit:
safety, ease of use, trusted drivers with childcare experience
no rate increases during busy times (like Uber)
specifically for children
“happy riders”
created by moms, for moms
all drivers have experience working with children
Avoid:
previous bad experiences customers have had with ridesharing services (overcharging,
taking incorrect routes, sketchy drivers)
It’s not inexpensive—users have to have a certain income level to use the service
regularly
Input requirements
o Competitive analysis: category, related and tangential
o Marketplace/landscape analysis
o Stakeholder interviews
True Brand Capability: how the brand can deliver on the challenge and user need
Current brand behaviors: How is the brand currently communicating, what is it currently doing
and what is resultant current user expectation?
Peace of mind: you will know who the driver is ahead of time, you’ll have their profile and
vehicle information to give to your child
o The child has a special password so that they can know for sure that’s their
driver
o You can track the entire ride through an app
o “HopSkipDrive is a ridesharing service for kids created by three moms who
understand the stress of driving kids to all of their activities and the safety
concerns parents have putting their children in someone else’s car. It’s a simple,
convenient, and reliable solution borne out of necessity and fueled by care for the
kids we carry.” (http://www.hopskipdrive.com/faqs/#About)
Through social media, the brand shares tips and advice for parents, a helpful, “pro-
parent” TOV
Website is straightforward and direct, but there are some gaps:
o how does the parent know that the child has been dropped off, besides by
following trip progress on the app?
o Who can the parent contact during the ride if they feel like something is wrong?
10. you can contact customer service at any point, but you only know this on
a secondary “safety” page of the website--could be made clearer
o How can a rider (presumably without a phone) contact someone if they feel
unsafe?
Brand values and meaning: what are the pertinent brand values and or benefits of the product
or service being offered that can be leveraged to meet the unmet need?
Created by moms, for moms: “If we wouldn’t trust them to drive our own kids, we won’t
put yours in their care
Obsessed with safety
o Zero tolerance policy for both drugs and alcohol use while driving for
HopSkipDrive, as well as making any physical contact with riders or using mobile
devices (texting, talking on the phone) with a passenger in the car
o Drivers must pass the “picky mom test”
Three driver profiles on the website – you can read their bios and see
their faces
Must pass the following requirements:
Five years of childcare experience minimum
In-person interviews
Reference checks
Ride-alongs
Extensive background and regular DMV checks
Car inspection
In-person training
But, the website could do more to promote its focus on safety and security
o be more specific about certain situations in the FAQ section
o What about having a live chat option on the website to ask questions?
o Should link to the Zendrive website or more thoroughly explain what it is
Content Audit:
Twitter: 129 followers, following 214, 170 tweets
Retweet parent-centric information, praise for their services
https://twitter.com/hopskipdrive
@HopSkipDrive
Facebook: 710 likes,
“Women feel they are expected to work, volunteer at school, cook, clean, send the
thank-you notes, etc. Men are often applauded for “pitching in." What do you think? Are
balancing work and family more difficult for men or women? Why?” (March 7 Facebook
Post)
definitely a female voice, less professional than the website, feels like one person is in
charge
Operational and technological requirements: What can and can’t the brand do?
Input requirements:
Brand, content and capability audit
Communication review
Platform and technology assessment
o How does the brand ensure the child has reached the destination, got out of the
car, got in the right car? Is there technology to ensure this, or simply trusting the
driver to report via app?
What the brand can do: pick up and deliver your child from and to specific locations
What the brand cannot do: extend childcare services after the ride ends
11. o if the driver drops off the kid at the desired location and confirms drop off, but
then the kid sneaks off and goes elsewhere, it’s not the driver’s responsibility to
track that child
their terms of service start and end with the ride, they need parents and
children to understand this