The majority of people in the UK now own a smartphone. The concept of 'Bringing Your Own Device' opens up many opportunities for businesses and institutions to improve effectiveness by taking advantage of mobile computing, while reducing costs. Waterstons' Ross Dargan & Charlie Hales look at how BYOD can be leveraged to add real business value. They also offer some solutions to the problems that BYOD opens up, such as coping with the fragmentation of mobile platforms, device and app management and the importance of contextually-aware user interface design.

1. Mobile In Business
Ross Dargan and Charlie Hales

2. Introduction
What benefits can mobile give your
business?
What issues can mobile cause your
business?

3. Mobile in Business
Which Business?

4. Education
Create better student experience
Distance Learning
Help retain students
CC Image courtesy of sea turtle on Flickr

5. Education
Device Fragmentation
CC Image courtesy of sea turtle on Flickr

6. Construction
Reduce build errors
Capture important build info
Capture “Near Misses”
Augmented Reality
CC Image courtesy of mtsofan on Flickr

7. Construction
Connectivity
Health and safety
CC Image courtesy of mtsofan on Flickr

8. Healthcare
Reduce medication mistakes
Capture significantly more data
Support care in the community
Lone worker protection
CC Image courtesy of tschoerda on Flickr

9. Healthcare
Data Protection
Easy Clean Surfaces
BYOD for telehealth
CC Image courtesy of tschoerda on Flickr

10. Oil and Gas
Reduce mistakes
Improve safety
Improve accountability
Lone worker protection
CC Image courtesy of bike on Flickr

11. Oil and Gas
Limited Approved Devices
Health and Safety
Connectivity
CC Image courtesy of bike on Flickr

12. Manufacturing
Reduce downtime
Improve supply chain integration
Improve operational overview
Image courtesy of the Democratic People's Republic of Korea

13. Manufacturing
IP protection
Device Robustness
Image courtesy of the Democratic People's Republic of Korea

14. Professional Services
CRM information
Reduce risk
Flexible Working
CC Image courtesy of mrsbluff on Flickr

15. Professional Services
Data Protection
BYOD
Lost Devices
Auditing of data
CC Image courtesy of mrsbluff on Flickr

16. Social Housing
Lone workers
Improve customer experience
Reduce maintenance time
Safeguard vulnerable customers
CC Image courtesy of wojtekgurak on Flickr

17. Social Housing
Data Loss
Device Fragmentation
CC Image courtesy of wojtekgurak on Flickr

18. Common Issues
Device Fragmentation/BYOD
Data Protection/Device Management
Health And Safety
Connectivity

19. Issues
DEVICE FRAGMENTATION

20. UK Smartphone Landscape
iOS
27%
Windows
12%
Other
1%
Other
5%
Blackberry
4%
Android
56%
Source: http://bit.ly/19d2thf

21. Targeting Options
What's involved in targeting all these
devices?

22. UI Considerations

23. Native Development
Android
Java
Eclipse
IntelliJ
Windows Phone
C#/Visual Basic/F#
Visual Studio
iOS
Objective C
Xcode

24. Native Development
Pros
• Very Fast
• Access to all platform
apis
• Gets into the app stores
• Supports push
notifications
Cons
• In depth knowledge
required for each platform
• No code re-use
(Expensive)

25. Responsive/Mobile Website
Pros
• As universal as it gets (so
can be cheaper)
• Can access motion
sensors
• Can have some offline
capabilities
Cons
• Won’t get in the store
• Cant do push notifications
• Must be aware of limited
connectivity
• Cant do any background
work
• Can’t access
camera*, NFC or other
senors
• Hard to make look native

26. Hybrid Applications
aka PhoneGap/Cordova
Pros
• Supports a lot of
platforms
• Supports most sensors
• Can get in the app store
• Supports push
notifications
Cons
• Very slow on most
platforms
• Expect to spend a lot of
time on optimisation
• Never looks truly native
(often doesn’t even try)
• Very high abstractions

27. Cross Compilation
AKA Xamarin
Pros
• Totally native experience
to end use
• All the benefits of native
application
• Fix code in a “core”
library and it’s fixed on
every platform
Cons
• You still need to know
how to do native
development
• Additional licensing costs
• Very Low level abstractions

28. Issues
DATA PROTECTION

29. What is Mobile Device
Management?
• Secures, monitors, manages and supports
mobile devices of multiple operating
systems, service providers and enterprises
• Enabler for users to access internal
systems securely from any device and
anywhere
• Enables BYOD

30. BYOD Business Survey
Do not support
BYOD 10%
10%
Fully embrace
and support
12%
Trialing BYOD
18%
Embrace, but
user self support
39%
Limited BYOD
Strategy
21%
Source: zkresearch.com

31. What can MDM do for business?
• Save money
– Reduce hardware costs through BYOD
– Enable Flexible working
and empower users
• Users more productive
• Reduces risk
– Where is your data?
– Consider this also for existing laptops

32. Defining the right MDM solution
• What do you want to manage on the device?
–
–
–
–
–
–
–
–
–
–
Types of devices
PIN
Remote Wipe/Selective Wipe
Data
Apps
Device/App Encryption
Integration with enterprise applications
Multi user profiles
Separation of personal and work data
Internet access

33. Lots of solutions available
•
•
•
•
•
Dependant on requirements
Leverage what you already have if possible
Exchange Active Sync
SCCM with Intune
Other MDM providers
– SaaS or on-premise
– Some examples. Good
Technology, Citrix, MobileIron

34. Issues
HEALTH AND SAFETY

35. Devices

36. Zone 0/Intrinsically safe
Explosive Environment which is
continuously (or frequently) present

37. Zone 0
• Basically it means low power
• Only going to get small screen devices

38. Zone 0
•
•
•
•
•
ATEX INTERMEC CK32
£1,800 (was closer to £4k)
1.08KG
Microsoft® Windows Mobile® 5.0
END OF LIFE…

39. Zone 1
Explosive environment is likely to occur
during normal operation occasionally

40. Zone 1
• i.roc® Ci70 –Ex
• 900 grams
• Windows Embedded Handheld
6.5.3
• Supports a wide rang of add ons
(RFID/Scan Handles etc)

41. Zone 2
Explosive environment is not likely to occur
normally, and if it does it will only be for a
short period

42. Zone 2
•
•
•
•
Getac Z710
Android Tablet £1,400
800 grams
Supports lots of add-ons (RFID etc)

43. Zone 2
• XCRiPad
• £1090 + iPad
• 1.5 Kg

44. No Zone
•
•
•
•
Getac F110
Weight: 1.39 kg
Runs windows 8
Warranty to cover against
drops, shocks, spills, vibration, dust and
liquid

45. Strong Cases
•
•
•
•
OtterBox
£15-£35
For iPhone/iPad
850 grams
•
•
•
•
Griffin Survivor
£25
For iPad/iPhone
700 grams

46. “Other” solutions
photo by iMedicalApps.com
The iPad is inserted into an X-ray cassette sterile bag. The top is cut off, folded
back and clamped with a hemostat, allowing the iPad to be used in the sterile
environment
http://goo.gl/mIfQmn

47. Health and Safety

48. Safe Environments

49. Issues
CONNECTIVITY

50. Connectivity Options
Options
• Satellite
• 3/4G over APN
• EFM
• Ethernet
• FDSL/FTTC
• Wifi Deployment
Things to consider
• How permanent
• How many people
• Will black spots appear

51. Connectivity
Write apps to work offline for periods

52. Conclusion
Mobile can bring huge benefits

53. Conclusion
Mobile can bring huge benefits
There are issues

54. Conclusion
Mobile can bring huge benefits
There are issues:Device Fragmentation/BYOD
Data Protection/Device Management
Health And Safety
Connectivity

55. Conclusion
Mobile can bring huge benefits
There are issues:Device Fragmentation/BYOD
Data Protection/Device Management
Health And Safety
Connectivity
But we can solve all of them

56. Questions