Chris McGrath, of Tangowork, at Intranet Now 2017.

1. @tangowork
Chris McGrath
Tangowork
Chatbots for Internal Communications
Chatbots
NOWChris McGrath
@tangowork

2. @tangowork
Chris McGrath
What is a chatbot?
It’s a software program that
runs inside your messaging app.
When you message a chatbot,
a computer responds.

3. @tangowork
Chris McGrath
It’s a UI that mimics speaking to a real human,
whether by text or voice.
What is conversational UI?

4. Tangowork
@tangowork
Chris McGrath
m.me/intranetnow
Ask questions about the
conference using the
IntranetNow chatbot.

5. Tangowork
@tangowork
Chris McGrath
What are companies
doing RIGHT NOW
with chatbots?

6. Tangowork
@tangowork
Chris McGrath
Supporting a head
office move
(Skype)

7. Tangowork
@tangowork
Chris McGrath
Providing advice on
technology tools
(web chat)

8. Tangowork
@tangowork
Chris McGrath
Helping new joiners
on a sales team
(Microsoft Teams)

9. Tangowork
@tangowork
Chris McGrath
Why are they
using chatbots?

10. @tangowork
Chris McGrath
They’re so easy to use.
If you know how to talk, if you know how to type,
you know how to use a chatbot.

11. @tangowork
Chris McGrath
We overestimate people’s computer skills.
Computer skills in United Kingdom
Source:
https://www.nngroup.com/articles/computer-skill-levels/
0 10 20 30 40 50 60 70 80 90 100
Can’t
use Terrible Poor Medium Strong

12. Tangowork
@tangowork
Chris McGrath
The average person
can’t use this

13. Tangowork
@tangowork
Chris McGrath
do we have any
coupon codes?
10% discount, expires
Oct 31: use coupon code
OCTOBER10
who approves
contracts?
Michelle Douglas,
Contracts Coordinator.
mdouglas@citadel.com
Everyone
understands
conversational UI

14. Tangowork
@tangowork
Chris McGrath
What have we learned
from deploying chatbots?

15. @tangowork
Chris McGrath
Grow your pilot gradually.
It’s impossible to anticipate what users will say.
You need a slow-growing pilot to learn and adjust.

16. Tangowork
@tangowork
Chris McGrath
Reading chatbot
transcripts provides
instant insight…
what should I wear?
Hmm, I don’t
understand that.

17. Tangowork
@tangowork
Chris McGrath
…allowing you to
improve the chatbot’s
performance
what should I wear?
Attire is business casual.
You might see a few ties,
but you'll also see jeans.

18. Tangowork
@tangowork
Chris McGrath
Where are chatbots headed?

19. @tangowork
Chris McGrath
“We always overestimate the change that will
occur in the next two years and underestimate
the change that will occur in the next ten.
Don't let yourself be lulled into inaction.”
— Bill Gates, “The Road Ahead”
Tangowork
@tangowork
Chris McGrath

20. @tangowork
Chris McGrath
Tangowork
@tangowork
Chris McGrath
“By 2021, more than 50% of enterprises
will spend more per annum on bots and
chatbot creation than traditional mobile
app development… Chatbots will
become the face of AI.”
— Gartner Top Strategic Predictions
for 2018 and Beyond

21. @tangowork
Chris McGrath
In the next 5 – 10 years, most internal apps
will become chat- and voice-enabled

22. @tangowork
Chris McGrath
Thanks!
Tangowork
Chatbots for Internal Communications.
Chris McGrath
@tangowork