The teenage years can be a tough time, whether you are parenting a child or trying to mature a PMO. In both cases, we find insecure and anxious creatures navigating their way through life, trying to make sense of the world and to assert their independence. Maturity is a journey and PMOs should not try to run before they know how to crawl. However, while there are some well-known organisational project management maturity models, such as CMMi® or P3M3®, there is no model specific to assist PMOs in progressing their maturity. With a thought-provoking approach, this workshop will introduce you to the brand new Wellingtone PMO Maturity Assessment Model, demystify conventional assumptions relating to PMO maturity, and provide you with tips and hints for transitioning your PMO from the moody level 2 to the uncharted land of level 3 and 4, where mature PMOs live.

1. CONSULTING MICROSOFT PPM TRAINING
Maturing your PMO
Through its Teenage
YearsMarisa Silva, The Lucky PM
CONSULTING MICROSOFT PPM TRAINING

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Who I am
• Experienced PPM consultant, trainer, and speaker
• Passionate and intrigued by projects and PMOs
• Senior Consultant at Wellingtone Project Management
• Managing Director at in2PMO
• Programs Director at Project Managers Without Borders
• Committee Member at the APM PMO SIG
• Mentor at Project Managers Against Poverty
• Author of ‘Bedtime Stories for Project Managers (and
others with trouble sleeping)’
• MSc in Strategic Management of Projects (UCL)
• PMP, PRINCE2, MSP, MoP, P3O, IPMA-D, MCP, PMD Pro-2,
PMO-CC

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Oh, the joy of teenage years!

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8
5
of organisations
have a PMO
Has your PMO realised its full
potential
in contributing business value to
the organization?
45%
%
Source: The State of Project Management 2017

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PMOs are suffering an identity crisis

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What is maturity?
www.menti.com

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What is maturity?

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Maturity is not about age!
Which would you prefer to learn from?
2 20

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Maturity is not about what you do!
Strategic / Portfolio
PMO
Operational PMO
Which is likely more mature?

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What is maturity?
Maturity is about how
well you do the
functions that are
valued by your
stakeholders.

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Why measure maturity?
• A data-driven assessment against recognized best practices
• An opportunity to measure alignment between your methodology and
practice
• Identified strengths and opportunities of your current capabilities
• A baseline for measuring improvement
• A defined roadmap for organizational improvement
• A case for organizational change

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Why measure maturity?
Where are you today?
Where do you want to be?
How will you get there?
How well did you do?

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What’s special about PMO’s maturity?
Organisatio
PMO
Individuals
What’s special about PMOs?

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What’s special about PMO’s maturity?
People
ToolsPractices
PMO

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PMO Value Enablers
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.

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Measuring your PMO maturity
Initial
Defined
Standardis
ed
Managed
Optimisin
g

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How mature is your PMO?
www.menti.com

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How mature is your PMO?

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Measuring your PMO maturity
Survey of
methodology and
processes
Spot checks of
selected projects
1-2-1 interviews
with PMO
stakeholders
What you think
you should be
doing
What you are
really doing
How
people
perceive it

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Measuring your PMO maturity
3
4
2
2
2
3
4
3
3
2
4
3
2
4
3
0 1 2 3 4 5
Project Management Capability
Programme Management Capability
Portfolio Management Capability
Change Management and Communication Capability
Benefits Realisation Management Capability
Knowledge Management Capability
Resource Management Capability
Audit and Assurance Capability
Project and Programme Recovery Capability
Training and Facilitation Capabilities
Reporting Capabilities
Organisational Governance
Professionalism and Career Development
Tools and Technology
PMO Management
Maturity Level
ValueEnablers
PMO MATURITY LEVEL BY VALUE ENABLER

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Defining your PMO Roadmap
Establish training in
methodology & practical
PM techniques and
support to live project
teams
Training & Support
Develop PMO capability to
support best practice Project,
Programme and Portfolio
Management
Project Management Office
Leverage enterprise PPM
solution to support
consistent approach and
enable visibility
Technology
Define a consistent,
practical, fit for purpose
PM Methodology &
Governance structure
Methodology
01
Develop
Methods
02
Leverage
PMO
03
Develop
PPM Tools
04
Training
&
Support

22. CONSULTING MICROSOFT PPM TRAINING
1. Don’t try to run before knowing how to
crawl
•Project requests
captured
•PM Methodology
•Governance defined
•QA Reviews
•Simple cost tracking
and scheduling
•Few but meaningful
reports
•Capacity
management
•Methodology
tailoring
•Training and
coaching
•Detailed cost
tracking and
scheduling
•Health checks
•Additional and more
sophisticated
•Capacity forecasting
•Portfolio planning
•Stage Gates
•Benefits realization
management
•Multiple what-if scenarios
•Predictive cost and
schedule management
•Integrated dashboards

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Is this how
your Project
Managers are
reacting?

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2. Beware of the law of diminishing returns
Time
Value
Optimal
Diminishing
Return
Quick
Improvement

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3. You can’t manage what you can’t measure
Organizational
Drivers
Examples of KPIs
Value to Business
• Planned ROI vs actual ROI
• Planned benefits vs realized benefits
• % of projects with robust business cases
• % of projects aligned with strategic objectives
• % of projects stopped or cancelled
• € at risk
Productivity and
Efficiency
• # of days from project conception to project start
• % of resource utilization
• % of billable hours
• # of FTEs by project
• # of projects by project manager
Project Delivery
• % of projects on time
• % of projects on budget
• # of high risks active by month
• # of issues escalated by month
• # of change requests by project
PMO Performance
• Satisfaction scoring from key stakeholders
• % of projects following the established PM Methodology
• # of project health checks conducted
• # of workshops facilitated
• # of hours of training provided
• % of certified PMs

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4. Communicate your value
• Report periodically on the progress of KPIs
• Report the effectiveness of the PMO itself
• Establish regular checkpoints with the PMO
Sponsor
• Advertise the PMO’s achievements
• Celebrate success!

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5. Maturity is about learning
https://www.youtube.com/watch?v=JMJXvsCLu6s

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So…what does a mature PMO look like?
 They work with stakeholders to understand their needs and
expectations (what is value to them)
 They deliver services which enable organizations not only to do the
things right but also to do the right things (how value is provided)
 They see maturity as a journey, and recognize that each project is
different
 They measure progress and performance, including their own (how
they know they are getting there)
 They communicate, learn, and communicate (how they demonstrate
value)

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Age is just a number.
Maturity is a choice.

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