2. Case studies
• Mrs Evans comes up to reception requesting
her medication – she came to the surgery
yesterday and collected a month’s prescription
– what would you say to her and what would
you do?
3. Case study 2
• Mrs Taylor appears distressed and you
approach her in the waiting room, you ask her
what is wrong and she says it is her leg and
before you can stop her she has taken off her
trousers and is showing you the problem,
what would you do?
4. Case Study 3
• A family member raised their concerns about
a relative with you on a routine visit about
another issue. “I am worried about my dad,
his memory and behaviour seem to be
changing.” How would you respond and what
action would you take?
5. Case study 4
• Miss Sims is waiting in reception and is calling
out “help me” repeatedly. When you speak to
her she says she is ok but when you return to
the desk this continues and other patients are
looking to you to deal with the situation when
it happens again in a few minutes. New
patients arrive and wonder why you are not
intervening. What do you do?