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NATIONAL FORUM OF EDUCATIONAL ADMINISTRATION AND SUPERVISION JOURNAL
                      VOLUME 26, NUMBER 3, 2009-2010




   WHAT WILL THE EVOLUTION OF A
 FRESH FRAMEWORK FOR 21ST CENTURY
  HUMAN RESOURCE MANAGEMENT IN
   EDUCATION DO TO RETAIN HIGHLY
     QUALIFIED HUMAN CAPITAL?

                       Loretta A. Terry
                Prairie View A & M University

                   William Allan Kritsonis
                Prairie View A&M University
                                 ABSTRACT

Human resources management for 21st century education will involve the
evolution of a fresh framework for recruitment and retention of highly
qualified employees. A fresh framework approach will consist of the change. An
organization is a web of interconnections; a change in one area triggers an
imbalance in other areas. Consequently, managing change is a dynamic process
that requires organized, thoughtful planning and alignment of human resources
management practices and policies with the student achievement goals, teacher
performance competency, and instructional practices.

                               Introduction



S      kill levels of the workforce is a common theme that virtually
       pervades forecasting of strategic human resources planning for
       any organization. High quality public education is especially
crucial today, as advances in the U. S economy have made cognitive
skills more important that ever in determining labor market success
(Murnane, Steel, 2007). Human resources management for 21st century
education will involve the evolution of a fresh framework for
recruitment and retention of highly qualified employees. Schools are
plagued with instability because of high teacher turnover rates, low

                                     122
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student academic performance, disgruntled stakeholders and
ineffective human resources management. Peter Senge (2006) asserts
that “Our schools are paralyzed, overstressed teachers and
administrators try desperately to vend off pressures from dissatisfied
business leaders and fearful parents. Yet, we all know the education
for the twenty-first century must change profoundly from education of
the Nineteenth and twentieth centuries” (p. 362). A fresh framework
approach will consist of the change. Managing change from
methodologies that no longer work to instituting pragmatic policies
and procedures that will improve the entire scope of human resources
management in education. An organization is a web of
interconnections; a change in one area triggers an imbalance in other
areas. Managing change is a dynamic process that requires organized,
thoughtful planning and alignment of human resources management
practices and policies with the student achievement goals, teacher
performance competency, and instructional practices.


                                  Background

         Murnane and Steele (2007) noted that historically, the demand
for teachers has been driven by local preferences, and hiring decisions
have not always been based on estimates of teachers’ instructional
effectiveness.” Since the inception of the No Child Left Behind
Statute (NCLB) human resources directors and administrators in
school districts have been hard pressed to recruit highly qualified
teachers who help to meet accountability standards and adequate
yearly progress requirements. The NCLB included a mandate that by
July 1, 2006 all public schools employ teachers who are highly
qualified at every grade level and in every core academic area
(English, reading or language arts, math, science, history, civics and
government , geography, economics, the arts, and foreign language)
(Spradlin and Prendergast , 2006, p. 1 ). Teacher quality has emerged
as a primary importance in considering a candidate for employment.
With the massive exodus of baby boomers that are rapidly
approaching retirement, school districts across the nation are
Loretta A. Terry & William Allan Kritsonis   124




struggling to fulfill the NCLB mandate. Spradlin and Prendergast
(2006) pointed out that an aging workforce and increasing student
enrollment are realities in many states; yet, recruitment and retention
of teachers in schools should be the focus of attention rather than
preparing higher numbers of new teachers to enter the profession.

        Non-traditional teacher education further threatens teacher
quality. The alternative education program grew out of the deficit in
the supply of teachers across the nation. Alternative teacher
certification programs are designed to recruit degreed individuals from
other professions and offer them fast-track certification program
concurrent with a paid teaching internship. According to Solis (2004),
in addition to retaining new teachers in the profession once they are
recruited, trained, and placed in school, keeping teachers who have
come to the field through alternative route certification programs
exacerbate the retention problem. Colgan (2004) argues that no teacher
supply strategy will ever keep our school staffed with quality teachers
unless we reverse the debilitating turnover rates. The National School
Boards Association (2004) noted the inability to support high-quality
teaching in many of our schools is driven not by two few teachers
entering the profession, but by too many leaving it for other jobs.
Whether the terminology retention rate or turn over rate, both have
implications of an indispensable problem, school leaders are
compelled to address with pragmatic solutions.

        Employee retention has always been an important focus for
human resources managers as well as school leaders and
administrators. Once an organization has invested time and money to
recruit and train a good employee, it is in their own best interest to
retain that employee, to further develop and motivate the employee so
that the employee continues to add value to the organization. Yet,
employers must also recognize and implement what is in the best
interest of their employees, if they intend to retain them. When an
organization overlooks the needs of its employees and focuses only on
the needs of the organization, retention or turnover issues results.
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Excessive turnover in an organization is a prime indicator that change
needs to take place in the employee environment.


                     Purpose and Research Questions

         This article will delve into what the current research delineates
about the issue of employee retention in education and addresses six
questions effective school leaders and administrators should answer in
order for a fresh framework for 21st century education human
resources to evolve. Research questions include: 1) What does the
research say about employee retention? 2) Why do employees stay?
3) What does an effective leader do? 4) What does an effective leader
seek? 5) What does an effective administrator do? 6) What does the
literature indicate about alignment models?


                                 Methodology

        This article explored the literature available on employee
retention in education leadership and human resource management
practices. The primary focus of the literature review was relevant to
the research questions. The literature review included the span of years
between 2003- 2008. These restrictions are imposed to provide a
current overview of the state of employee retention as one of the
challenges for 21st century human resources management.


      What Does the Research Say About Employee Retention?

         Nationally, almost half of new teachers leave the profession
within their first five years of teaching, demonstrating that teacher
attrition is not just due to an aging workforce. In fact, during the
1999-2000 school years, retirees accounted for only about 28% of the
total leaving the teaching profession (NCTAF, 2003). Many schools
must hire teachers with a provisional, or temporary, licensure status to
Loretta A. Terry & William Allan Kritsonis   126




staff classrooms; emergency licensure became a regular practice in the
1990’s (Strawn, Fox and Duck, 2008, p. 271). Administrators continue
to struggle with challenges of hiring teachers to meet the highly
qualified teacher mandate as well as ensuring diversity. The problems
new teachers encounter in their first year in the class room that results
in their decision to leave the profession has implications for both
teaching practices and policies (2008). Growing evidence supports the
idea that individuals educated in strong teacher preparation programs
manage these challenges more successfully than individuals who do
not have adequate training (Darling-Hammond, 2006).


      Impact of Teacher Preparation Programs on Retention

       As a result of working with provisionally licensed and teacher
candidates for a total of twenty-one years, Strawn, et.al, (2008)
developed a system based on school-university partnership with
George Mason University’s Graduate School to prevent teacher failure
as they proposed the following six keys to success for teacher
preparation programs:

        1. Work actively with school districts in your area to
           ascertain the norm of provisionally licensed teachers in
           each school district, identify their areas of endorsement,
           and integrate them into appropriate teacher education
           programs.
        2. Offer more flexible degree and course options geared to
           meet the needs of the school districts and their teachers. In
           addition to the traditional, on-campus master’s degree in
           teacher education, colleges and universities can offer other
           paths to licensure.
        3. Create partnerships with schools in which teacher
           effectiveness is taught and modeled every day in carefully
           supervised or co-taught classrooms.
        4. Align all the licensure courses and assessments with
           national standards and accreditation requirements and
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            include performance-based assessments within course and
            program experiences.
         5. Incorporate into teacher education programs culturally
            responsive pedagogy based on principles of social justice.
         6. Encourage teacher retention by emphasizing mentoring
            and offering degree programs that focus on long-term
            career goals.

“Solid licensure preparation can rescue new teachers from the sink-or-
swim mentality and help them develop a strong foundation for success
in the classroom” (Strawn, et. al., 2008, p. 276). Higher education
institutions preparing educators are engaging in avenues to provide
ongoing and meaningful professional development that result in high
teacher retention.


      Impact of Induction and Mentoring Programs on Retention

        Ingersoll and Kralik, (2004) denoted that there is extensive
research demonstrating that low levels of employee turnover are
normal and beneficial to organizations since limited turnover helps to
prevent stagnancy and eliminates many of the least-committed, low
caliber workers. Ingersoll and Kralik (2004) located 150 empirical
studies on induction and mentoring programs but only ten were
included in their comprehensive report to the Commission of the
States. The studies incorporated in the report satisfied three criteria 1)
quantitative data to determine the value added of the individuals
programs 2) evaluation and outcomes to evaluate effects of induction
for the teachers who were mentored and 3) comparisons to compare
those individuals mentored who were not mentored to provide
unequivocal conclusions about value added. The most current study
included in the report that falls within current literature perimeters for
this research paper was conducted by Fuller (2003). The review of the
studies included:
Loretta A. Terry & William Allan Kritsonis   128




        Texas Beginning Educator Support System-Fuller (2003) along
with the Charles A. Dana Center (2002) at the University of Texas at
Austin conducted a study with an evaluation of the Texas Beginning
Educator Support System (TxBESS), to obtain information from
teacher mentors, along with other support-team members such as
school and district administrators education service center staff
members and faculty members from teacher preparation programs.
The data was collected through an annual mailed survey questionnaire,
and a state personnel database. The study found program participation
had positive effects on beginning teachers’ retention and the TxBESS
participants left teaching at lower rates than beginning teachers who
had not participated in TxBESS for each of their first three years on
the job. The difference between the participants in TxBESS and
nonparticipants was statistically significant (2003).

         While the studies reviewed here provided some empirical
support for the premise that teacher mentoring and induction programs
produced a positive impact on teachers and their retention, there were
still limitations. “Most of these studies do not or are not able to control
for other factors that also cold impact the outcomes under
investigation” (Ingersoll, Kralik, p.14). Induction additionally
improves the satisfaction of veteran teachers. Experienced teachers
serving as mentors or evaluators improve their own teaching practices
by observing and coaching new teachers and intern teachers.



                    The Impact of State Strategies

         A high level of turnover, such as that in the teacher workforce,
has been connected with performance problems in organizations; a
high turnover rate has negative consequences for American’s schools
in addition to making the 100% high quality teacher goal difficult to
achieve (Spradlin, Prendergast, 2006). Moreover, Spradlin and
Prendergast (2006) submitted in the Education Policy Brief a summary
of their finding while exploring the factors and circumstances behind
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the national struggle to meet the highly qualified teacher requirement
under NCLB. The researchers presented strategies being considered in
Indiana and other states to improve recruitment and retention of highly
qualified teachers. The following tables document their findings:

Table I. Recruitment Strategies

Strategy                #States with       State Program            Indiana’s
                         Programs             Examples           Implementation
Scholar Programs           32            Illinois Special      Minority
                                         Education Waiver      Teacher/Special Edu.
                                         Exemption from        Scholarship
                                         tuition fees for up
                                         to 4yrs
Loan Forgiveness           39            California’s          Federal Teacher
Programs                                 Assumption            Loan Forgiveness
                                         Program of Loans      Program
                                         for Education-up
                                         to $19,000. for
                                         outstanding
                                         education loans
Alternate   Route          47            Academy for           Transition to
Programs                                 Urban school          Teaching (TtoT) –to
                                         Leadership-           produce more
                                         funding for           teachers in subject
                                         teaching at low       shortage areas
                                         income schools        Troops to Teachers
Recruitment                14            Arkansas Signing      Not Available
Bonus                                    Bonus
Improved Hiring            35            Teach in Virginia     Prof. Edu. Employee
                                                               Referral
Grow your own              11            Illinois “Grow        No State Program
                                         your Own”
Rehiring Retired           17            Hawaii House Bill Indiana Code
Teachers                                 1862–hires retired 5-10.2-4-8-retired
                                         teachers to teach  teaches
                                         in shortage areas
Note. The data from the table are from “Emerging Trends in Teacher Recruitment
and Retention in the NCLB Era,” by T. E. Spradlin and K. A. Prendergast, (2006)
Center for Evaluation & Educational Policy, 4 (12). p. 6-7. Copyright 2008 by
Center for Evaluation & Education Policy
Loretta A. Terry & William Allan Kritsonis   130




Table II. Retention Strategies

      Strategy            States with      State Programs               Indiana’s
                          Programs                                     Programs
Mentoring and                 17          Kentucky                 Indian Mentoring
Induction Teacher                         Internship               and Assessment
Programs                                  Program-                 Program (IMAP)-
                                          Teachers with less       remodeled version
                                          than two years of        of 1988 Beginning
                                          experience must          Teacher Internship
                                          complete a 1 yr.         Prog.
                                          “Internship”…
Improved/Targeted             35          Ohio’s                   Professional
professional                              Reconfigured             Development
Development                               Professional             Grant-$14 million
                                          Development- 12          distributed to
                                          regional service         public and private
                                          centers created          school’s
                                                                   professional
                                                                   development.


Diversified                 18/35        A++ in Florida:-       Differentiated
Compensation/                            each school            Staffing Proposal-
Retention Bonuses                        district must adopt
                                         a salary schedule
                                         with differentiated
                                         pay by 2007-2008
Note. The data from the table are from “Emerging Trends in Teacher Recruitment
and Retention in the NCLB Era,” by T. E. Spradlin and K. A. Prendergast, (2006)
Center for Evaluation & Educational Policy, 4 (12). p. 9. Copyright 2008 by Center
for Evaluation & Education Policy



 Impact of Compensation and Working Conditions on Retention

        Salaries are virtually the largest funds allocation on school’s
budget. Employee compensation packages have the power to attract,
retain and motivate employees. Districts that offer competitive salaries
and benefits invariably are in a position to attract and retain highly
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qualified teachers. In other words money matters. Hansen, Lien,
Cavaluzzo, Wenger (2004) analyzed data from a large urban school to
examine the determinants of teacher retention and the impact of
compensation on the attrition of math and science teachers. The
Annualized Cost of Leaving (ACOL) model a framework developed
by military manpower analysts, to estimate the effect of current and
future relative earnings on teacher retention was used. The ACOL
presumed that someone with t years of teaching experience has two
choices: remain as a teacher for an additional y years or separate from
the teaching profession immediately (p. 10, 2004). Hansen, et.al
(2004), analysis suggested that relative teacher compensation does
have an effect on teachers’ retention, even when controlling or other
factors. Their results implied the across the board increases in
compensation will have only modest effects on rates of secondary
teacher (2004).

        There was a great deal of evidence that working conditions had
a large effect on teachers’ retention. Hansen et. al. (2004) asserted that
rather than measure specific compensation characteristics of working
conditions and estimate each factor’s effect on retention, others have
used school-level fixed effects models to control working conditions.
The data available to the researchers suggested that working
conditions in this district did not play a role in teacher retention.
Consequently, several studies have concluded that higher teacher pay
increases the likelihood that a person will continue to teach while
higher opportunities outside teaching will cause people to leave the
profession (2004).


                          Why do Employees Stay?

        Employees stay for some of the same reasons they enter the
profession. The employee may stay because of trust, confidence and
faith in their students. Knowledge of the subject matter, rewards of
establishing meaningful relationships and the inner motivation to make
a difference are important to teachers too. A teacher’s decision to stay
Loretta A. Terry & William Allan Kritsonis   132




or leave a particular school might be contingent on a variety of factors
—that may be associated with the school’s culture and environment.
Goldhaber, Goss and Player, (2007) found in a study to assess the
career transitions of teachers and their implication for the quality of
the teacher workforce, on average, teachers who have been shown to
increase their students’ academic performance stay in the teaching
profession longer. Although challenging environments generally
increase the likelihood of teacher attrition, those teachers who are
deemed more effective are also more likely to stay in these lower-
performing school (2007).

       According the NCTAF (2003) teachers who work in high
poverty school have an annual turnover rate of 20 percent, while those
in low poverty schools have a rate of 12.0 percent. Students attending
the most-disadvantaged schools should not be neglected nor should the
teacher who are making a difference with the students and have a
desire to stay. Lower turnover rates of effective teachers among
challenging schools is optimistic.


                What Does an Effective Leader do?

        Retaining highly qualified teachers requires effort, and
effective school leaders turn to research to help develop the skills
needed to facilitate the personal and professional development of
teachers and to provide avenues that manifest teaching into a
continuously rewarding and satisfying experience. One of the driving
forces behind student success is the quality of the teachers. Leaders
must clearly understand the standards outlined by the federal law
NCLB defining “highly qualified.” To be considered highly qualified,
new teachers must: (1) have at least a bachelor’s degree, (2) have full
certification and licensure as defined by the State Education Agency
(SEA), and (3) demonstrate competence (as defined by the SEA) in the
subject area to be taught (United Department of Education [U.S. ED],
2006).
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                  What Does an Effective Leader Seek?

        The effective school leaders seek to retain a staff of highly
qualified teachers to produce students who are well educated, critical
thinkers, high performers able to compete and meet high standards of
the global society. School leaders recognize the human value in the
employees that leads to development of the best practices and policies
to support professional growth. Robore (2007) discussed the
leadership transcendental theory from the human resources
management perspective. “The basis premise of transcendental
leadership is that a person acts from the totality of who he or she is as
a human being” (2007, p. 23). While school leaders take the blame for
low student academic performance on standardized tests, low teacher
performance, outdated curricular, school violence, and dispassionate
parental involvement, they persist with the power of influence. School
leaders seek to maintain a human disposition to create a positive
culture of concern, empowerment and support of employees.
Transcendental leader could affirmatively impact employee retention.



              What Does the Effective Administrator do?

         In all American school districts, people must be recruited,
selected, placed, evaluated, and compensated, whether by central
human resources or various administrators within the school district.
The role of the school administrator in successful schools has
transcended the traditional notions of functional management,
behavior style and instructional leadership (Normore, 2006). School
districts delegate a major share of human resources management
(HRM) to specialize a department strategically located in the central-
office complex operating under the supervision of an assistant
superintendent or a director of human resources. Equally as important
in human resources management in education is the administrators of
schools who share the responsibility with the central office
administrators to ensure that staffing needs for their campuses remain
Loretta A. Terry & William Allan Kritsonis   134




in focus. The human resources function is primarily to manage the
fulfillment of staffing needs which requires knowledge of the school’s
mission, goals and culture. It is incumbent on the human resources
administrator to collaborate with the school leaders and be familiar
with the needs of particular a school.

       Rebore (2007), details that the goals of human resources
function are basically the same in all school systems to hire, retain,
develop and motivate personnel in order to achieve the objective of the
school district, to assist individual members of the staff to reach the
highest possible levels of achievement, and to maximize the career
development of personnel. The following dimensions of human
resources goals were documented by Rebore (2007), p. 11-12):

              1. Human resources planning. Establishing a master
                 plan of long- and short-ranged human resources
                 requirements is a necessary ingredient in the school
                 district’s curricular and fiscal planning processes.
              2. Recruitment. Quality personnel, of course, are
                 essential for delivery of effective educational
                 services to children, youth, and adults.
              3. Selection. The long- and short-rang human
                 resources requirements are implemented through
                 selection techniques and processes.
              4. Placement and induction. Through appropriate
                 planning, new personnel and the school district
                 accommodate each other’s goals.
              5. Staff development. Development programs help
                 personnel meet school district objectives and also
                 provide individuals with other opportunity for
                 personal and professional growth.
              6. Performance evaluation. Processes and techniques
                 for evaluation help the individual grow
                 professionally and help the school district attain its
                 objectives.
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                 7. Compensation. Establishing programs that
                    compensate quality performance helps to motivate
                    personnel
                 8. Collective negotiations. The negotiation process
                    gives personnel an opportunity to participate in
                    matters that affect their professional and personal
                    welfare.

These dimensions clearly confirm that human resource function
exceeds merely hiring competent or highly qualified teachers.

        Marrewijk and Timmers (2003) discussed classical personnel
management and human resources management, with both starting
from the position of control exerted over the individual employees by
means of authority, contract or temptation. Both approaches view the
employee as an allocated resource within the organization. This
approach persist with organizations that are trapped in a time zone of
stale methodologies that do not garner maximum employee potential,
productivity or yields retention. Although, administrators in human
resources management positioned themselves to be the liaison between
upper managers and middle managers sometimes the decisions made
are against the interest of the employee. “As a mouthpiece for
management in unpopular measures, HRM will not be able to gain the
confidence of the employees and therefore, it will not be able to create
a culture of trust, involvement, commitment and motivation, in spite of
its intentions” (Marrewijk, Timmers, p. 174, 2003,). As a result, the
researchers devised an alignment model of human resources to the
human capital. In the model the needs of potential new employees who
were choosing to work in organizational cultures was aligned their
personal values and support in their personal and profession growth
(2003). The human capital management model consisted of three
management disciplines in which human asset management
predominantly covered operations. Human potential management
corresponded with human development operations. Human potential
management corresponded with human development. The model
allows the humility characteristic of leaders to evolve with concern
Loretta A. Terry & William Allan Kritsonis   136




and support for employees. The theory is void of traditional
bureaucratic notions of control and standards that literally suffocates
the growth, development and retention of employees.


  What Does the Literature Indicate About Alignment Models?

       Alignment is a concept that has been utilized in organizations as
a tool for grouping processes and applications to add value and order
to organizational practices. In the context of human resources
management practices for school systems, an alignment model
identifies and illustrates the various HR practices that could be aligned
to the performance competency model linking teacher competency and
student achievement Herman III, Milanowski, 2004). An alignment
model provides support for diagnosing teacher quality issues and
developing plans to address the issues. According to Herman III and
Milanowski (2004) an effective HR alignment model of a school
system must be preceded by three components: student achievement,
teacher competency model and a set of HR practices. These researcher
accede an established teacher competency model, “According to
Danielson (1996), its four domains (Planning and Preparation, The
Classroom Environment, Instruction, as well as the Professional
Responsibilities) and 22 components constitute a behavioral mapping
of” those aspects of a teacher’s responsibilities that have been
documented through empirical studies and theoretical research as
promoting improved student learning” (p.10).

          HR practices are intrinsically identified in key functions
including recruitment, selection, and induction, mentoring professional
development, compensation, performance management and
instructional leaders. Each of these components influence teacher
competency. These eight areas cover most of the HR domain in most
districts for which alignment is appropriate (2004). Two types of
alignment were portrayed in the model; vertical alignment represented
by the degree of linkage between a particular HR functional practiced
and teacher performance competency and horizontal alignment
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represented the linkages represented to be internally consistent and
reinforcing. An example of the horizontal alignment is the linkage
between favorable signing bonuses in critical areas to hiring standards.
Many districts today are incorporating favorable signing bonuses in
critical subjects such as mathematics and science.

Figure: 1
Model of Human Resource Management Systems Alignment




Note: Heneman III, H., Milanowski, A., (2004). Alignment of human resource
practices and teacher performance competency. Peabody Journal of Education
79(4), 108-125 Copyright 2004, Lawrence Erlbaum associates, Inc.
Loretta A. Terry & William Allan Kritsonis   138




         The alignment model presents a clear picture of a framework
that links student achievement to HR practices. Student achievement is
the focal point of the model and paramount to the entire gamut of
alignment components. Herman III and Milanowski utilized the above
alignment model to guide and conduct qualitative studies of the HR
practices in the Cincinnati and Washoe County school districts (2004).
The researchers collected data from interviews with HR staff and other
administrators, examined archival documents, and navigated through
the districts’ Web sites to discover evidence and examples of HR
practices utilizing the alignment model. It was discovered that in both
school districts, Cincinnati and Washoe County, the Teacher
Competency Model Framework was adopted as the foundation for a
new standards-based teacher evaluation system. However, there was
divergence in the HR practice alignment as well as between the two
districts. In Cincinnati greater emphasis was on alignment of
recruitment and selection, whereas in Washoe County mentoring and
professional development were aligned. Professional development in
both districts was split off from the HR function. Some components of
HR practices were exercised in each district for which no examples of
alignment was found.


                        Concluding Remarks

        In conclusion, during this era of unrelenting accountability,
school administrators must seek new avenues that have the potential to
improve teacher recruitment and retention. Recruitment and retention
of a highly qualified workforce, though challenging, has an overriding
affect on student performance and academic success. New theories
such as human capital, transcendental leadership when embraced and
utilized by the administrators may have positive impact teacher
retention decisions. Perpetual research is still need to investigate
teacher preparation programs, employee compensation, induction/
mentorship, work conditions as well as recruitment and retention in
order for a fresh framework for 21st century human resources
management to evolve.
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Strawn, C., Fox, R.,& Duck, L. (2008). Preventing teacher failure: Six
        keys to success in moving beyond the “sink or swim”
        mentality. The Clearing House, 81 (6), 271-277.
U. S. Department of Education (2006). Frequently asked questions
        about No Child Left Behind. Retrieved September 22, 2008,
        from http://answers.ed.gov

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  • 1. NATIONAL FORUM OF EDUCATIONAL ADMINISTRATION AND SUPERVISION JOURNAL VOLUME 26, NUMBER 3, 2009-2010 WHAT WILL THE EVOLUTION OF A FRESH FRAMEWORK FOR 21ST CENTURY HUMAN RESOURCE MANAGEMENT IN EDUCATION DO TO RETAIN HIGHLY QUALIFIED HUMAN CAPITAL? Loretta A. Terry Prairie View A & M University William Allan Kritsonis Prairie View A&M University ABSTRACT Human resources management for 21st century education will involve the evolution of a fresh framework for recruitment and retention of highly qualified employees. A fresh framework approach will consist of the change. An organization is a web of interconnections; a change in one area triggers an imbalance in other areas. Consequently, managing change is a dynamic process that requires organized, thoughtful planning and alignment of human resources management practices and policies with the student achievement goals, teacher performance competency, and instructional practices. Introduction S kill levels of the workforce is a common theme that virtually pervades forecasting of strategic human resources planning for any organization. High quality public education is especially crucial today, as advances in the U. S economy have made cognitive skills more important that ever in determining labor market success (Murnane, Steel, 2007). Human resources management for 21st century education will involve the evolution of a fresh framework for recruitment and retention of highly qualified employees. Schools are plagued with instability because of high teacher turnover rates, low 122
  • 2. 123 NATIONAL FORUM OF EDUCATIONAL ADMINISTRATION AND SUPERVISION JOURNAL_________ student academic performance, disgruntled stakeholders and ineffective human resources management. Peter Senge (2006) asserts that “Our schools are paralyzed, overstressed teachers and administrators try desperately to vend off pressures from dissatisfied business leaders and fearful parents. Yet, we all know the education for the twenty-first century must change profoundly from education of the Nineteenth and twentieth centuries” (p. 362). A fresh framework approach will consist of the change. Managing change from methodologies that no longer work to instituting pragmatic policies and procedures that will improve the entire scope of human resources management in education. An organization is a web of interconnections; a change in one area triggers an imbalance in other areas. Managing change is a dynamic process that requires organized, thoughtful planning and alignment of human resources management practices and policies with the student achievement goals, teacher performance competency, and instructional practices. Background Murnane and Steele (2007) noted that historically, the demand for teachers has been driven by local preferences, and hiring decisions have not always been based on estimates of teachers’ instructional effectiveness.” Since the inception of the No Child Left Behind Statute (NCLB) human resources directors and administrators in school districts have been hard pressed to recruit highly qualified teachers who help to meet accountability standards and adequate yearly progress requirements. The NCLB included a mandate that by July 1, 2006 all public schools employ teachers who are highly qualified at every grade level and in every core academic area (English, reading or language arts, math, science, history, civics and government , geography, economics, the arts, and foreign language) (Spradlin and Prendergast , 2006, p. 1 ). Teacher quality has emerged as a primary importance in considering a candidate for employment. With the massive exodus of baby boomers that are rapidly approaching retirement, school districts across the nation are
  • 3. Loretta A. Terry & William Allan Kritsonis 124 struggling to fulfill the NCLB mandate. Spradlin and Prendergast (2006) pointed out that an aging workforce and increasing student enrollment are realities in many states; yet, recruitment and retention of teachers in schools should be the focus of attention rather than preparing higher numbers of new teachers to enter the profession. Non-traditional teacher education further threatens teacher quality. The alternative education program grew out of the deficit in the supply of teachers across the nation. Alternative teacher certification programs are designed to recruit degreed individuals from other professions and offer them fast-track certification program concurrent with a paid teaching internship. According to Solis (2004), in addition to retaining new teachers in the profession once they are recruited, trained, and placed in school, keeping teachers who have come to the field through alternative route certification programs exacerbate the retention problem. Colgan (2004) argues that no teacher supply strategy will ever keep our school staffed with quality teachers unless we reverse the debilitating turnover rates. The National School Boards Association (2004) noted the inability to support high-quality teaching in many of our schools is driven not by two few teachers entering the profession, but by too many leaving it for other jobs. Whether the terminology retention rate or turn over rate, both have implications of an indispensable problem, school leaders are compelled to address with pragmatic solutions. Employee retention has always been an important focus for human resources managers as well as school leaders and administrators. Once an organization has invested time and money to recruit and train a good employee, it is in their own best interest to retain that employee, to further develop and motivate the employee so that the employee continues to add value to the organization. Yet, employers must also recognize and implement what is in the best interest of their employees, if they intend to retain them. When an organization overlooks the needs of its employees and focuses only on the needs of the organization, retention or turnover issues results.
  • 4. 125 NATIONAL FORUM OF EDUCATIONAL ADMINISTRATION AND SUPERVISION JOURNAL_________ Excessive turnover in an organization is a prime indicator that change needs to take place in the employee environment. Purpose and Research Questions This article will delve into what the current research delineates about the issue of employee retention in education and addresses six questions effective school leaders and administrators should answer in order for a fresh framework for 21st century education human resources to evolve. Research questions include: 1) What does the research say about employee retention? 2) Why do employees stay? 3) What does an effective leader do? 4) What does an effective leader seek? 5) What does an effective administrator do? 6) What does the literature indicate about alignment models? Methodology This article explored the literature available on employee retention in education leadership and human resource management practices. The primary focus of the literature review was relevant to the research questions. The literature review included the span of years between 2003- 2008. These restrictions are imposed to provide a current overview of the state of employee retention as one of the challenges for 21st century human resources management. What Does the Research Say About Employee Retention? Nationally, almost half of new teachers leave the profession within their first five years of teaching, demonstrating that teacher attrition is not just due to an aging workforce. In fact, during the 1999-2000 school years, retirees accounted for only about 28% of the total leaving the teaching profession (NCTAF, 2003). Many schools must hire teachers with a provisional, or temporary, licensure status to
  • 5. Loretta A. Terry & William Allan Kritsonis 126 staff classrooms; emergency licensure became a regular practice in the 1990’s (Strawn, Fox and Duck, 2008, p. 271). Administrators continue to struggle with challenges of hiring teachers to meet the highly qualified teacher mandate as well as ensuring diversity. The problems new teachers encounter in their first year in the class room that results in their decision to leave the profession has implications for both teaching practices and policies (2008). Growing evidence supports the idea that individuals educated in strong teacher preparation programs manage these challenges more successfully than individuals who do not have adequate training (Darling-Hammond, 2006). Impact of Teacher Preparation Programs on Retention As a result of working with provisionally licensed and teacher candidates for a total of twenty-one years, Strawn, et.al, (2008) developed a system based on school-university partnership with George Mason University’s Graduate School to prevent teacher failure as they proposed the following six keys to success for teacher preparation programs: 1. Work actively with school districts in your area to ascertain the norm of provisionally licensed teachers in each school district, identify their areas of endorsement, and integrate them into appropriate teacher education programs. 2. Offer more flexible degree and course options geared to meet the needs of the school districts and their teachers. In addition to the traditional, on-campus master’s degree in teacher education, colleges and universities can offer other paths to licensure. 3. Create partnerships with schools in which teacher effectiveness is taught and modeled every day in carefully supervised or co-taught classrooms. 4. Align all the licensure courses and assessments with national standards and accreditation requirements and
  • 6. 127 NATIONAL FORUM OF EDUCATIONAL ADMINISTRATION AND SUPERVISION JOURNAL_________ include performance-based assessments within course and program experiences. 5. Incorporate into teacher education programs culturally responsive pedagogy based on principles of social justice. 6. Encourage teacher retention by emphasizing mentoring and offering degree programs that focus on long-term career goals. “Solid licensure preparation can rescue new teachers from the sink-or- swim mentality and help them develop a strong foundation for success in the classroom” (Strawn, et. al., 2008, p. 276). Higher education institutions preparing educators are engaging in avenues to provide ongoing and meaningful professional development that result in high teacher retention. Impact of Induction and Mentoring Programs on Retention Ingersoll and Kralik, (2004) denoted that there is extensive research demonstrating that low levels of employee turnover are normal and beneficial to organizations since limited turnover helps to prevent stagnancy and eliminates many of the least-committed, low caliber workers. Ingersoll and Kralik (2004) located 150 empirical studies on induction and mentoring programs but only ten were included in their comprehensive report to the Commission of the States. The studies incorporated in the report satisfied three criteria 1) quantitative data to determine the value added of the individuals programs 2) evaluation and outcomes to evaluate effects of induction for the teachers who were mentored and 3) comparisons to compare those individuals mentored who were not mentored to provide unequivocal conclusions about value added. The most current study included in the report that falls within current literature perimeters for this research paper was conducted by Fuller (2003). The review of the studies included:
  • 7. Loretta A. Terry & William Allan Kritsonis 128 Texas Beginning Educator Support System-Fuller (2003) along with the Charles A. Dana Center (2002) at the University of Texas at Austin conducted a study with an evaluation of the Texas Beginning Educator Support System (TxBESS), to obtain information from teacher mentors, along with other support-team members such as school and district administrators education service center staff members and faculty members from teacher preparation programs. The data was collected through an annual mailed survey questionnaire, and a state personnel database. The study found program participation had positive effects on beginning teachers’ retention and the TxBESS participants left teaching at lower rates than beginning teachers who had not participated in TxBESS for each of their first three years on the job. The difference between the participants in TxBESS and nonparticipants was statistically significant (2003). While the studies reviewed here provided some empirical support for the premise that teacher mentoring and induction programs produced a positive impact on teachers and their retention, there were still limitations. “Most of these studies do not or are not able to control for other factors that also cold impact the outcomes under investigation” (Ingersoll, Kralik, p.14). Induction additionally improves the satisfaction of veteran teachers. Experienced teachers serving as mentors or evaluators improve their own teaching practices by observing and coaching new teachers and intern teachers. The Impact of State Strategies A high level of turnover, such as that in the teacher workforce, has been connected with performance problems in organizations; a high turnover rate has negative consequences for American’s schools in addition to making the 100% high quality teacher goal difficult to achieve (Spradlin, Prendergast, 2006). Moreover, Spradlin and Prendergast (2006) submitted in the Education Policy Brief a summary of their finding while exploring the factors and circumstances behind
  • 8. 129 NATIONAL FORUM OF EDUCATIONAL ADMINISTRATION AND SUPERVISION JOURNAL_________ the national struggle to meet the highly qualified teacher requirement under NCLB. The researchers presented strategies being considered in Indiana and other states to improve recruitment and retention of highly qualified teachers. The following tables document their findings: Table I. Recruitment Strategies Strategy #States with State Program Indiana’s Programs Examples Implementation Scholar Programs 32 Illinois Special Minority Education Waiver Teacher/Special Edu. Exemption from Scholarship tuition fees for up to 4yrs Loan Forgiveness 39 California’s Federal Teacher Programs Assumption Loan Forgiveness Program of Loans Program for Education-up to $19,000. for outstanding education loans Alternate Route 47 Academy for Transition to Programs Urban school Teaching (TtoT) –to Leadership- produce more funding for teachers in subject teaching at low shortage areas income schools Troops to Teachers Recruitment 14 Arkansas Signing Not Available Bonus Bonus Improved Hiring 35 Teach in Virginia Prof. Edu. Employee Referral Grow your own 11 Illinois “Grow No State Program your Own” Rehiring Retired 17 Hawaii House Bill Indiana Code Teachers 1862–hires retired 5-10.2-4-8-retired teachers to teach teaches in shortage areas Note. The data from the table are from “Emerging Trends in Teacher Recruitment and Retention in the NCLB Era,” by T. E. Spradlin and K. A. Prendergast, (2006) Center for Evaluation & Educational Policy, 4 (12). p. 6-7. Copyright 2008 by Center for Evaluation & Education Policy
  • 9. Loretta A. Terry & William Allan Kritsonis 130 Table II. Retention Strategies Strategy States with State Programs Indiana’s Programs Programs Mentoring and 17 Kentucky Indian Mentoring Induction Teacher Internship and Assessment Programs Program- Program (IMAP)- Teachers with less remodeled version than two years of of 1988 Beginning experience must Teacher Internship complete a 1 yr. Prog. “Internship”… Improved/Targeted 35 Ohio’s Professional professional Reconfigured Development Development Professional Grant-$14 million Development- 12 distributed to regional service public and private centers created school’s professional development. Diversified 18/35 A++ in Florida:- Differentiated Compensation/ each school Staffing Proposal- Retention Bonuses district must adopt a salary schedule with differentiated pay by 2007-2008 Note. The data from the table are from “Emerging Trends in Teacher Recruitment and Retention in the NCLB Era,” by T. E. Spradlin and K. A. Prendergast, (2006) Center for Evaluation & Educational Policy, 4 (12). p. 9. Copyright 2008 by Center for Evaluation & Education Policy Impact of Compensation and Working Conditions on Retention Salaries are virtually the largest funds allocation on school’s budget. Employee compensation packages have the power to attract, retain and motivate employees. Districts that offer competitive salaries and benefits invariably are in a position to attract and retain highly
  • 10. 131 NATIONAL FORUM OF EDUCATIONAL ADMINISTRATION AND SUPERVISION JOURNAL_________ qualified teachers. In other words money matters. Hansen, Lien, Cavaluzzo, Wenger (2004) analyzed data from a large urban school to examine the determinants of teacher retention and the impact of compensation on the attrition of math and science teachers. The Annualized Cost of Leaving (ACOL) model a framework developed by military manpower analysts, to estimate the effect of current and future relative earnings on teacher retention was used. The ACOL presumed that someone with t years of teaching experience has two choices: remain as a teacher for an additional y years or separate from the teaching profession immediately (p. 10, 2004). Hansen, et.al (2004), analysis suggested that relative teacher compensation does have an effect on teachers’ retention, even when controlling or other factors. Their results implied the across the board increases in compensation will have only modest effects on rates of secondary teacher (2004). There was a great deal of evidence that working conditions had a large effect on teachers’ retention. Hansen et. al. (2004) asserted that rather than measure specific compensation characteristics of working conditions and estimate each factor’s effect on retention, others have used school-level fixed effects models to control working conditions. The data available to the researchers suggested that working conditions in this district did not play a role in teacher retention. Consequently, several studies have concluded that higher teacher pay increases the likelihood that a person will continue to teach while higher opportunities outside teaching will cause people to leave the profession (2004). Why do Employees Stay? Employees stay for some of the same reasons they enter the profession. The employee may stay because of trust, confidence and faith in their students. Knowledge of the subject matter, rewards of establishing meaningful relationships and the inner motivation to make a difference are important to teachers too. A teacher’s decision to stay
  • 11. Loretta A. Terry & William Allan Kritsonis 132 or leave a particular school might be contingent on a variety of factors —that may be associated with the school’s culture and environment. Goldhaber, Goss and Player, (2007) found in a study to assess the career transitions of teachers and their implication for the quality of the teacher workforce, on average, teachers who have been shown to increase their students’ academic performance stay in the teaching profession longer. Although challenging environments generally increase the likelihood of teacher attrition, those teachers who are deemed more effective are also more likely to stay in these lower- performing school (2007). According the NCTAF (2003) teachers who work in high poverty school have an annual turnover rate of 20 percent, while those in low poverty schools have a rate of 12.0 percent. Students attending the most-disadvantaged schools should not be neglected nor should the teacher who are making a difference with the students and have a desire to stay. Lower turnover rates of effective teachers among challenging schools is optimistic. What Does an Effective Leader do? Retaining highly qualified teachers requires effort, and effective school leaders turn to research to help develop the skills needed to facilitate the personal and professional development of teachers and to provide avenues that manifest teaching into a continuously rewarding and satisfying experience. One of the driving forces behind student success is the quality of the teachers. Leaders must clearly understand the standards outlined by the federal law NCLB defining “highly qualified.” To be considered highly qualified, new teachers must: (1) have at least a bachelor’s degree, (2) have full certification and licensure as defined by the State Education Agency (SEA), and (3) demonstrate competence (as defined by the SEA) in the subject area to be taught (United Department of Education [U.S. ED], 2006).
  • 12. 133 NATIONAL FORUM OF EDUCATIONAL ADMINISTRATION AND SUPERVISION JOURNAL_________ What Does an Effective Leader Seek? The effective school leaders seek to retain a staff of highly qualified teachers to produce students who are well educated, critical thinkers, high performers able to compete and meet high standards of the global society. School leaders recognize the human value in the employees that leads to development of the best practices and policies to support professional growth. Robore (2007) discussed the leadership transcendental theory from the human resources management perspective. “The basis premise of transcendental leadership is that a person acts from the totality of who he or she is as a human being” (2007, p. 23). While school leaders take the blame for low student academic performance on standardized tests, low teacher performance, outdated curricular, school violence, and dispassionate parental involvement, they persist with the power of influence. School leaders seek to maintain a human disposition to create a positive culture of concern, empowerment and support of employees. Transcendental leader could affirmatively impact employee retention. What Does the Effective Administrator do? In all American school districts, people must be recruited, selected, placed, evaluated, and compensated, whether by central human resources or various administrators within the school district. The role of the school administrator in successful schools has transcended the traditional notions of functional management, behavior style and instructional leadership (Normore, 2006). School districts delegate a major share of human resources management (HRM) to specialize a department strategically located in the central- office complex operating under the supervision of an assistant superintendent or a director of human resources. Equally as important in human resources management in education is the administrators of schools who share the responsibility with the central office administrators to ensure that staffing needs for their campuses remain
  • 13. Loretta A. Terry & William Allan Kritsonis 134 in focus. The human resources function is primarily to manage the fulfillment of staffing needs which requires knowledge of the school’s mission, goals and culture. It is incumbent on the human resources administrator to collaborate with the school leaders and be familiar with the needs of particular a school. Rebore (2007), details that the goals of human resources function are basically the same in all school systems to hire, retain, develop and motivate personnel in order to achieve the objective of the school district, to assist individual members of the staff to reach the highest possible levels of achievement, and to maximize the career development of personnel. The following dimensions of human resources goals were documented by Rebore (2007), p. 11-12): 1. Human resources planning. Establishing a master plan of long- and short-ranged human resources requirements is a necessary ingredient in the school district’s curricular and fiscal planning processes. 2. Recruitment. Quality personnel, of course, are essential for delivery of effective educational services to children, youth, and adults. 3. Selection. The long- and short-rang human resources requirements are implemented through selection techniques and processes. 4. Placement and induction. Through appropriate planning, new personnel and the school district accommodate each other’s goals. 5. Staff development. Development programs help personnel meet school district objectives and also provide individuals with other opportunity for personal and professional growth. 6. Performance evaluation. Processes and techniques for evaluation help the individual grow professionally and help the school district attain its objectives.
  • 14. 135 NATIONAL FORUM OF EDUCATIONAL ADMINISTRATION AND SUPERVISION JOURNAL_________ 7. Compensation. Establishing programs that compensate quality performance helps to motivate personnel 8. Collective negotiations. The negotiation process gives personnel an opportunity to participate in matters that affect their professional and personal welfare. These dimensions clearly confirm that human resource function exceeds merely hiring competent or highly qualified teachers. Marrewijk and Timmers (2003) discussed classical personnel management and human resources management, with both starting from the position of control exerted over the individual employees by means of authority, contract or temptation. Both approaches view the employee as an allocated resource within the organization. This approach persist with organizations that are trapped in a time zone of stale methodologies that do not garner maximum employee potential, productivity or yields retention. Although, administrators in human resources management positioned themselves to be the liaison between upper managers and middle managers sometimes the decisions made are against the interest of the employee. “As a mouthpiece for management in unpopular measures, HRM will not be able to gain the confidence of the employees and therefore, it will not be able to create a culture of trust, involvement, commitment and motivation, in spite of its intentions” (Marrewijk, Timmers, p. 174, 2003,). As a result, the researchers devised an alignment model of human resources to the human capital. In the model the needs of potential new employees who were choosing to work in organizational cultures was aligned their personal values and support in their personal and profession growth (2003). The human capital management model consisted of three management disciplines in which human asset management predominantly covered operations. Human potential management corresponded with human development operations. Human potential management corresponded with human development. The model allows the humility characteristic of leaders to evolve with concern
  • 15. Loretta A. Terry & William Allan Kritsonis 136 and support for employees. The theory is void of traditional bureaucratic notions of control and standards that literally suffocates the growth, development and retention of employees. What Does the Literature Indicate About Alignment Models? Alignment is a concept that has been utilized in organizations as a tool for grouping processes and applications to add value and order to organizational practices. In the context of human resources management practices for school systems, an alignment model identifies and illustrates the various HR practices that could be aligned to the performance competency model linking teacher competency and student achievement Herman III, Milanowski, 2004). An alignment model provides support for diagnosing teacher quality issues and developing plans to address the issues. According to Herman III and Milanowski (2004) an effective HR alignment model of a school system must be preceded by three components: student achievement, teacher competency model and a set of HR practices. These researcher accede an established teacher competency model, “According to Danielson (1996), its four domains (Planning and Preparation, The Classroom Environment, Instruction, as well as the Professional Responsibilities) and 22 components constitute a behavioral mapping of” those aspects of a teacher’s responsibilities that have been documented through empirical studies and theoretical research as promoting improved student learning” (p.10). HR practices are intrinsically identified in key functions including recruitment, selection, and induction, mentoring professional development, compensation, performance management and instructional leaders. Each of these components influence teacher competency. These eight areas cover most of the HR domain in most districts for which alignment is appropriate (2004). Two types of alignment were portrayed in the model; vertical alignment represented by the degree of linkage between a particular HR functional practiced and teacher performance competency and horizontal alignment
  • 16. 137 NATIONAL FORUM OF EDUCATIONAL ADMINISTRATION AND SUPERVISION JOURNAL_________ represented the linkages represented to be internally consistent and reinforcing. An example of the horizontal alignment is the linkage between favorable signing bonuses in critical areas to hiring standards. Many districts today are incorporating favorable signing bonuses in critical subjects such as mathematics and science. Figure: 1 Model of Human Resource Management Systems Alignment Note: Heneman III, H., Milanowski, A., (2004). Alignment of human resource practices and teacher performance competency. Peabody Journal of Education 79(4), 108-125 Copyright 2004, Lawrence Erlbaum associates, Inc.
  • 17. Loretta A. Terry & William Allan Kritsonis 138 The alignment model presents a clear picture of a framework that links student achievement to HR practices. Student achievement is the focal point of the model and paramount to the entire gamut of alignment components. Herman III and Milanowski utilized the above alignment model to guide and conduct qualitative studies of the HR practices in the Cincinnati and Washoe County school districts (2004). The researchers collected data from interviews with HR staff and other administrators, examined archival documents, and navigated through the districts’ Web sites to discover evidence and examples of HR practices utilizing the alignment model. It was discovered that in both school districts, Cincinnati and Washoe County, the Teacher Competency Model Framework was adopted as the foundation for a new standards-based teacher evaluation system. However, there was divergence in the HR practice alignment as well as between the two districts. In Cincinnati greater emphasis was on alignment of recruitment and selection, whereas in Washoe County mentoring and professional development were aligned. Professional development in both districts was split off from the HR function. Some components of HR practices were exercised in each district for which no examples of alignment was found. Concluding Remarks In conclusion, during this era of unrelenting accountability, school administrators must seek new avenues that have the potential to improve teacher recruitment and retention. Recruitment and retention of a highly qualified workforce, though challenging, has an overriding affect on student performance and academic success. New theories such as human capital, transcendental leadership when embraced and utilized by the administrators may have positive impact teacher retention decisions. Perpetual research is still need to investigate teacher preparation programs, employee compensation, induction/ mentorship, work conditions as well as recruitment and retention in order for a fresh framework for 21st century human resources management to evolve.
  • 18. 139 NATIONAL FORUM OF EDUCATIONAL ADMINISTRATION AND SUPERVISION JOURNAL_________ REFERENCES Colgan, C., (August, 2004). Is there a teacher retention crisis? American School Board Journal, 22-25. Darling-Hammond, L. (2006). What matters most: Teaching for America’s future.National Commission on Teaching and America’s Future, 65-74. Fuller, E. (2003). Beginning teacher retention rates for TxBESS and Non-TxBESS teachers. Unpublished paper, State Board for Educator Certification, Austin, TX. Goldhaber, D. B. Gross, & Player, D. (2007). Are public school really losing their “best?” Assessing the career transitions of teachers and their implication for the quality of the teacher workforce. Working Paper 12, Center for Analysis of Longitudinal Data in Education Research, Urban. Hansen, M., Lien, D., Cavalluzzo, L., & Wenger, J. (2004). Relative pay and teacher retention: An empirical analysis in a large urban district. The CAN Corporation, 1-46. Heneman III, H., & Milanowski, A., (2004). Alignment of human resource practices and teacher performance competency. Peabody Journal of Education, 79(4), 108-125. Ingersoll, R. K. (2004). The impact of mentoring on teacher retention: What the research says. Retrieved September 18, 2008, from www.ecs.org Murnane, R., & Steele, J. (2007). What is the problem? The challenge of providing effective teachers for all children. The Future of Children, 17(1), 15-43. Marrewijk, M., & Timmers, J. (2003). Human capital management: New possibilities in people management. Journal of Business Ethics, 44,171-184. National Commission on Teaching and American’s Future (2003). No dream denied: A pledge to America’s children (Summary Report). Retrieved September 18, 2008, from http://www.netaf.org/documents/ no-dream- denied_summary_report.pdf
  • 19. Loretta A. Terry & William Allan Kritsonis 140 Normore, A., (2006). Leadership recruitment and selection in school districts: Trends and issues. The Journal of Educational Thought, 40(1), 1-23. Rebore, R. W. (2007). Human resources administration in education. (8th). New York: Pearson Education Incorporated. Senge, P. M. (2007). The fifth discipline. New York: Random House, Incorporated. Solis, A. (2004). The role of mentoring in teacher quality and retention. IDR Newsletter ( June-July) Retrieved September 18, 2008, from http://www.idra.org/IDRA_Newsletter/June_- _July_2004:_SelfRenewing_Schools%E2%80%A6Leadership/ The_Role_of_Mentoring_in_Teacher_Quality_and_Retention/ Spradlin, T., Prendergast (2006 Fall). Emerging trends in teacher recruitment and retention in the no child left behind era. Education Policy Brief. Center for Evaluation & Education Policy, 4(12), 1-16. Strawn, C., Fox, R.,& Duck, L. (2008). Preventing teacher failure: Six keys to success in moving beyond the “sink or swim” mentality. The Clearing House, 81 (6), 271-277. U. S. Department of Education (2006). Frequently asked questions about No Child Left Behind. Retrieved September 22, 2008, from http://answers.ed.gov