Navigating the Online Student
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Lauren Havens and Kelly Clayton are Wilmington University's Online Student Navigators, http://wilmu.edu/navigator. This presentation was first shared at the 2015 Northeast e-Learning Consortium, http://northeastelearning.org/2015-archives/. They discuss how the university comes together to support online students, how they assist our online students, the strategy, our process and next steps.
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Navigating the Online Student
- 1. Navigating the Online Student Lauren Havens and Kelly Clayton Northeast e-Learning Consortium Conference October 2015
- 2. Overview of our Presentation • Overview of Wilmington University • Areas of Online Learning and University Support of Online Students • Navigators Role in Online Student Support • Future Goals • Conclusion, Q&A
- 3. Where exactly is Wilmington University? everywhere. 8 Delaware Locations 5 Partnership Locations 100% Online
- 4. • Wilmington University started in 1968 as Wilmington College with a charter class of 194. • WU now enrolls over 20,000 students with 13 locations in DE, NJ, and MD. • Accredited by the Middle States Commission on Higher Education. • Private non-profit, non- sectarian university. Wilmington University About
- 5. • Currently 8,099 students are taking 1 or more courses online • Currently 5,281 students are 100% online 97 Online Programs, Concentrations and Certificates
- 6. • Online Planning and Administration • Instructional Design • Online Student Service • Instructional Technology • Training and Support • Ed Tech System Administration • Multimedia Services COEL – College of Online and Experiential Learning Online Learning & Educational Technology Team
- 7. Online Student Service Suites Shea, 2002
- 9. • Online Student Services Group- Directors meet 6 times a year • Gaps and Opportunities • Virtual options • Online Navigator idea came from Student Services Group meetings Keeping Connected at WilmU
- 10. How does the Navigator support OL students? • Communication Campaign • Student Call Project • Student E-mail/Phone Inquiries • OL Orientation (095 pre-requsite) • Chat Feature • Online Student Association • Online Student Contests • Webinar Meetings • Social Media Presence • Student of the Block • Surveys /Focus Groups
- 11. 4 Part - Communication • Before class • First day • Midway • Week 6
- 12. OL Orientation (DIS 095)
- 13. Click to Chat
- 15. Student of the Block
- 16. • More personal attention in Online classes • Quick response by faculty • Peer Mentors- available to online students who need extra help • Rich Multimedia/video What supports do Online Students value?
- 17. What’s Next? • Continue to receive student feedback- communicate online student needs, then react with initiatives • Work with all service areas to implement better plans for our online population- online accepted student event and Navigators created through collaboration • Create opportunities specifically for Online Students- Online Book Club, OSA etc.
- 18. References Julie Bryant, AVP Noel Levitz. (2014). Reviewing and sharing your satisfaction data. Shea, P. (2002). WCET LAAP Project Beyond the Administrative Core: Creating Web-based student services for Online Learners, retrieved on March 2010 http://wcet.wiche.edu/
- 19. Questions?
- 20. Kelly Clayton Online Navigator Kelly.t.clayton@wilmu.edu Lauren Havens Online Navigator Lauren.p.havens@wilmu.edu
Notas del editor
- Good Morning I am Lauren Havens and this is: We are here to discuss how the University comes together to support our online students, how we assist our online students, the strategy, our process and next steps. How many of you are in Student Services Roles? To give you a little of my background, I started in Customer Service and Banking, then received my Masters in Counseling and have worked in Higher Education for over seven years. I started out in Career Services and then moved to Online Learning. Kelly -
- This is just a brief overview of what we will be discussing today.
- Just a little bit on where we are located – We have 8 locations in Delaware and 5 partnership locations. We also offer 100% Online Courses. As far north as our Brandywine Campus and as south as Georgetown.
- Here are some of the numbers of who we support.
- In our part of the University, we are included in the College of Online and Experiential Learning. We all work together to support Online Students and assist the faculty and online students. As Navigators, we get student feedback and communicate those issues to Instructional Design or Instructional Technology.
- This is taken from the Western interstate Commission for Higher Education and from a previous presentation. In order to help retain our Online Students, they need a great amount of support. By using this model by Pat Shea, we can ensure our Online Students Are getting their needs met and we are helping communicate our offerings to our students. - How were are helping them with all of this
- We also assess how were are doing so we can help serve our students better. On the right, Survey our students Review and share your results Respond to the data with initiatives Inform the campus - how you responded ( this includes students)
- Managers of different service areas meet several times a year to talk about changes in servicing for students. This allows us to discuss how to offer services for online students.
- We communicate with students how they want us to. (surveys and focus groups) Communication campaign. - four communications before course first day of course week 4 and week 6 idea survey
- Welcome communication after applying
- DIS095 introduces students to what tools they need to be successful in online learning. It also shows them their resources as an online student. This is a course that must be taken to register for online courses. The navigators are the direct support for students going through the assessment.
- The online navigator link was added to all courses as of the summer of 2015. The link says “Contact the Navigator” and goes to the page here. This shows them all of their resources and different ways to get help. It brings it all to them instead of students having to search for each tool or help.
- Online student association is a tool to offer contests, monthly discussions, student of the block etc. This is a social site where students can get involved with each other outside of the classroom. They can share tips and successes or even challenges.
- Timothy co founded a microbrewery and is a nurse manage in an oncology unit. His degree program chosen is MBA in Health Care Administration- which brings it all together. Chezara was our first student leader in the OSA. She responded to students in the discussion board and provided support to online students by coming up with ideas and plans to increase student engagement.
- These are the things we do for students that they value. It is our challenge to continue to do these things.