Microsoft Dynamics CRM provides the accurate and timely unified view of the customer that businesses need to run customer-centric businesses. Most importantly, it empowers organizations to establish a more meaningful and personalized experience with their customers at the right time on the right channel. The webinar highlighted on: • Cloud vs. On-premise options • Navigation and dashboards • Entities and Customization options • Extending the system using familiar IDE • Customer Stories

1. Drive Your Digital Transformation
with Microsoft Dynamics 365
Notes:
•If you experience audio issues during the webinar, you can dial in through telephone details provided to you in
your registration confirmation email.
•Please feel free to post questions in the questions dialog & we will try to answer as many as we can at the end.
•Recording of this session will be shared in next 24-48 hours.
•You can also write to us at marketing@winwire.com for any clarifications or information.

2. Session Speakers
Ravi Kanchan
Principal Consultant
WinWire Technologies
Sandeep Kumar Nahta
Technical Architect
WinWire Technologies

3. Agenda
3. Demo – Dynamics 365
4. Demo - Case study
2. Introduction of Dynamics CRM
5. Q&A
1. Digital transformation

4. Digital Transformation - Increase the speed of doing
business

5. Digital Transformation

6. Introduction - Dynamics 365
Microsoft Azure

7. Introduction - Dynamics 365

8. MS Dynamics CRM – Application
Sales Customer Service Marketing Field Service
Project Service
Automation

9. Microsoft AppSource
Simplifies the discovery,
trial, and acquisition of
line-of-business apps
An ecosystem to help
business users get
started using apps faster
Helps business users do
more with their existing
Microsoft apps

10. Demo – Dynamics 365

11. Demo – Case Study
A large producer of chemical gains efficiency and increased
employee engagement with Microsoft Dynamics 365

12. Q & A
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