SlideShare una empresa de Scribd logo
1 de 2
Descargar para leer sin conexión
How McCarthy, Rose & Mills, LLP
Doubled the Industry’s Average
Growth Rates
How does a firm that has been around for more than 50 years
continue to improve profits, exceed industry growth rates and
recruit top talent? The answer for McCarthy, Rose & Mills, LLP, a
Dallas-based tax, accounting and consulting firm, is technology.
The firm, which has six professionals, one support staff member
and one para-professional, focuses on tax, accounting and
consulting needs of individuals, as well as companies of all life
cycles — including startups, growth-oriented businesses and
businesses ready to transfer ownership to the next generation.
Technology has always played a key role throughout the firm’s
many years of success.
Our firm is celebrating 50 years largely due to my father’s
entrepreneurial nature and dedication to technology. Technology
does many things for an accounting firm. It allows us to automate
routine tasks such as data entry, deliver complex projects timely
and at competitive rates and be effective while working remotely.
All of this translates into efficiency.
— Brett Mills, CPA,
Partner, McCarthy, Rose & Mills, LLP
Impressive Growth and Efficiency
In December 2012, the firm implemented two CCH Axcess
modules — CCH Axcess™
Tax, Wolters Kluwer’s cloud-based
tax preparation and compliance software module , as well as
CCH Axcess™
Practice, a time and billing software program
that enables firms to maximize billable hours and streamline
administrative work.
Since doing so, the firm has been able to exceed industry growth
rate averages year after year.
Since 2012, we have outpaced top firm average growth by
2 to 4 percent. Furthermore, we are on track to nearly double
the average growth rate in 2015.
This is largely because the Wolters Kluwer software has freed up
staff to focus on building the business.
Efficiency gains allow us to re-invest in our firm, grow our practice
and be true advisors to our clients.
When the firm came on board in December 2012, they also
added another CCH Axcess module, CCH Axcess™
Workstream,
a full-featured software solution that allows firms to efficiently
manage all deliverables.
CCH Axcess Workstream is huge. It has the ability to transform a
firm, so this implementation should not be taken lightly. It requires
a champion, someone with the authority and leadership skills to
obtain buy-in from the entire firm.
Challenge:
ll McCarthy, Rose & Mills, LLP needed an edge in its market
and a way to make its practice more profitable.
Solution:
ll Since the firm implemented CCH Axcess™
in 2012, it has
been able to outpace top firm average growth by 2 to 4
percent year-over-year, and, for 2015, is on track to double
the industry’s top-firm average growth rate (which was
8.4 percent in 2014, according to Accounting Today’s 2014
Top 100 Firms survey).
We feel that these software solutions from Wolters Kluwer
have made us more efficient, more productive and have
allowed us to do more work in less time. The solutions have
helped increase our bottom line. We turned to Wolters
Kluwer because other companies were stagnant, and we could
see the positive things Wolters Kluwer was doing.
— John B. Mills Jr., CPA,
ManagingPartnerandFounder,McCarthy,Rose&Mills,LLP
Twitter Handle: @BrettMillsCPA
Website: mrmcpas.com
All trademarks and copyrights are property of their respective owners.
© 2015 CCH Incorporated and its affiliates.
All rights reserved.Join us on at CCHGroup.com/Social8/15 2014-0418-10
For More Information
CCHGroup.com/Axcess
800-739-9998
The Numbers Are Impressive
Because of the added efficiency, and without adding staff, the firm
was able to complete more returns before April 15 than the previous
year, despite increased federal regulations. That resulted in more
satisfied customers, as well as faster collections since the firm was
able to bill for more work.
Direct time-savings for the firm has been significant, too. The firm
increased realization and utilization rates by nearly 5 percent, and
decreased total amount of hours worked during busy season this
past year by nearly 10 percent.
Technology as a Differentiator
The firm’s use of the latest and best cloud-based technology found
in CCH Axcess helps the firm recruit top talent.
If two firms are exactly the same, but one is using outdated
technologies and the other is using high-tech tools, a bright, young
person will always gravitate to the technologically advanced firm.
In addition, the efficiency gains provide a better work-life balance.
I am quoting Teresa Mackintosh, President & CEO of Wolters
Kluwer Tax & Accounting US, in a statement she made at CCH
Connections: User Conference last year … to paraphrase, she said
that technology should help us to make money, save money or get
home faster. We are doing all three.
Tips for
Other Firms
Roll out new software a bit at a time
instead of all at once.
If I had a do-over, I would take a more segmented approach
to the implementation. We converted to CCH Axcess Tax,
CCH Axcess Practice and CCH Axcess Workstream from
December 2012 to February 2013.
Rely on Wolters Kluwer’s Professional and
Client Services to help staff learn how to
best use the software solutions.
We believe that training on software and a firm’s processes
is imperative to the success of utilizing all aspects of CCH
Axcess. Not just the one-time, initial end user training after
the implementation or when a new hire comes on, but we
deploy follow-up training and continuous training.
— Brett Mills

Más contenido relacionado

Más de Wolters Kluwer Tax & Accounting US

Sales Tax 101: Questions To Consider Before Making A Critical Decision.
Sales Tax 101: Questions To Consider Before Making A Critical Decision.Sales Tax 101: Questions To Consider Before Making A Critical Decision.
Sales Tax 101: Questions To Consider Before Making A Critical Decision.Wolters Kluwer Tax & Accounting US
 
Charting a Course for the Future: A Report on Firm Preparedness
Charting a Course for the Future: A Report on Firm PreparednessCharting a Course for the Future: A Report on Firm Preparedness
Charting a Course for the Future: A Report on Firm PreparednessWolters Kluwer Tax & Accounting US
 
How Altruic Advisors, CPAs Drives Efficiencies and Data Security with CCH Axc...
How Altruic Advisors, CPAs Drives Efficiencies and Data Security with CCH Axc...How Altruic Advisors, CPAs Drives Efficiencies and Data Security with CCH Axc...
How Altruic Advisors, CPAs Drives Efficiencies and Data Security with CCH Axc...Wolters Kluwer Tax & Accounting US
 

Más de Wolters Kluwer Tax & Accounting US (12)

Sales Tax 101: Questions To Consider Before Making A Critical Decision.
Sales Tax 101: Questions To Consider Before Making A Critical Decision.Sales Tax 101: Questions To Consider Before Making A Critical Decision.
Sales Tax 101: Questions To Consider Before Making A Critical Decision.
 
Charting a Course for the Future [Infographic]
Charting a Course for the Future [Infographic]Charting a Course for the Future [Infographic]
Charting a Course for the Future [Infographic]
 
Where Does a Sale Take Place in Cyberspace?
Where Does a Sale Take Place in Cyberspace?Where Does a Sale Take Place in Cyberspace?
Where Does a Sale Take Place in Cyberspace?
 
Protect Your Firm: Knowledge, Process, Policy and Action
Protect Your Firm: Knowledge, Process, Policy and ActionProtect Your Firm: Knowledge, Process, Policy and Action
Protect Your Firm: Knowledge, Process, Policy and Action
 
The Taxability of Services
The Taxability of ServicesThe Taxability of Services
The Taxability of Services
 
Charting a Course for the Future: A Report on Firm Preparedness
Charting a Course for the Future: A Report on Firm PreparednessCharting a Course for the Future: A Report on Firm Preparedness
Charting a Course for the Future: A Report on Firm Preparedness
 
Manage in the Cloud: Prepare to be Future Ready
Manage in the Cloud: Prepare to be Future ReadyManage in the Cloud: Prepare to be Future Ready
Manage in the Cloud: Prepare to be Future Ready
 
How Altruic Advisors, CPAs Drives Efficiencies and Data Security with CCH Axc...
How Altruic Advisors, CPAs Drives Efficiencies and Data Security with CCH Axc...How Altruic Advisors, CPAs Drives Efficiencies and Data Security with CCH Axc...
How Altruic Advisors, CPAs Drives Efficiencies and Data Security with CCH Axc...
 
The Journey of Electronic Tax Compliance
The Journey of Electronic Tax ComplianceThe Journey of Electronic Tax Compliance
The Journey of Electronic Tax Compliance
 
Total Cost of Ownership When Considering a Move to the Cloud
Total Cost of Ownership When Considering a Move to the CloudTotal Cost of Ownership When Considering a Move to the Cloud
Total Cost of Ownership When Considering a Move to the Cloud
 
Client Accounting Suite Premier: Earn Revenue Year-Round
Client Accounting Suite Premier: Earn Revenue Year-RoundClient Accounting Suite Premier: Earn Revenue Year-Round
Client Accounting Suite Premier: Earn Revenue Year-Round
 
Game-Changing Document Management Strategies
Game-Changing Document Management StrategiesGame-Changing Document Management Strategies
Game-Changing Document Management Strategies
 

Último

Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperityhemanthkumar470700
 
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Sheetaleventcompany
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfAdmir Softic
 
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceMalegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceDamini Dixit
 
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableCall Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableSeo
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityEric T. Tung
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentationuneakwhite
 
Falcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business GrowthFalcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business GrowthFalcon investment
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with CultureSeta Wicaksana
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting
 
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876dlhescort
 
Business Model Canvas (BMC)- A new venture concept
Business Model Canvas (BMC)-  A new venture conceptBusiness Model Canvas (BMC)-  A new venture concept
Business Model Canvas (BMC)- A new venture conceptP&CO
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsP&CO
 
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataRSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataExhibitors Data
 
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...lizamodels9
 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876dlhescort
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...Aggregage
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwaitdaisycvs
 
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service NoidaCall Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service Noidadlhescort
 

Último (20)

Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperity
 
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceMalegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
 
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableCall Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
 
Falcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in indiaFalcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in india
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
 
Falcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business GrowthFalcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business Growth
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
 
Business Model Canvas (BMC)- A new venture concept
Business Model Canvas (BMC)-  A new venture conceptBusiness Model Canvas (BMC)-  A new venture concept
Business Model Canvas (BMC)- A new venture concept
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataRSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors Data
 
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
 
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
 
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service NoidaCall Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
 

How McCarthy, Rose & Mills, LLP Doubled the Industry’s Average Growth Rates

  • 1. How McCarthy, Rose & Mills, LLP Doubled the Industry’s Average Growth Rates How does a firm that has been around for more than 50 years continue to improve profits, exceed industry growth rates and recruit top talent? The answer for McCarthy, Rose & Mills, LLP, a Dallas-based tax, accounting and consulting firm, is technology. The firm, which has six professionals, one support staff member and one para-professional, focuses on tax, accounting and consulting needs of individuals, as well as companies of all life cycles — including startups, growth-oriented businesses and businesses ready to transfer ownership to the next generation. Technology has always played a key role throughout the firm’s many years of success. Our firm is celebrating 50 years largely due to my father’s entrepreneurial nature and dedication to technology. Technology does many things for an accounting firm. It allows us to automate routine tasks such as data entry, deliver complex projects timely and at competitive rates and be effective while working remotely. All of this translates into efficiency. — Brett Mills, CPA, Partner, McCarthy, Rose & Mills, LLP Impressive Growth and Efficiency In December 2012, the firm implemented two CCH Axcess modules — CCH Axcess™ Tax, Wolters Kluwer’s cloud-based tax preparation and compliance software module , as well as CCH Axcess™ Practice, a time and billing software program that enables firms to maximize billable hours and streamline administrative work. Since doing so, the firm has been able to exceed industry growth rate averages year after year. Since 2012, we have outpaced top firm average growth by 2 to 4 percent. Furthermore, we are on track to nearly double the average growth rate in 2015. This is largely because the Wolters Kluwer software has freed up staff to focus on building the business. Efficiency gains allow us to re-invest in our firm, grow our practice and be true advisors to our clients. When the firm came on board in December 2012, they also added another CCH Axcess module, CCH Axcess™ Workstream, a full-featured software solution that allows firms to efficiently manage all deliverables. CCH Axcess Workstream is huge. It has the ability to transform a firm, so this implementation should not be taken lightly. It requires a champion, someone with the authority and leadership skills to obtain buy-in from the entire firm. Challenge: ll McCarthy, Rose & Mills, LLP needed an edge in its market and a way to make its practice more profitable. Solution: ll Since the firm implemented CCH Axcess™ in 2012, it has been able to outpace top firm average growth by 2 to 4 percent year-over-year, and, for 2015, is on track to double the industry’s top-firm average growth rate (which was 8.4 percent in 2014, according to Accounting Today’s 2014 Top 100 Firms survey). We feel that these software solutions from Wolters Kluwer have made us more efficient, more productive and have allowed us to do more work in less time. The solutions have helped increase our bottom line. We turned to Wolters Kluwer because other companies were stagnant, and we could see the positive things Wolters Kluwer was doing. — John B. Mills Jr., CPA, ManagingPartnerandFounder,McCarthy,Rose&Mills,LLP Twitter Handle: @BrettMillsCPA Website: mrmcpas.com
  • 2. All trademarks and copyrights are property of their respective owners. © 2015 CCH Incorporated and its affiliates. All rights reserved.Join us on at CCHGroup.com/Social8/15 2014-0418-10 For More Information CCHGroup.com/Axcess 800-739-9998 The Numbers Are Impressive Because of the added efficiency, and without adding staff, the firm was able to complete more returns before April 15 than the previous year, despite increased federal regulations. That resulted in more satisfied customers, as well as faster collections since the firm was able to bill for more work. Direct time-savings for the firm has been significant, too. The firm increased realization and utilization rates by nearly 5 percent, and decreased total amount of hours worked during busy season this past year by nearly 10 percent. Technology as a Differentiator The firm’s use of the latest and best cloud-based technology found in CCH Axcess helps the firm recruit top talent. If two firms are exactly the same, but one is using outdated technologies and the other is using high-tech tools, a bright, young person will always gravitate to the technologically advanced firm. In addition, the efficiency gains provide a better work-life balance. I am quoting Teresa Mackintosh, President & CEO of Wolters Kluwer Tax & Accounting US, in a statement she made at CCH Connections: User Conference last year … to paraphrase, she said that technology should help us to make money, save money or get home faster. We are doing all three. Tips for Other Firms Roll out new software a bit at a time instead of all at once. If I had a do-over, I would take a more segmented approach to the implementation. We converted to CCH Axcess Tax, CCH Axcess Practice and CCH Axcess Workstream from December 2012 to February 2013. Rely on Wolters Kluwer’s Professional and Client Services to help staff learn how to best use the software solutions. We believe that training on software and a firm’s processes is imperative to the success of utilizing all aspects of CCH Axcess. Not just the one-time, initial end user training after the implementation or when a new hire comes on, but we deploy follow-up training and continuous training. — Brett Mills