Employee experience continues to be a top priority for the C-suite. And HR service delivery is a critical component of that experience. In this slide deck, learn how Workday can help you take a more people-centric approach to HR service delivery to make your people feel more connected and supported.

1. Why HR Service Delivery is Pivotal for
Employee Experience Management

2. Help Slides Media
Player
Resource
List
Q&A
Housekeeping Items
Speakers Survey
Housekeeping Items

3. Liz Jennings
Solutions Marketing
Kirsten Bailey
Product Strategy
Joe Wilson
CTO - North America

5. Employee Experience is Now a Top Priority for
Organizations
1) Employee Experience is a top concern
by the C-suite
● 2020 SHRM report: 41% of employees feel
burnt out from work
2) Investments in Employee Experience
are increasing
● Majority of HR Execs expect to spend more
time on Employee Experience in 2020,
followed by Technology. - Future Workplace
3) HR + IT increasingly partnering to
centralize the employee experience
● According to Gartner, By 2022, 75% of
organizations will include employee
experience improvement as a performance
objective for HR and IT groups
Workday Confidential
Future Workplace: 2020 HR Sentiment Survey

6. Why Investing in Employee Experience Matters
Retain & Engage
Talent
Bolster Employee
Resilience
Increased Efficiency
& Productivity

7. User Experience Over User Interface

8. Build an Experience That Understands People
Workday Confidential

9. How Workday Helps You Deliver an Experience
Your People Deserve
Empower in Every
Moment
Support in Moments
that Matter
Inspire Talent
Potential
.
Connect Across the
Organization

10. Personalized to Each Person

11. Why is HR Service Delivery Critical to HR?

12. Heavy HR Workloads
HR
Employees

13. Our People Feel It

14. Case Avoidance, Not Workload Shifting

15. Personalized Answers, Faster

16. Personalized Recommendations
and Nudges
Suggestions
50%
Tools that Understand People
and Provide Fast Answers
Assistant / Search
25%
Serving up Contextual Knowledge
and Insights
Self-Service
20%
Seamlessly Route the Nuanced Cases
to the Right Team
Case
5%
The ROI of Personalization and Self Service

17. Workday HR Service Delivery
Workday Confidential
Knowledge Articles
Policies & Content
WD Assistant
Response
Cards
Workday Delivered
Home & Search
Results &
Recommendations
Custom Cards
3rd party Experiences
Case Creation
Assisted Resolution
Workday Journeys Workday
Workday Help
Collaboration Tools
Journey Paths
Recommendations
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18. Kirsten Bailey
Product Strategy
Joe Wilson
CTO - North America