1. Yashpal Singh Rawat
2B-506, Vasundhara, Ghaziabad, U.P-201012
Ph: 9971719575 Email:-yashsrawat@yahoo.com
IT Service Management- Change & Release Management & PMO Support
Profile
MBA (HR) and ITIL Certified, IT Specialist with more the 11 year experience working in service management in different platform
MIS, release management / change management/Service delivery/ Incident management and PMO activities.
Key competencies & Skill Sets
Release/Change/Incident Management MS Office, HTML, MS Project,
Problem management/CMDB IT Enable services
PMO support Activities Technical support
Vendor Management Reporting and Metrics
PROFESSIONAL
• Certificate Course in Computing (CIC) from Indira Gandhi National Open University, Delhi in 2003
• 2 year diploma course from NIIT (Mayur Vihar, Delhi) in 1999-2001
• MBA in HR from symbiosis (2009-2011)
• ITIL V3 foundation certified
EDUCATIONAL QUALIFICATION
• Secondary School Examination (C.B.S.E) from Kendriya Vidyalaya, N.T.P.C, Badarpur New Delhi in 1995
• Senior School Certificate Examination (C.B.S.E) Kendriya Vidayalaya, Noida in 1997.
• B.Sc.(General) from Deshbandhu College (Delhi University) New Delhi in 2001
Computer Sciences Corporation, Noida July. 2006– Till Now
IT Service Management- Change and Release Management
• Skilled in Release management’s planning, scheduling, Milestone reviews and deployment of the plan.
• Worked in change management and coordination, writing change reports, Managing Cab meetings, maintaining ITIL standards
and building the Forward Schedule of Changes (FSC), managing PIR in case of unsuccessful Release deployment.
• Demonstrated abilities in understanding the key requirements in the project, gathering requirements, planning and as well as
designing strategies for the project execution.
• Working closely with change managers, the program management office, projects managers and the change advisory board to
plan releases and manage the release schedule, taking into consideration associated business and technical risk.
• Preparing Release Schedule after having a discussion with customer and stakeholders.
• Participated in initiatives associated with the integration of the Release Management process into the Change, Incident,
Problem, IT Service Continuity, and Configuration.
• Responsible to manage package is built for the recent release, installed, tested and deployed efficiently to the target
environment successfully and on schedule.
• Scheduling Daily and Weekly meetings with customer and stakeholders to provide the status update on Release activities.
• Managing the implementation activities end to end during release and if any issue occurs then ensuring to get those issues
fixed as per Release Management Process.
• Managing Post implementation Review (PIR) meeting after completion of every Release.
• Producing regular management reports (Pending change approval report, Change Closure reports, forward schedule change
(FSC) report.
• Managing CAB meetings for high Risk changes, to assess a proposed Change and authorize the Change planning phase. If
required, higher levels of authority (e.g. IT Management) are involved in the authorization process.
• Able to effectively communicate resource needs and project issues with management / Release management.
• Oversees the planning, scheduling and co-ordination processes into all environments (Development, Pre-Production and
Production) and following SDLC life cycle.
• Responsible to manage release activities to ensure minimal impact to the customer through the effective Release control
protocols, Milestone reviews and in effect delivering quality business outcomes.
• Maintained the release schedule for all core services and ensure alignment across key partners and vendors.
• Improved stakeholder collaboration for quicker changes and higher success rate.
• Participated in the initiatives associated with the integration of the Release Management process into the Change, Incident,
Problem, IT Service Continuity, and Configuration.
2. • Gathers, consolidates and communicates all release-related project plans, including schedules, commitments and changes for
QA, delivery timelines and scope changes.
• Verifies initial prioritization of RFC, Change Category, RFC Urgency and completeness of RFC.
• Identifies potential Urgent Changes and advises Change owner of Urgent Change process.
• Approval of Significant and Major Changes and routes Significant and Major Changes to CAB or Senior Management review.
• Supports Change Management reporting (KPIs
• Issues and maintains Forward Schedule of Change (FSC) , conducts ongoing review of all RFC(s) and reviews implemented
Changes to ensure they have met their objectives
• Change Management reports, Reviews all implemented changes to ensure that they have been carried out Closes change
requests ,Carries out the Process Manager responsibilities for the Change Management process
• Responsible for coordination with Problem Management/CMDB/ Incident Management/Capacity Management/Project
Management.
IT Service Management- PMO support Management
• Good working knowledge of Project Tracking and monitoring, Status Reporting & Scorecards, Delivery Assurance, Process
Compliance, and conducting regular reviews with different stakeholder
• PMO helpdesk support to the project management community, project change management & change control board
participation.
• Generating Various Daily, Weekly & Monthly Reports for the Analysis & Planning of the Management including Financial
planning and reporting. Ie. Making Non Billable Data and billable hourly analysis Report
• Primary responsibility/accountability of Indian- TES Compliance manager and Monitors the progress and the hours spent on
jobs and makes adjustments on the basis of the observed situation
• IWO Management and Extract data from timesheets and Provide billing data to Finance teams for client Invoice Generation
• Keep track for Licenses and hardware install in the Project and invoicing them to client
• Weekly Bill Rate Audit activity and Analyzes labor hours, materials, subcontracts, travel, and other direct costs
• Responsible for coordinating with the program teams to develop ,creation and maintain Work Breakdown Structures (WBSs),
cost and schedule baselines
• Interface with members of Finance, Program Management, Contracts, Pricing, Procurement, and Accounts Receivable
Department.
• Allocation of resources to projects in internal tools and project and Making of Work Migration sheet for Resource Management
Team and GRM maintain for Project Id and resource allocation. Maintain Masters sheet contains Exit and Roll off
• Coordinate with team Manager to prepare TNI(Training Need Identification) and Schedule Training Programs as per the TNI
• Liaison with vendors / external / internal trainers to conduct Training Programs
Wipro InfoTech (Division of Wipro Ltd), Gurgoan Jan. 2006– July 2006
(Strategic MIS Executive)
• To maintain the data base of customer for call back.
• Fix the annually target and achievement with help for previous year data with higher management
• Automation of parent and child accounts for sales incentive program and testing
• Generating performance metrics for over strategic account manager all over India
• Stack Ranking for vertical head to check their respective account manger Performance
• Retrieving the report from sap for operation and sales dept.
Hewlett Packard India Sales Pvt. Ltd, Gurgoan Mar. 2004 - Dec.2005
(Process and MIS coordinator)
Multi Processes
• To Check and approve the warranty of the entire consumer product (Printer) of Hp and achieve the TAT.
• Follow up and Set up of SRFR Warranty verification process.
• Coordination with Hp Distributor and partner in logging the call and solving their issues regarding the process
• Make MIS Reports for EDC support customer to judge their performance
• Billing reports of EDC support services and co coordinate with Account Department.
• Assets management for billing and audit purpose.
• Selling QRCD (Quick Restore CD) to generate the revenue.
• Collected DDs from customer forwards to Account Department
3. Partner Performance Metrics
• Generating performance BFT/Metrics/Score card for over 100 partners all over India.
• Calculate the Incentives for the over 100 partners all over India
• Analyzing partner performance & highlighting issue areas to the management
• Managing Partner queries, Tracking & analyzing reversals, if any, and updating the management on the same
• Overtime report for engineers, for the computation of their incentives
• To Maintain the data base of customer for call back
• Generating and analyzing customer reports(based on the SLA, Agreement and Penalty) for the clients
BSES (Reliance Energy Ltd), Delhi) Aug 2003- Feb2004
(Technical support and process executive)
• To handle the customer complaints, escalations and customer grievances regarding electricity bill.
• To punch that data in software provided by BSES and create MIS reports for Higher Management
• To look after the whole process of installation of new connection and meter complaint
• Calculate the incentives for Field engineers and making the score card for their performance
Friday Corporation ltd, Delhi Feb 2002- Feb 2003
(Catalogue executive)
• To classify the news in different sections like organization, metafile, industry, product, event and subjects (political, business,
sport, science, information and technology etc).
Signature
