1. Yashpal Singh Rawat
2B-506, Vasundhara, Ghaziabad, U.P-201012
Ph: 9971719575 Email:-yashsrawat@yahoo.com
IT Service Management- Release Management & PMO Support
Profile
MBA (HR) and ITIL Certified, IT Specialist with more the 11 year experience working in service management in different platform
MIS, release management / change management/Service delivery/ Incident management and PMO activities.
Currently working with CSC as release Manager, responsible for implementing, organize, manage and execute activities for
software releases in all environments. Enforce quality standards using common industry practices ITIL.
Key competencies & Skill Sets
Release/Change/Incident Management MS Office, HTML, MS Project,
Problem management/CMDB IT Enable services
PMO support Activities Technical support
Vendor Management Reporting and Metrics
PROFESSIONAL
• Certificate Course in Computing (CIC) from Indira Gandhi National Open University, Delhi in 2003
• 2 year diploma course from NIIT (Mayur Vihar, Delhi) in 1999-2001
• MBA in HR from symbiosis (2009-2011)
• ITIL V3 foundation certified
EDUCATIONAL QUALIFICATION
• Secondary School Examination (C.B.S.E) from Kendriya Vidyalaya, N.T.P.C, Badarpur New Delhi in 1995
• Senior School Certificate Examination (C.B.S.E) Kendriya Vidayalaya, Noida in 1997.
• B.Sc.(General) from Deshbandhu College (Delhi University) New Delhi in 2001
Computer Sciences Corporation, Noida July. 2006– Till Now
IT Service Management- Release Management
Release Planning.
• Be the authoritative point of contact for releases & work directly with PMs, QA, Eng, database administrators, build engineers
and other business stakeholders (both on and offshore) to coordinate and provide technical assistance throughout the release
process.
• Works closely with the Deployment Team to coordinate, document, and report software deployments.
• Coordinate release content and effort based on the service request backlog, pending service requests, third party applications,
or operating system updates.
Release Risk Management
• Timely identification and management of risks and issues over the life of each request. Performs risk analysis, mitigation and
risk response planning, and communicates to stakeholders.
• Resourcing
• Ensures resources are assigned for the correct timeframes, dependencies are identified, and that estimates and actual work is
updated on a regular and timely basis to facilitate accurate capacity reporting.
• Negotiate, plan and manage all release activities and Work with release engineers to understand impacts of branches and
code merges
Release communication
• Maintains a release repository and manages key information such as build and release procedures, dependencies, and
notification lists

2. • Facilitates discussions, decision making, and conflict resolution. Release Change Management – tracks and reports on
changes to releases.
• Communicate scope/schedule/resource changes, verbally or through written documentation, to management and stakeholders
so that issues, solutions, and trending are understood.
• Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or
exceed expectations
• Manage relationships and coordinate work between different teams at different locations
• Organize release review meetings for all environments, facilitating production deployments, preparing, maintaining and
distributing release artifacts (e.g.,checklists, release calendar), monitoring and reporting the release quality.
• Participate in CAB meetings to discuss release scope and/or roadblocks
• Develop/maintain productive working relationships with project sponsors, key business partners, and internal team members.
IT Service Management- PMO support Management
• Good working knowledge of Project Tracking and monitoring, Status Reporting & Scorecards, Delivery Assurance, Process
Compliance, and conducting regular reviews with different stakeholder
• Ensuring the Project tracking, reviews and control over various performance metrics
• Maintaining project folders/structures, project document repositories, and best practice records
• Liaising with the PMO in terms of issuing reports to a set timetable
• Completing the extraction of Performa reports into a PDF format from the online PMO Tool and collating them together in
readiness for sending to the customer
• Completing the summary report in readiness for sending to the customer and Produce the Business Unit Report Monthly
• Updating the central PMO documentation library with the completed weekly reports
• Adjusting the list of required reports to removed any completed reports and adding in any new one's that have come in via the
purchase order function in readiness to sent out the next weeks reporting emails
• Issuing out the weekly email reminders for Reporting for the following week to both CSC and 3rd party PMO
• Completing the set up of new users to Performa and ensuring they are aware of how they can be involved in forthcoming
training sessions and adjusting peoples access where required (adding people and removing people from records)
• Setting up of new Project records onto the PMO Tool and ensuring they have the correct people accessing them, ie
stakeholders, program manager, RMG PMO standard list
• Ad-hoc requests from Performa SME or PMO Manager
• Liaising with CSC Project Managers, Program Manager's and 3rd party PMO in India
• PMO helpdesk support to the project management community, project change management & change control board
participation.
• SPOC between Internal Clients for adhoc queries/concerns w.r.t any Project in progress.
• Work closely with program team and managers to review current project status and project future performance.
Any other Adhoc data request by the management
Project Financial Reporting
• Generating Various Daily, Weekly & Monthly Reports for the Analysis & Planning of the Management including Financial
planning and reporting. Ie. Making Non Billable Data and billable hourly analysis Report
• Primary responsibility/accountability of Indian- TES Compliance manager and Monitors the progress and the hours spent on
jobs and makes adjustments on the basis of the observed situation
• IWO Management and Extract data from timesheets and Provide billing data to Finance teams for client Invoice Generation
• Keep track for Licenses and hardware install in the Project and invoicing them to client
• Weekly Bill Rate Audit activity
• Analyzes labor hours, materials, subcontracts, travel, and other direct costs
• Responsible for coordinating with the program teams to develop ,creation and maintain Work Breakdown Structures (WBSs),
cost and schedule baselines
• Works independently while contributing to the team through reporting, analyzing, estimating, and auditing.
• Interface with members of Finance, Program Management, Contracts, Pricing, Procurement, and Accounts Receivable
Department.
• Prepares written and verbal reports to program team and management regarding program performance. May provide direction
and guidance to lower level personnel.
Project Asset Management

3. • Approving and checking Secure IDs(RSA) and CSC Swipe Card Request Form for Onsite Employees.
• Inventory Mgt for VPN tokens – issue, activation and deactivation of Tokens.
• Keep the update on Laptops and blackberry issued to Account.
• Take Care of seating Capacity for the account
Project Resource Management
• Allocation of resources to projects in internal tools and project
• Making of Work Migration sheet for Resource Management Team and GRM maintain for Project Id and resource allocation.
• Maintain Masters sheet contains Exit and Roll off
• Regular follow up with Staffing to close Open needs on account, get people nominated and staffed
Project Training Responsibilities
• Coordinate with team Manager to prepare TNI(Training Need Identification) and Schedule Training Programs as per the TNI
• Liaison with vendors / external / internal trainers to conduct Training Programs
• Coordinate with CSC support functions for preparing PO/PR as well as admin team for logistics of Training
• Prepare various reports related to training and development
• Modifying (HTML coding) the A-Z pages on the based of client request.
Wipro InfoTech (Division of Wipro Ltd), Gurgoan Jan. 2006– July 2006
(Strategic MIS Executive)
• To maintain the data base of customer for call back.
• Fix the annually target and achievement with help for previous year data with higher management
• Automation of parent and child accounts for sales incentive program and testing
• Generating performance metrics for over strategic account manager all over India
• Stack Ranking for vertical head to check their respective account manger Performance
• Retrieving the report from sap for operation and sales dept.
Hewlett Packard India Sales Pvt. Ltd, Gurgoan Mar. 2004 - Dec.2005
(Process and MIS coordinator)
SRFR Process
• To Check and approve the warranty of the entire consumer product (Printer) of Hp and achieve the TAT.
• Follow up and Set up of SRFR Warranty verification process.
• Coordination with Hp Distributor and partner in logging the call and solving their issues regarding the process
Multivendor (EDC) process
• Make MIS Reports for EDC support customer to judge their performance
• Billing reports of EDC support services and co coordinate with Account Department.
• Assets management for billing and audit purpose.
• Maintains and enhancement in Multivendor tool.
QRCD Process
• Selling QRCD (Quick Restore CD) to generate the revenue.
• Co ordination with GSO dept for update of QRCD stock
• Collected DDs from customer forwards to Account Department
Partner Performance Metrics
• Generating performance BFT/Metrics/Score card for over 100 partners all over India.
• Calculate the Incentives for the over 100 partners all over India
• Analyzing partner performance & highlighting issue areas to the management

4. • Managing Partner queries, Tracking & analyzing reversals, if any, and updating the management on the same
• Overtime report for engineers, for the computation of their incentives
• To Maintain the data base of customer for call back
• Generating and analyzing customer reports(based on the SLA, Agreement and Penalty) for the clients
BSES (Reliance Energy Ltd), Delhi) Mar2003- Feb2004
(Technical support and process executive)
• To handle the customer complaints, escalations and customer grievances regarding electricity bill.
• To punch that data in software provided by BSES and create MIS reports for Higher Management
• To look after the whole process of installation of new connection and meter complaint
• Calculate the incentives for Field engineers and making the score card for their performance
Friday Corporation ltd, Delhi Feb 2002- Feb 2003
(Catalogue executive)
• To classify the news in different sections like organization, metafile, industry, product, event and subjects (political, business,
sport, science, information and technology etc).
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