9. ومواصفات شروط كراسةطلبتقديممشروع عروضتطويرونيةاإللكتر البوابةالخارجية>للجهة<9
1.العمل نطاق
الى القسم هذا يهدفالمشرروع هرذا فري المطلوب العمل نطاق توضيح،وموسرع مفصرل بشركليرتم حيرث
ا عرضو ،بها القيام سيتم التي ألنشطة،المشروع وإدارة التدريب متطلباتوالمشروع حياة دورة مراحل
المطلوبة.
1.3.المشروع عمل نطاق
إلى المشروع عمل نطاق يرتكزو وتحديد دراسةمتطلبات وتصميم تحليل><الجهةااللكترونية للبوابة
و الداخلية الحاسوبية التطبيقات مع ومتكاملة آلية أنظمة في وتنفيذهاالتكامللدى األخرى األنظمة مع
:التالية العناصر ويتضمن ،العالقة ذات الحكومية الجهات
4.1.1. PortalRequirements االلكترونية البوابة متطلبات
<<This section is intended to outline the requirements relating to the e-Government web portal.
Bidding ministries/agencies can choose to use the information below “as-is”, or alternatively, they can
choose to elaborate more on some of the points listed below.>>
Ministry/Agency Name requires that the web portal is industrial strength software
technology product and platform providing for scalable and extensible architecture
for the Ministry/Agency Name web portal and supporting key technical and functional
requirements.
4.1.1.1. Portal Look & Feel
The web portal main theme, look, and feel must be presented in a formal manner
and should reflect the Corporate identity of Ministry/Agency Name and based on
Ministry/Agency Name mission and the culture within KSA. The Portal main theme,
look, and feel should also offer personalization themes and designs in Arabic and
English Considering the different categories of users. Bidders have to take into
account the loading time of the portal pages when designing the look and feel.
Req. 1. The web portal main theme, look, and feel must be presented in
a formal manner and should reflect the Corporate identity of
Ministry/Agency Name.
Req. 2. The web portal is required to offer personalization themes and
designs in Arabic and English for various users.
10. ومواصفات شروط كراسةطلبتقديممشروع عروضتطويرونيةاإللكتر البوابةالخارجية>للجهة<10
Req. 3. Bidders are required to provide in their proposals three sample
prototype designs for the Ministry/Agency Name web portal
home page in Arabic and English.
Req. 4. Bidders are required to apply user centered design concept in
their work to prepare the design prototypes
Req. 5. Bidders are required to do users research and usability testing
for the new designs prototypes and provide the ministry/agency
name with periodically reports about this activities and report
for the outcomes.
If the ministry/agency name have a running web portal the usability
testing will include A/B testing which compare the current web
portal design with the new designs prototypes from the .usability
prospective
4.1.1.2. Content Management System
The web portal content should be created, reviewed, published, and managed by
web Content Management System (CMS) using well-defined content authoring and
publication process. CMS should provide multiple authorization levels and different
views for Ministry/Agency Name users, involved in editing, reviewing and publishing
content. CMS should ensure that all content updates and changes be reflected over
the various delivery channels with a well-defined process. In addition, it is required to
provide a web-enabled mechanism of communication between the different groups
within Ministry/Agency Name with the capability to log all communication and
updates in a secure and reliable manner.
Info. 1. Bidders are required to explain capabilities of CMS in
details and present a well-defined process for creating, updating,
testing, and publishing the web portal content.
Req. 6. The web portal content should be created, reviewed, published,
and managed by web Content Management System (CMS) using
well-defined content authoring and publication process.
Req. 7. CMS should provide multiple authorization levels and different
views for Ministry/Agency Name users, involved in editing,
reviewing and publishing content.
11. ومواصفات شروط كراسةطلبتقديممشروع عروضتطويرونيةاإللكتر البوابةالخارجية>للجهة<11
Req. 8. The work flow of the content management system will be east
to manage by the system administrator
Req. 9. Content management system user interface need to be well
designed considering users’ needs and usability requirements ,
three design prototypes need to be provided to the
ministry/agency name
Req. 10. Bidders are required to do users research and usability testing
for the CMS designs prototypes and provide the
ministry/agency name with periodically reports about this
activities and report for the outcomes
Req. 11. If the ministry/agency name have a running CMS a usability
testing will include A/B testing which compare the current
CMS design with the new designs prototypes from the
.usability prospective
4.1.1.3. Web Portal languages
The web portal content should be provided English and Arabic across different
channels. In addition, the web portal platform, functionalities, applications, e-
services, and components should natively support Arabic and English ensuring
flexibility to use either language effectively.
Bidders are required to illustrate how the web portal platform provides native
support for the Arabic and English Languages.
Req. 12. The web portal content should be provided Arabic and English.
Info. 2. Bidders are required to illustrate how the web portal platform
provides native support for the Arabic and English Languages.
4.1.1.4. Web portal Information, Content, & Views
The web portal should enable users to access published information and content
with different views according
Req. 13. The web portal should enable users to access published
information ,content and services with different views.
12. ومواصفات شروط كراسةطلبتقديممشروع عروضتطويرونيةاإللكتر البوابةالخارجية>للجهة<12
Req. 14. The web portal should provide Wireframing or Mockups
Req. 15. The web portal should provide with services catalog including -
and not limited to - the ministry/agency name services provided to
the categories of the target audiences , describing each service and
its procedures , and what are the channels for providing the service ,
the information of the service will include the period of time that the
ministry/agency name is committed to make it achieved , also
contact information for the service responsible department need to
be published
Req. 16. The web portal should provide the users with different
navigation options to be able to access the information ,
content and services in multiple ways
4.1.1.5. Migration of Existing Agency Name web site content
The bidders are required to migrate ,validate and publish the existing
Ministry/Agency Name web site content to the new web portal. The existing content
will be reviewed by Ministry/Agency Name and new content will be developed where
needed by Ministry/Agency Name in the Arabic and English languages. Bidders are
required to review, analyze, and provide feedback for the suitability of existing and
new content and publish it on the web portal.
Info. 3. Bidders are required to discuss their approach of
analyzing and providing feedback on content created by
Ministry/Agency Name for the purpose of its publication.
Req. 17. The bidders are required to migrate ,validate and publish the
existing web site content to the new web portal.
Req. 18. Bidders are required to review, analyze, and provide feedback
for the suitability of existing and new content and publish it on
the web portal.
4.1.1.6. Portal Browser Support
The web portal must be with responsive design to support any screen resolution
efficiently and most common Internet browsers (e.g., Internet Explorer, Netscape,
Mozilla Firefox etc.). This support should cover web content, content management
system, and all other applications and e-services in Arabic and English. Bidders
should provide all graphics and images in the web portal and be able to transfer
ownership / rights of such images and graphics to Ministry/Agency Name.
13. ومواصفات شروط كراسةطلبتقديممشروع عروضتطويرونيةاإللكتر البوابةالخارجية>للجهة<13
Req. 19. The web portal must Be with responsive design to support any
screen resolution efficiently and must have the cross browsing
feature and compatible with all browsers
4.1.1.7. Web Portal User Registration
web portal should support National single sign on which means the user will use one
log in for the national web portal Saudi.gov.sa and all other government web
portals
Req. 20. web portal should support National single sign on which means
the user will use one log in for the national web portal
Saudi.gov.sa and all other government web portals.
Info. If the project about designing and development internal portal for the
ministry/agency name the portal should take the users from the
active directory and each user will have the same log in information
on the new portal as the one that s/he using for the computer system
4.1.1.8. Authentication, Authorization, & Single Sign On
The web portal should provide authentication, authorization and single-sign
functionality with single username / password allowing various registered users
groups to access authorized information and services / applications. The web portal
should provide this capability via LDAP directory services that hold and manage
users authentication (login), authorization to access content and services /
application based on users profiles, roles, and access control. The web portal
should enable single sign-on across applications providing controlled access to
services according to their profiles and roles.
The web portal should also support integration with Yesser’s Government Service
Bus (GSB) federated identity management for authentication, authorization, and
single sign-on
Req. 21. The web portal should provide authentication, authorization and
single-sign functionality with single username / password
allowing various registered users groups to access authorized
information and services / applications.
Req. 22. The web portal should provide this capability via LDAP
directory services.
Req. 23. The web portal should support integration with Yesser’s
Government Service Bus (GSB) federated identity management
for authentication, authorization, and single sign-on.
14. ومواصفات شروط كراسةطلبتقديممشروع عروضتطويرونيةاإللكتر البوابةالخارجية>للجهة<14
Info. 4. Bidders are required to explain the mechanism of
authentication, authorization, and single sign-on according to various
users’ groups’ profiles and roles.
4.1.1.9. Personalization
The web portal should support personalization to select and customize the way
information is displayed when they login. The web portal should allow users to select
the layout of web portal components (e.g. “drag and drop”, “re-arrange” and “add and
remove”). Personalization should be provided to registered users who are registered
and have web portal accounts. Registered users would be able to customize the look
and feel of the web portal to match their preference and retain the customization
once the user has logged out and logged in again. Users that are unregistered would
only be able to customize the look and feel of their view of the web portal for that
session only.
Bidders are required to develop the personalization features of the web portal
including a set of templates that can be deployed in personalized pages. The
templates should be based on a study of the possible scenarios that various users
may follow to personalize their pages and should include the various selections that
can be included in personalized pages.
Req. 24. After login the web portal must show the user most used
services by him/her based on his/her usage history
Req. 25. The web portal should support personalization to select and
customize the way information is displayed when they login.
Req. 26. The web portal should allow users to select the layout of web
portal components (e.g. “drag and drop”, “re-arrange” and “add
and remove”).
Req. 27. Registered users would be able to customize the look and feel
of the web portal to match their preference and retain the
customization once the user has logged out and logged in
again.
Req. 28. Users that are unregistered would only be able to customize the
look and feel of their view of the web portal for that session
only.
Req. 29. Bidders are required to develop the personalization features of
the web portal including a set of templates that can be deployed
in personalized pages.
15. ومواصفات شروط كراسةطلبتقديممشروع عروضتطويرونيةاإللكتر البوابةالخارجية>للجهة<15
Info. 5. Bidders are required to illustrate the personalization steps that a
user would go through for the first login based on his / her user group
profile.
4.1.1.10. Delivery Channels
The web portal platform should support delivery of information and e-services across
multiple channels via the Web, SMS, and IVR ,mobile Apps and National call center
(AMER). The web portal should support different navigation structures for the
different delivery mechanisms as appropriate ensuring ease of navigation for each
delivery channel. The web portal should ensure any content updates and services
be reflected on all the various delivery channels. The web portal should be able to
log all communications across different channels including Web browsers, SMS, and
IVR.
Web Channel: The web portal should allow various users groups to access
web portal content and all of its applications and e-services using different
web browsers via HTTP and HTTPS protocols .
Req. 30. The web portal platform should support delivery of information
and e-services across multiple channels via the Web, SMS, and
IVR ,mobile Apps and National call center (AMER).
Req. 31. The web portal should be able to log all communications across
different channels including Web browsers, SMS, and IVR
mobile Apps and National call center (Amer) .
4.1.1.11. Portal Applications
The web portal should deliver number of applications to provide rich environment
and experience. The following are the required applications:
Search Engine: The web portal should provide users with basic and
advanced search capabilities to help users to find specific information. Users
should be able to conduct full text search on web portal content in Arabic and
English. The search engine will enable users to search for any word or phrase
as part of the content in the site. Additional features should include: scoring
search results through relevance, popularity, and/or summaries. Users should
also be able to retrieve content based on the relevance to their search result.
The search capabilities should be able to deal with all aspects of Arabic
languages such different diacritics, “alf”, “hamza”, word root search and
potential similar forms of a searched word. The search should enable search
across multiple web sites, databases, and document libraries as required.
Web-Survey & Polling: The web portal should provide polling and survey
functionality that users can dynamically configure for different surveys. The
16. ومواصفات شروط كراسةطلبتقديممشروع عروضتطويرونيةاإللكتر البوابةالخارجية>للجهة<16
survey and polling functionality should have features to control the repeated
submissions by a single user. It should provide facilities to conduct
polls/surveys with or without user identification. The survey and polling
functionality should also enable the administration users to perform real-time
analysis and presentation of the data obtained from the participating users.
News: The web portal should provide news application for categorized and
searchable news such as new services, etc. The news shall be searchable by
category or by free text. The homepage as well as internal pages will
automatically display news relevant to the sections.
Document library: The web portal should provide categorized repository of
documents. The documents shall be searchable by category or by free text.
FAQ: The web portal should provide FAQ for categorized and searchable
FAQ such as services. The information provided shall be searchable by
category or by free text. FAQ database should be developed.
Notification Services: The web portal should provide a way by which users
would be able to subscribe or register interest in services, news, etc. in order
to be notified using email messages. The web portal should also support
Yesser’s Government Service Bus (GSB) notification service as discussed in
Section 3.5.
Ministry/Agency Name Offices Location: The web portal should provide a
dynamic list of Ministry/Agency Name offices and their related location and
contact information.
Feedback: The web portal should provide general and categorized feedback
capabilities for users.
Req. 32. The web portal should provide users with basic and advanced
search capabilities to help users to find specific information.
Req. 33. The web portal should provide polling and survey functionality
that users can dynamically configure for different surveys.
Req. 34. The web portal should provide news application for categorized
and searchable news such as new services, etc.
Req. 35. The web portal should provide categorized repository of
documents. The documents shall be searchable by category or
by free text.
Req. 36. The web portal should provide FAQ for categorized and
searchable FAQ such as services.
17. ومواصفات شروط كراسةطلبتقديممشروع عروضتطويرونيةاإللكتر البوابةالخارجية>للجهة<17
Req. 37. The web portal should provide a way by which users would be
able to subscribe or register interest in services, news, etc. in
order to be notified using SMS or email messages.
Req. 38. The web portal should provide general and categorized
feedback capabilities for users:
Event calendar
Add : E-Participation plat form to gather public opinion on
certain subject analyze feedbacks , make it usable in the
decision making process , and publish the results.
Live web analytics
Open data
Help
4.1.1.12. Portal Statistics & Reporting
The web portal should provide capability that monitors and captures data logs from
portal to perform needed analysis, statistics, and reporting on portal users access.
Info. 6. Bidders are required to illustrate how the web portal
statistics and reporting will support required analysis.
2.1.4.عامة متطلبات
" من المعتمدة المقاييس و المواصفات و المعايير تطبق ان يجبوزارةتقنية و االتصاالت
لجائزة "المعلومات"الرقمي "التميزالمقترح اإللكترونية البوابة على حكومي موقع ألفضل
ب تطويرها><الجهة.
معايير مع اإللكترونية البوابة تتوافق أن يجب)W3C(
الح المواقع محتويات و المقدمة الخدمات جميع الجديد الموقع يتضمن ان يجباالتابعة لية
للـ><الجهة(www.xyz.gov.sa)بشكلفئاتهم حسب المستخدمين احتياجات مع يتناسب
المستخدم تجربة مستوى ورفع االستخدام سهولة يحقق بما(User experience)
يجبالمشهورة البحث محركات على الموقع تسجيلوتكون ألن الالزمة اإلجراءات تطبيق
احدى عن البحث اجراء عند ظهورا روابط العشر أول من اإللكترونية البوابةذا الكلماتت
الجهة باسم العالقة(tags)الكلمات أوو الجهة بخدمات العالقة ذاتذل يثبت ما تقديم