22. Good mediators
Knowledge
AttitudeSkill
• Complete information on all sides
• Complete understanding of the
process
• Good Situation
Monitoring Skills
• Good communication
skills
• Conflict management/
resolution skills
• Empathy
• Impartiality
• Confidence
• Patience
23. Reframing
• Means considering an issue
from many different aspects
Two types of
reframing
Context
Reframing
Content
Reframing
29. Good mediators
Knowledge
AttitudesSkills
• Complete information on all sides
• Complete understanding of the
process
• Good Situation
Monitoring Skills
• Good communication
skills
• Conflict management/
resolution skills
• Empathy
• Impartiality
• Confidence
• Patience