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ZOOM International designs solutions that respond to the need for interaction recording and continuous improvement of business quality and performance in contact centres and back office. ZOOM improves company-client relationships by providing an array of WFO solutions involving quality management, speech analytics, and workforce management. Since 2012, Gartner Inc. has positioned ZOOM as an insightful emerging WFO vendor in the Gartner Magic Quadrant. ZOOM is a privately owned company operating for the last 15 years. More than 1,400 organizations of various sizes and industries from 92 countries rely on ZOOM Quality Management Suite solutions.