Retail Case Study - Reduce order processing time with Oracle Fusion Middleware

1. Reduce order processing time with
Oracle Fusion Middleware

2. Leading high street retailer reduces order processing time
with implementation of custom Order Management Portal
31-12-2015 www.zensar.com | © Zensar Technologies 2015 2
> 20%
Reduction in
order processing
time
> 15%
Increase in
productivity
Key Benefits
A UK based high street retailer that is largely into home furnishings, furniture and women’s fashion., best known for their made-
to-order and made-to-measure products where each product is made as per the specifications of the customer and customised
to their needs.
Highlights:
 Ability to manage all customer orders in a single UI (Portal), without having to access any other application
 End to end business process management for key Order and Supply Chain processes
 Implementation of case management and task management using BPM and Portal for taking the actions against orders
 All functions required by the contact centre are available on the portal
 B2B Integrations, Book / adjust deliveries, Modify customer information, Customer complaints and Refunds Collections
features
Implementation of Custom Portal with Integration across Modules:
 WebCenter Portal &ADF for user interface and SOA for integrations;
Business Benefits:
 Increased productivity by 15%
 Reduced order processing time by 20%
 20% increase in Transaction accuracy
 Real time consistent information

3. Visit us at http://www.zensar.com