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Gauging the Maturity of your AP
Department: The Linchpin to AP
Process Improvement
Gauging the Maturity of your AP
Department
The Linchpin to AP Process Improvement
Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
Today’s Presenter
Richard Waugh
VP Corporate Development, Zycus Inc.
As Vice President for Corporate Development, Richard leads strategic
initiatives in the areas of new product introduction, market development,
thought leadership, analyst relations, and strategic partner development
programs.
Richard has an extensive background in B2B E-Commerce. He helped
launch GE's Trading Process Network (TPN), the first on-line Marketplace
for Sourcing and Procurement. He was also Co-Founder of B2eMarkets, one
of the first SaaS (Software as a Service) Sourcing Suite providers and later
covered the Supply Management market as an Industry Analyst for the
Aberdeen Group .
Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
Agenda
 Your AP Department’s Level of Automation
• AP Department And AP Professional’s Position in AP Evolution Curve
 Top AP Challenges faced
 Top AP Goals
 Capabilities AP Needs to Achieve “Next Level”
 E-Invoicing Maturity Models – Stages and Parameters
 E-Invoicing Maturity Benchmarks – Top Performer Metrics
 Case Study - Private Insurer’s Journey According to E-invoicing
Maturity Model – From Nascent to Best-in-Class
Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
Your AP Department’s Level of Automation
High
23%
Medium
48%
Low
29%
Source: Institute of Finance & Management
Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
AP Department And AP Professionals Position in AP Evolution Curve
Corporate Transaction Processor in
the “Back Office”
AP Clerk to “Cost Impactor”
AP Professional and
Analyst
Why: Manual Processes Driven by
Disconnected Systems
Why: Focus on Cost Savings, AP/P2P
Automation, and P-Card Rebates
Why: Automated
Processes, the
Accuracy of Data,
and Shorter Financial
Closing Times Allow
a Renewed Focus on
Analytics
The Evolution of the
AP Professional
AP Evolution Curve
Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
Top AP Challenges
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Days Payable Outstanding
Spend analysis
Payables visibility
Cash management
Tax/regulatory issues
Internal/external communications
Reducing costs
Reducing paper
On-time payments
Improving processes
Source: IOFM Key Performance Indicators Study
Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
Goals and Objectives AP Wants To Achieve
Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
Capabilities AP Teams Need to boost themselves to the “Next Level”
E-INVOICING MATURITY MODELS
Stages and Parameters
Access an on-demand webinar
on this topic here: https://zyc.us/2rkrdwv
Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
E-Invoicing Maturity Models – Parameters and Stages
Nascent Evolving Mainstream Best in class
Current State of AP
processes
100% manual
Current organizational
dynamics or structure
Invoice collection and indexing outsourced to an external party
Objectives of this stage The prime goal of the stage is to keep the payables moving and
not strategy focused
Technology Environment
or Level of current
automation
The technology landscape in this stage is minimal and restricted
to the use of ERP with scanning systems in place
Metrics Tracking Metrics pertaining to both operational and strategic efficiency are
not recorded or tracked
Discounting Capture and
Payment
Lack of spend visibility leads to neither discount capture nor
payment tracking
Supplier Relationship Poor, due to insufficiencies in the system
Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
E-Invoicing Maturity Models – Parameters and Stages
Nascent
Evolving Mainstream Best in class
Current State of AP
processes
80% manual
Current organizational
dynamics or structure
Dependency on PDF format invoice, organization partners
with OCR technology vendor
Objectives of this stage Increasing invoice data accuracy by capture
Technology Environment
or Level of current
automation
OCR system integrated with the ERP
Metrics Tracking Metrics pertaining to data capture efficiency and accuracy may
be tracked
Discounting Capture and
Payment
Little or no focus to transforming the system to a financial gain
capturing ecosystem
Supplier Relationship Not much improved, interpersonal driven
Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
E-Invoicing Maturity Models – Parameters and Stages
Nascent Evolving
Mainstream Best in class
Current State of AP
processes
50% manual
Current organizational
dynamics or structure
To increase overall operational efficiency and more importance
to supplier enablement
Objectives of this stage To save invoice processing cost and shorten payment cycle by
setting up automated invoice approval workflows
Technology Environment
or Level of current
automation
OCR system integrated with an ERP along with workflow systems
and invoice matching systems
Metrics Tracking Metrics are focussed on both operational and strategic aspects
Discounting Capture and
Payment
Shortened payment cycles with more savings due to better
process efficiencies
Supplier Relationship Supplier relationship at this level has evolved to be more
strategic
Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
E-Invoicing Maturity Models – Parameters and Stages
Nascent Evolving Mainstream
Best in class
Current State of AP
processes
Touchless processing
Current organizational
dynamics or structure
The organizational dynamics have transformed from
fragmented to more strategic and integrated
Objectives of this stage To derive maximum strategic value from procurement to pay
(P2P) processes in the form of financial savings
Technology Environment
or Level of current
automation
Integrated ecosystem of intercommunicating modules
including contract management system, procurement systems,
E-invoicing software and ERP system
Metrics Tracking Metrics around the amount of savings, discounted invoice,
contract terms savings captured are actively tracked
Discounting Capture and
Payment
Discount capture efficiency both at invoice and contract level
increases
Supplier Relationship Supplier relationship is leveraged maximum at this stage
E-INVOICING MATURITY BENCHMARKS
Distinguishing Top Performers from the Overall Peer Group
Access an on-demand webinar
on this topic here: https://zyc.us/2rkrdwv
Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
Top Performers Leveraging Digital Invoicing/Payment Process
Source: Hackett Group P2P Performance Study 2017
Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
AP Automation Starts with Digital Image, Extends to Approvals
Source: Hackett Group P2P Performance Study 2017
Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
Top Performers Utilizing Advanced Connectivity
Source: Hackett Group P2P Performance Study 2017
Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
Top Performers Process Invoices 33-40% Faster
Source: Hackett Group P2P Performance Study 2017
Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
Top Performers: Nearly 1.5X Productivity and >50% Lower Cost
Source: Hackett Group P2P Performance Study 2017
Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
Best Practice: Align Pay Process to Balance Efficiency, Control
Source: Hackett Group P2P Performance Study 2017
Source: Hackett Group P2P Performance Study 2017
Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
AP Automation Boosts 1st Pass Matches, Lowers Discrepancies
Source: Hackett Group P2P Performance Study 2017
Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
Top Performers Using Self-Service Portals to Resolve Inquiries
Source: Hackett Group P2P Performance Study 2017
CASE STUDY
Private Insurer’s Journey According to E-invoicing Maturity Model – From Nascent to Best-in-Class
Access an on-demand webinar
on this topic here: https://zyc.us/2rkrdwv
Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
Challenges/Need faced by AP
 SAP (ERP) used for invoice workflow
processing and payments, however has a lot
of limitations
 AP team had to do extensive manual work to
send, receive, archive invoices and managing
approval processes
 No single source of truth for invoice and
supplier data
 Ad-hoc supplier on-boarding process and
incomplete supplier details posing serious
supplier risk
Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
Solution
 Flexibility in managing workflows due to
configurable and recurring workflows
 Intelligent cloud OCR to receive invoice data
from any source. Robust matching and
efficient exception handling with strong
global compliance capabilities.
 Real time data capture and updation
 Increased savings due to Dynamic
Discounting
 Supplier on-boarding and enablement
through the Supplier Portal
Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay
Results
ResultsCrosses 80%
supplier
adoption in
less than a
year!
Need more insights?
Access an on-demand webinar
on this topic here: https://zyc.us/2rkrdwv
Follow us on social media for more updates!
Twitter | LinkedIn | Google+ | Xing
+1 866 563 9219
info@zycus.com
www.zycus.com
Thank You

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Gauging the Maturity of your AP Department

  • 1. Access an on-demand webinar on this topic here: https://zyc.us/2rkrdwv Gauging the Maturity of your AP Department: The Linchpin to AP Process Improvement
  • 2. Gauging the Maturity of your AP Department The Linchpin to AP Process Improvement
  • 3. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay Today’s Presenter Richard Waugh VP Corporate Development, Zycus Inc. As Vice President for Corporate Development, Richard leads strategic initiatives in the areas of new product introduction, market development, thought leadership, analyst relations, and strategic partner development programs. Richard has an extensive background in B2B E-Commerce. He helped launch GE's Trading Process Network (TPN), the first on-line Marketplace for Sourcing and Procurement. He was also Co-Founder of B2eMarkets, one of the first SaaS (Software as a Service) Sourcing Suite providers and later covered the Supply Management market as an Industry Analyst for the Aberdeen Group .
  • 4. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay Agenda  Your AP Department’s Level of Automation • AP Department And AP Professional’s Position in AP Evolution Curve  Top AP Challenges faced  Top AP Goals  Capabilities AP Needs to Achieve “Next Level”  E-Invoicing Maturity Models – Stages and Parameters  E-Invoicing Maturity Benchmarks – Top Performer Metrics  Case Study - Private Insurer’s Journey According to E-invoicing Maturity Model – From Nascent to Best-in-Class
  • 5. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay Your AP Department’s Level of Automation High 23% Medium 48% Low 29% Source: Institute of Finance & Management
  • 6. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay AP Department And AP Professionals Position in AP Evolution Curve Corporate Transaction Processor in the “Back Office” AP Clerk to “Cost Impactor” AP Professional and Analyst Why: Manual Processes Driven by Disconnected Systems Why: Focus on Cost Savings, AP/P2P Automation, and P-Card Rebates Why: Automated Processes, the Accuracy of Data, and Shorter Financial Closing Times Allow a Renewed Focus on Analytics The Evolution of the AP Professional AP Evolution Curve
  • 7. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay Top AP Challenges 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Days Payable Outstanding Spend analysis Payables visibility Cash management Tax/regulatory issues Internal/external communications Reducing costs Reducing paper On-time payments Improving processes Source: IOFM Key Performance Indicators Study
  • 8. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay Goals and Objectives AP Wants To Achieve
  • 9. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay Capabilities AP Teams Need to boost themselves to the “Next Level”
  • 10. E-INVOICING MATURITY MODELS Stages and Parameters Access an on-demand webinar on this topic here: https://zyc.us/2rkrdwv
  • 11. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay E-Invoicing Maturity Models – Parameters and Stages Nascent Evolving Mainstream Best in class Current State of AP processes 100% manual Current organizational dynamics or structure Invoice collection and indexing outsourced to an external party Objectives of this stage The prime goal of the stage is to keep the payables moving and not strategy focused Technology Environment or Level of current automation The technology landscape in this stage is minimal and restricted to the use of ERP with scanning systems in place Metrics Tracking Metrics pertaining to both operational and strategic efficiency are not recorded or tracked Discounting Capture and Payment Lack of spend visibility leads to neither discount capture nor payment tracking Supplier Relationship Poor, due to insufficiencies in the system
  • 12. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay E-Invoicing Maturity Models – Parameters and Stages Nascent Evolving Mainstream Best in class Current State of AP processes 80% manual Current organizational dynamics or structure Dependency on PDF format invoice, organization partners with OCR technology vendor Objectives of this stage Increasing invoice data accuracy by capture Technology Environment or Level of current automation OCR system integrated with the ERP Metrics Tracking Metrics pertaining to data capture efficiency and accuracy may be tracked Discounting Capture and Payment Little or no focus to transforming the system to a financial gain capturing ecosystem Supplier Relationship Not much improved, interpersonal driven
  • 13. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay E-Invoicing Maturity Models – Parameters and Stages Nascent Evolving Mainstream Best in class Current State of AP processes 50% manual Current organizational dynamics or structure To increase overall operational efficiency and more importance to supplier enablement Objectives of this stage To save invoice processing cost and shorten payment cycle by setting up automated invoice approval workflows Technology Environment or Level of current automation OCR system integrated with an ERP along with workflow systems and invoice matching systems Metrics Tracking Metrics are focussed on both operational and strategic aspects Discounting Capture and Payment Shortened payment cycles with more savings due to better process efficiencies Supplier Relationship Supplier relationship at this level has evolved to be more strategic
  • 14. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay E-Invoicing Maturity Models – Parameters and Stages Nascent Evolving Mainstream Best in class Current State of AP processes Touchless processing Current organizational dynamics or structure The organizational dynamics have transformed from fragmented to more strategic and integrated Objectives of this stage To derive maximum strategic value from procurement to pay (P2P) processes in the form of financial savings Technology Environment or Level of current automation Integrated ecosystem of intercommunicating modules including contract management system, procurement systems, E-invoicing software and ERP system Metrics Tracking Metrics around the amount of savings, discounted invoice, contract terms savings captured are actively tracked Discounting Capture and Payment Discount capture efficiency both at invoice and contract level increases Supplier Relationship Supplier relationship is leveraged maximum at this stage
  • 15. E-INVOICING MATURITY BENCHMARKS Distinguishing Top Performers from the Overall Peer Group Access an on-demand webinar on this topic here: https://zyc.us/2rkrdwv
  • 16. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay Top Performers Leveraging Digital Invoicing/Payment Process Source: Hackett Group P2P Performance Study 2017
  • 17. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay AP Automation Starts with Digital Image, Extends to Approvals Source: Hackett Group P2P Performance Study 2017
  • 18. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay Top Performers Utilizing Advanced Connectivity Source: Hackett Group P2P Performance Study 2017
  • 19. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay Top Performers Process Invoices 33-40% Faster Source: Hackett Group P2P Performance Study 2017
  • 20. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay Top Performers: Nearly 1.5X Productivity and >50% Lower Cost Source: Hackett Group P2P Performance Study 2017
  • 21. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay Best Practice: Align Pay Process to Balance Efficiency, Control Source: Hackett Group P2P Performance Study 2017 Source: Hackett Group P2P Performance Study 2017
  • 22. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay AP Automation Boosts 1st Pass Matches, Lowers Discrepancies Source: Hackett Group P2P Performance Study 2017
  • 23. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay Top Performers Using Self-Service Portals to Resolve Inquiries Source: Hackett Group P2P Performance Study 2017
  • 24. CASE STUDY Private Insurer’s Journey According to E-invoicing Maturity Model – From Nascent to Best-in-Class Access an on-demand webinar on this topic here: https://zyc.us/2rkrdwv
  • 25. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay Challenges/Need faced by AP  SAP (ERP) used for invoice workflow processing and payments, however has a lot of limitations  AP team had to do extensive manual work to send, receive, archive invoices and managing approval processes  No single source of truth for invoice and supplier data  Ad-hoc supplier on-boarding process and incomplete supplier details posing serious supplier risk
  • 26. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay Solution  Flexibility in managing workflows due to configurable and recurring workflows  Intelligent cloud OCR to receive invoice data from any source. Robust matching and efficient exception handling with strong global compliance capabilities.  Real time data capture and updation  Increased savings due to Dynamic Discounting  Supplier on-boarding and enablement through the Supplier Portal
  • 27. Source to Pay Suite: Spend Analysis | eSourcing | Contract Management | Supplier Management | Savings Management | Project Management | Request Management | Procure-to-Pay Results ResultsCrosses 80% supplier adoption in less than a year!
  • 28. Need more insights? Access an on-demand webinar on this topic here: https://zyc.us/2rkrdwv Follow us on social media for more updates! Twitter | LinkedIn | Google+ | Xing
  • 29. +1 866 563 9219 info@zycus.com www.zycus.com Thank You