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How to make the
intranet rock?
Rebecca Jackson
@_rebeccajackson
Intranets2014
PechaKucha
With a rock solid foundation
of user experience design
Why? You can deliver an
intranet they will love…
… and achieve
organisational goals
How? Do it yourself
1 Understand your users
Interview
Contextual enquiry
Personas
2 Know your content
Content audit
Information architecture
Card sorting and tree
testing
3 Mock it up
Wireframes
4 Work WITH the business
Collaborative design
User testing
Senior Manager Support
1 Understand your users
2 Know your content
4 Work WITH the business
3 Mock it up
Image references
1. Slate Texture3, quiksilver_ice (more out than in!) CC BY 2.0
https://flic.kr/p/6htFG3
2. Parthenon, Santi CC BY-NC-ND 2.0 https://flic.kr/p/7XVnAB
3. all the world loves a lover, emdot CC BY-NC-ND 2.0 https://flic.kr/p/eqEgx
4. Men mountain, Doug Wheller CC BY-NC-SA 2.0 https://flic.kr/p/7iFC5F
5. Achieving balance, James Jordan CC BY-ND 2.0 Flickr https://flic.kr/p/5B52LA
6. The Thinker vs. The Zaider, Veronica Aguilar CC BY-NC-ND 2.0
https://flic.kr/p/53CKEn
7. Kiss the Blarney Stone, Brian Rosner CC BY 2.0 https://flic.kr/p/5vZe
8. Observer, Mohammed Nairooz CC BY-NC 2.0 https://flic.kr/p/7AMamn
9. Easter Island Ahu Tongariki, Nicolas de Camaret CC BY 2.0
https://flic.kr/p/9QUWeq
10. Danville IL - Former Carnegie Public Library, 307 N. Vermilion St. (2 of 3),
Randy von Liski CC BY-NC-ND 2.0 https://flic.kr/p/9opCDG
11. Mineraliensammlung im Naturhistorischen Museum Wien, Mineraliensammlung im
Naturhistorischen Museum Wien CC BY 2.0 https://flic.kr/p/7SFxQd
12. Jar of Stones, Photography MC CC BY-NC-SA 2.0 https://flic.kr/p/5972FG
13. Rosetta Stone, Okko Pyykkö CC BY 2.0 https://flic.kr/p/5Qtht4
14. Rock Sculpture, Russell McNeil CC BY-NC-SA 2.0 https://flic.kr/p/khpKfP
15. Scaffolding, Sascha Pohflepp CC BY-ND 2.0 https://flic.kr/p/2Ax8i
16. Romancing The Stone, Howard Ignatius CC BY-NC-ND 2.0 https://flic.kr/p/dY2PzH
17. Girls exploring rock pools - Cameron Bay, State Library of Victoria CC BY-NC
2.0 https://flic.kr/p/dHmyLJ
18. Dropped the Ball, Brandon Doran CC BY-NC-ND 2.0 https://flic.kr/p/8YNQns
19. Construcción del Memorial Nacional Monte Rushmore, Recuerdos de Pandora, CC BY-
SA 2.0 https://flic.kr/p/b2wd2e
20. Black Wall, Darkroom Daze CC BY-NC-SA 2.0 https://flic.kr/p/eF7Lhz

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How to make the intranet rock (with user experience design)

  • 1. How to make the intranet rock? Rebecca Jackson @_rebeccajackson Intranets2014 PechaKucha
  • 2. With a rock solid foundation of user experience design
  • 3. Why? You can deliver an intranet they will love…
  • 5. How? Do it yourself
  • 10. 2 Know your content
  • 13. Card sorting and tree testing
  • 14. 3 Mock it up
  • 16. 4 Work WITH the business
  • 20. 1 Understand your users 2 Know your content 4 Work WITH the business 3 Mock it up
  • 21. Image references 1. Slate Texture3, quiksilver_ice (more out than in!) CC BY 2.0 https://flic.kr/p/6htFG3 2. Parthenon, Santi CC BY-NC-ND 2.0 https://flic.kr/p/7XVnAB 3. all the world loves a lover, emdot CC BY-NC-ND 2.0 https://flic.kr/p/eqEgx 4. Men mountain, Doug Wheller CC BY-NC-SA 2.0 https://flic.kr/p/7iFC5F 5. Achieving balance, James Jordan CC BY-ND 2.0 Flickr https://flic.kr/p/5B52LA 6. The Thinker vs. The Zaider, Veronica Aguilar CC BY-NC-ND 2.0 https://flic.kr/p/53CKEn 7. Kiss the Blarney Stone, Brian Rosner CC BY 2.0 https://flic.kr/p/5vZe 8. Observer, Mohammed Nairooz CC BY-NC 2.0 https://flic.kr/p/7AMamn 9. Easter Island Ahu Tongariki, Nicolas de Camaret CC BY 2.0 https://flic.kr/p/9QUWeq 10. Danville IL - Former Carnegie Public Library, 307 N. Vermilion St. (2 of 3), Randy von Liski CC BY-NC-ND 2.0 https://flic.kr/p/9opCDG 11. Mineraliensammlung im Naturhistorischen Museum Wien, Mineraliensammlung im Naturhistorischen Museum Wien CC BY 2.0 https://flic.kr/p/7SFxQd 12. Jar of Stones, Photography MC CC BY-NC-SA 2.0 https://flic.kr/p/5972FG 13. Rosetta Stone, Okko Pyykkö CC BY 2.0 https://flic.kr/p/5Qtht4 14. Rock Sculpture, Russell McNeil CC BY-NC-SA 2.0 https://flic.kr/p/khpKfP 15. Scaffolding, Sascha Pohflepp CC BY-ND 2.0 https://flic.kr/p/2Ax8i 16. Romancing The Stone, Howard Ignatius CC BY-NC-ND 2.0 https://flic.kr/p/dY2PzH 17. Girls exploring rock pools - Cameron Bay, State Library of Victoria CC BY-NC 2.0 https://flic.kr/p/dHmyLJ 18. Dropped the Ball, Brandon Doran CC BY-NC-ND 2.0 https://flic.kr/p/8YNQns 19. Construcción del Memorial Nacional Monte Rushmore, Recuerdos de Pandora, CC BY- SA 2.0 https://flic.kr/p/b2wd2e 20. Black Wall, Darkroom Daze CC BY-NC-SA 2.0 https://flic.kr/p/eF7Lhz