36. Does Social Marketing Actually Work?
Once you have a relationship and a captive,
engaging audience:
Promote deals and discount codes.
Monitor and respond to information requests.
Extend customer service support.
Break news about products/services.
Provide real-time event coverage.
Generate brand buzz.
Alert to new posts/articles on blogs.
Source: http://www.bizreport.com/2008/09/twitter_as_a_marketing_tool.html