1. USE OF IT IN AVIATION INDUSTRY
Arunesh Chand Mankotia – Created
March 2007

2. RESERVATIONS
 You can make reservations by visiting or
telephoning the offices and through over
2000 authorized travel agents throughout
India and over 74 General Sales Agent (GSA)
offices worldwide. (Email & Electronic Data
Interchange).
 Reservations Systems (CRS), e.g., ABACUS,
AMADEUS, GALILEO, WORLDSPAN, GETS,
AXCESS, TOPAS, INFINI, SITAR and
GABRIEL. Twenty-four hour reservations
facility at Mumbai, Delhi, Kolkata, Chennai
and Bangalore.

3. E-Ticketing
 Electronic ticketing service. This facility enables
passengers to book tickets to any destination on the
airline’s route network through the Internet.
 e-Ticket is fast, safe and convenient. All you have to
do is print your itinerary and receipt on completion
of your online booking and produce it at the airport
along with a valid photo identification.
 Your boarding pass will be issued against your
itinerary receipt and Photo identification.
 If ticketing is not done within the time limit
specified, automatic cancellation of the reservation
takes place.

4. CONVENIENCE TO THE
PASSENGERS
 24-hour Interactive Voice Response (IVR) system
for information on the flight when you really need
it.
 To inform passengers in case of delay, re-
routing, rescheduling or cancellation of a flight,
flight alerts are send on their mobile phones.
 We immediately inform all travel agents through
our Global Distribution Systems (GDS). Use of
work group conferencing etc.
 Use of electronic bulletin boards at the airports-
flight schedules.
 Same Day Return Check-in.
 Tele-Check-In.

5. ……contd……
Our Inflight Entertainment offers
personalised audio video facility in Club
Premiere while our Economy cabin
provide overhead LCD screens and
choice of audio.
For all the aviation enthusiasts, you
can now download safety cards for all
our aircrafts.
Jet Airways have set up call centres
for International and Domestic flights &
services that operate on a 24X7 basis.

6. Online Data Security
 Jet Airways is committed to the safety and
security of the online transactions. Customer’s
credit card is as safe as possible when booked on
jetairways.com.
 Information exchanged with them online is
treated securely and protected by Verisign and
Thawte, by using the internationally accepted
and industry standard powerful encryption
technology (128 bit secure socket layer, SSL).
 This software encrypts customer’s personal data
as it is sent between the browser and our
systems.
 The web booking engine is directly connected to
Sabre Reservation System, which has direct links
to the Credit Card associations for credit card
processing, avoiding that transactions get further
exposed on the web.
 The Credit Card associations' reliability and
security standards are utilized for these links.

7. WEB CHECK - IN
 Jet Airways now with the help of new technology offers
its customers an interactive web check-in facility on its
Domestic Flights.
 Web Check-in is available on flights departing from the
Automated Stations -28only. Web Check-in allows
customers to select their preferred seat and print their
boarding pass on www.jetairways.com
The requirements are :
First Name; Last Name; Departure City; Record
Locator (PNR).

8. FLIGHT MANAGEMENT SYSTEM
Provides centralized flight deck control of
the plane’s flight path & performance
parameters.
It is the heart of the system.

9. AUTOPILOT FLIGHT DIRECTOR
SYSTEM
 Consists of 2 individual flight computers & a
single mode control panel.
 It reduces the work load of the pilots & allows
them to monitor various flight systems &
their parameters for a safe & comfortable
flight .

10. CENTRAL PEDESTRAL
 It supplements the FMS & provides systems
maintenance in the air & on the ground.
 Radar, communications & navigation systems
are placed on it.

11. CENTRE INSTRUMENT PANEL
It has 6 LCD screens to provide all
primary flight & navigation information.
These CRT screens have replaced the
conventional gauges.

12. CALCULATION OF J P MILES
• Mileage Calculator
 Jet Privilege programme is mileage
earning and redeeming.
 Redeem your JP Miles for free JP Award
tickets to 44 destinations, including Nepal
and Sri Lanka, across the Jet Airways
network and to over 400 destinations in
the world.

13. THE MILEAGE CALCULATOR

14. AIR TRAFFIC CONTROLLING
• Divided into two major
subspecialties,
terminal control and
en-route control.
• Terminal controllers
work in facilities called
control towers and
Terminal Radar
Approach Control (
TRACON )
• En-route controllers
control the traffic
between the terminals.

15. Clearance Delivery
 Clearance delivery is the position that coordinates
with the national command center and the en-route
center to obtain releases for aircraft.
 The information is also coordinated with the en-
route center and the ground controller in order to
ensure the aircraft reaches the runway in time to
meet the release time provided by the command
center.

17. reference
• Same Day Return Check-in: This facility is available
throughout the network at stations/cities connected by same
day return flights, provided both stations are connected online
by the Departure Control System. Both boarding cards are
handed over to passengers at the point of origin, thereby
eliminating a second check-in and therefore, a shorter waiting
time at the airport on the return flight. Such passengers would
need to report at the airport for the return flight only 30
minutes before scheduled departure.
• Tele-Check-In: Most stations have tele-check-in facilities for
Club Premiere passengers as well as Jet Privilege Blue Plus,
Gold, Silver and Platinum Card members. Platinum and Gold
Card members can tele-check-in 48 hours in advance. Silver
and Blue Plus Card members can tele-check-in 24 hours in
advance. Passengers may tele-check-in upto one hour prior to
departure and must arrive at the airport check-in counter at
least 30 minutes prior to departure