Congrès ABF 2014 Jeudi 19 juin 2014 à 16h30 Intervention d'Ingrid Bon, bibliothécaire consultant pour la jeunesse et la promotion de la lecture, Arnhem, Pays-Bas

1. Congres ABF
Polyvalence et spécialisation

2. Front and Back office
1. Why
(qualified LIS staff was not used uptimal)
2. Efficiency
Too many small organizations- span of control
3. Library 1.0 was out of date
4. Retail concept introduction

3. Up Scale
73 library foundations in 73
municipalities
56 municipalities with 22 foundations

4. Netherlands

5. Gelderland

6. Library staff
LIS qualified lost too much time with non-LIS things
Digital enviremont changed task of non-LIS staff
Retail
New job descriptions
Front and Back Office

7. Retail

8. Retail

9. Retail

10. Self service

11. Front Office
1. Direct costumer contact
2. Business as usal
3. Costumized library visits
4. No desks
5. Self service
6. Retail
7. Know you collections INSIDE the library
8. Questions we want and questions we do not want

12. Back Office
1. Focus on policy
2. Account manager on education
3. Development of projects and programs (front office will
perform based on this)
4. Network, specialist meetings
5. Collection; central collection policy
6. PR
7. National programs

13. Questions?