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Managing IT Infrastructure
Tuesday, November 24, 2009
10:39 AM
1.    Business Objective
2.    Business Functions
3.    Key...
IT Budget
     6-8% of the revenue
       o 2-3% operations
       o 1-2% promotions
       o 2% analytics
IT in Retail

E...
Case Study Solution
04 December 2009
11:00

Introduction:

CIO (Devang)
Procurement, Selling and Billing department have c...
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Torture Group

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Roles
• Integration Officer, CIO (Devang)
• Engagement Manager, EM (Swati)
• IS Audit (Abhinav Goyal)
• System Administrator (Dhananjay )
• Analytics Officer, CAO (Pritika)
• Quality Officer (Smriti)

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Torture Group

  1. 1. Managing IT Infrastructure Tuesday, November 24, 2009 10:39 AM 1. Business Objective 2. Business Functions 3. Key Business Indicators 4. Geography 5. Budget for IT Industry: Retail Torture Group Roles • Integration Officer, CIO (Devang) • Engagement Manager, EM (Swati) • IS Audit (Abhinav Goyal) • System Administrator (Dhananjay ) • Analytics Officer, CAO (Pritika) • Quality Officer (Smriti) Business Objective To become the market leader in Indian retail by guaranteeing satisfaction with what a customer buys and delivering a pleasant shopping experience o Value for customer o Easy availability of products and services o Accessibility o Customer Satisfaction o To come up with 150 outlets in tier1 and tier2 cities o To capture the market share of 15% by 2011 Business Functions • Merchandising • Vendor relationship Management • Inventory/Warehousing Management • Store Space management (Store Operations) • Finance • HR Key Business Indicator • Sales/Sq. ft • Profit Margin • Revenue/Quarter • Operating cost as % of sales/ store • Customer retention rate as % of repeat purchases Geography • Metros • Tier 1 • Tier 2
  2. 2. IT Budget 6-8% of the revenue o 2-3% operations o 1-2% promotions o 2% analytics IT in Retail ERP - SAP Retail Vendor Management Portal (KM) Demand Planning (CPRF) Supply Chain Tracking/Automation Website analytics Back-office integration Inventory Optimization Space Optimization (Plan-o-Gram) Finance (IFRS complaint report generation) Warehouse Management System (WMS) RFID/Bar code Workforce Management System MBQ Digital Marketing platform / Mobile wallet POS-Shopping cart integration Security hardware e-Retailing CRM Managing IT (Policies and Procedures)
  3. 3. Case Study Solution 04 December 2009 11:00 Introduction: CIO (Devang) Procurement, Selling and Billing department have created their own space No Proper monitoring Lack of Integration Procurement department not able to leverage forecasting made by selling department Approach Through Wave 3 main groups (Selling, Procurement & Billing) 3 moderators Sharing wave Platform Create Wave add recipients…… the 3 moderators can access any wave. This will result in Enterprise 2.o

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