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Abhishek Kr. Agarwal
Mobile: +91- 9654398525
Email: abhishekagg.eng@gmail.com
(n.linkedin.com/in/abhishekagarwal84/)
PROFILE SUMMARY:
Expertise on Project Planning& Management, Scope Management, Strategic Planning, and Optimizing
operations costs and efficiency via various Lean Six sigma methodologies & practices.
Proficient in Marketing (offline and online- SEO and Social)
Experience in developing stakeholder/Customer grievance redressal/feedback strategies based on analysis via
CRM.
Proficient in formulating market-entry strategies with exposure to international market.
An enterprising individual with excellent analytical, communication and inter-personal skills.
Proficient in Business requirement gathering, Data analysis and business process reengineering and Agile
Methodology via tools such as CRM, QlikView, SPSS and QTP with nearly 3 years of experience in Quality
Assurance, Software development and testing.
ORGANISATIONAL EXPERIENCE:
May 2016 - Backpacker Panda Holidays Pvt. Limited:
(A start-up in travel and accommodation industry commenced on Oct’15, has successfully embarked on its journey to provide low cost
accommodation to travelers/backpackers at European Styled Hostels/Dorms in India)
Roles & Responsibilities:
Planning, developing and implementing effective Marketing strategies for Customer awareness, acquisition and
retention
Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner
organizations
Evaluating marketing campaigns and monitoring competitor activity with use of BI tool such as Sisense and
marketing tools such as Pipe drive (CRM)
Managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters.
Responsible for optimizing Customer acquisition cost via effective Vendor and cost management.
Increasing Operational effectiveness via lean practices such as Value stream mapping
August 2014 - MetLife Global Operations Support Centre Ltd., Noida(U.P.) as – “Manager- Governance & Strategic
Planning”
Clients: MetLife Insurance Pvt. Ltd.
Roles & Responsibilities:
Lead, govern and managed project for setting up of CoE center for MetLife Operations from initiation to
build-out stage in Latin America.
Responsible for governing Strategic Initiatives by MetlLife Insurance via Quarterly Business Reviews, Metric
and process analysis via Microsoft Project Plan.
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Responsible for enhancing the operational efficiency and effectiveness via process automation and
implementing lean practices.
Responsible for creating monthly project review reports for BoG.
Risk Management: Responsible for Identifying, monitoring and escalating risks and issues. (Prepared a
DRACA risk framework for tracking functional, enterprise and cross-functional risks while governing a project
worth $45M for US client)
Escalation Management- Responsible for escalating critical issues with potential impact to business &
project.
Auditing: Responsible for auditing various enterprise domains (HR, IT & Security, CRE) for the purpose of
ensuring that the business processes and operations are as per expected quality levels.
Highlights:
BSI Certified Auditor: Proficient in auditing various business’ processes/functions as per CMMi and ISO
standards.
International Business Management
November 2013 – January 2014; Company: Jinkai Automobile Company Pvt. Ltd., Quingdao, China
Played key role in productivity improvement initiatives: plan of action for ERP implementation, intranet portal,
and Cost-benefit analysis (Activity Based costing & Value Stream mapping)
Developed India market entry strategy for the company to expand business in India in the Automobile parts
segment.
Experienced in Customer relationship management: Managing Chinese clients to improve sales .
Tata Consultancy Services Ltd., New Delhi as – “System Analyst“
June 2008 – April 2013; Clients: Telecoms, Aviation, and Govt. of India.
Roles & Responsibilities:
Expertise in Software testing and Quality Assurance for client applications (Web-based, One Siebel, etc.) and
services of various Telecom and e-Governance projects.
Reviewed requirements for testability & usability to create business functionality documents (High level
design), test plan, test schedule, test estimation and test strategies for applications.
Coordinated with the upstream and downstream internal teams and clients to gather the business
requirements, and for the timely and efficient delivery of the project through Agile Methodology.
Groomed associates to enhance their testing skills, and understanding of client applications and business
expectations.
Proficient in Process Automation/optimization – automated end-to-end Quality testing process.
Highlights:
“Service-Commitment award” by TCS for improving process efficiency of project for client Tata
Communication Ltd.
HP- Quick Test Professional- 9.0 certified.
EDUCATION:
(June’ 2013- April’ 2014)
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o One year full-time Residential Executive PG Diploma in International Business from Indian Institute of
Management (IIM), Shillong.
(May’ 2004- May’ 2008)
o B.Tech. (Electronics & Communication) from Jamia Millia Islamia University, F/O Engg. & Tech., New
Delhi with 7.2 CGPA.
KEY SKILLS:
Proficient in:
Analytical tools: SPSS, Qlikview, CRM, Excel, CAPSTON (Business Simulation tool), Quick Test
Professional
Technical skills: PL/SQL, Core Java, C, C++
Utilities: MS (Office Suite, Excel, Word and PowerPoint)
Operating System: All flavors of Windows and LINUX
EXTRA CURICULLAR:
Served as an active member of ‘Cultural committee’ at IIM Shillong and organized various cultural events
including an Inter-College Cultural fest (‘Pradiyan’) at IIM Shillong.
Organizer of various social activities for an NGO - "Maitree" (TCS group), and received appreciation certificate
for my efforts from esteemed members of Maitree.
Coordinator for technical events in the college as a member of IEEE organization and CSI organization
Stood among top five in “Enmetier Business Idea” IEEE competition held in Jamia Millia Islamia University.
AREAS of INTERESTS: Business Operations & Consulting, Business Analytics and Strategy.
PERSONAL DETAILS:
Father Name – Mr. Rajendra Kumar Agarwal;
Name – Abhishek Kumar DOB – 21/11/1984; Gender – Male Marital Status – Single;
Nationality: Indian Languages: English, Hindi, & Chinese Mandarin; Hobby: Music (playing guitar)