What do people want from health and human services? We asked citizens across the United States.

1. AUGUST 2017

2. WE ASKED CITIZENS
ACROSS the United States :
WHAT DO
PEOPLE
WANT
FROM HEALTH AND
HUMAN SERVICES?
2

3. CITIZENS WANT
OUTCOMES
ACCELERATED
AND THEIR
DATA SECURED
3

4. JUST OVER HALF OF US CITIZENS FEEL THAT
THEIR FINANCIAL AND HEALTH DATA USED
BY SOCIAL SECURITY OR THEIR PUBLIC
RETIREMENT AGENCY ARE SECURE
No Yes
Percentages are based on a 5-point scale where
1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree.
48% 52%
US
4
Do you feel that your financial and health data used by
Social Security or your public retirement agency are secure?

5. 6 IN 10 US CITIZENS ARE CONCERNED THAT HEALTH
AND HUMAN SERVICES AGENCIES MAY MISUSE THEIR
DATA WHEN SHARED ACROSS AGENCIES
Disagree/Strongly Disagree Agree/Strongly Agree
Neutral N/A
Percentages are based on a 5-point scale where
1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree.
11%
24%
62%
3%
US
5
I am concerned that health and human services agencies
may misuse my data when they share it across agencies.

6. 7 IN 10 US CITIZENS ARE CONCERNED THAT THEIR
DATA MAY BE MORE VULNERABLE TO IDENTITY THEFT
OR HACKERS WHEN HEALTH AND HUMAN SERVICES
AGENCIES SHARE IT ACROSS AGENCIES
Percentages are based on a 5-point scale where
1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree.
Disagree/Strongly Disagree Agree/Strongly Agree
Neutral N/A
8%
20%
70%
2%
US
6
I am concerned that my data may be more vulnerable to
identity theft or hackers when health and human services
agencies share it across agencies.

7. TWO-THIRDS OF US CITIZENS WILL HAVE GREATER
CONFIDENCE IN THE PRIVACY AND SECURITY OF THEIR
DATA IF THE AGENCIES WHO SHARE IT PROVIDE CITIZENS
WITH THE ABILITY TO SPECIFY HOW IT CAN BE SHARED
Percentages are based on a 5-point scale where
1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree.
Disagree/Strongly Disagree Agree/Strongly Agree
Neutral N/A
6%
25%
67%
2%
US
7
I will have greater confidence in the privacy and security
of my data if the health and human services agencies who
share it give me the ability to specify how it can be shared.

8. MORE THAN 7 IN 10 US CITIZENS WILL HAVE GREATER
CONFIDENCE IN THE PRIVACY AND SECURITY OF THEIR
DATA IF THE AGENCIES WHO SHARE IT USE THE LATEST
SECURITY TECHNOLOGIES
Percentages are based on a 5-point scale where
1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree.
Disagree/Strongly Disagree Agree/Strongly Agree
Neutral N/A
5%
20%
72%
3%
US
8
I will have greater confidence in the privacy and security of my data if the
health and human services agencies who share it use the latest security
technologies (such as advanced analytics and AI) to prevent against data
loss and cyber-attacks.

9. https://www.linkedin.com/in/ryan-oakes-3b5a916/
ryan.m.oakes@accenture.com
@ryanoakes
RYAN OAKES
Managing Director – Health and Human
Services, Accenture North America
9
For more Information visit us at
www.Accenture.com or connect with

10. ABOUT THE STUDY
The purpose of this study is to assess citizen opinions about a
variety of digital nonprofit and government service issues and topics.
Study results are based on a sample of citizens aged 18 or older who completed
online surveys over the past 6 months.
Results for the full global sample in this report are statistically significant
with a confidence level of 95% and a margin of error of +/-1.4%.
Results for each country are statistically significant with a confidence
level of 95% and a margin of error of +/-3.1% except for Singapore
where the margin of error is +/-5.6%.
10

11. ABOUT ACCENTURE
11
Accenture is a leading global professional services company, providing
a broad range of services and solutions in strategy, consulting, digital,
technology and operations. Combining unmatched experience and
specialized skills across more than 40 industries and all business
functions – underpinned by the world’s largest delivery network –
Accenture works at the intersection of business and technology
to help clients improve their performance and create sustainable
value for their stakeholders. With more than 394,000 people serving
clients in more than 120 countries, Accenture drives innovation to
improve the way the world works and lives. To learn more about our
work with governments around the world, visit us at accenture.com.
Copyright © 2017 Accenture. All rights reserved.