Accenture's Technology Vision 2019 surveyed over 100 Irish business and IT executives to identify five distinct trends in digital transformation that are impacting business leaders today.
4. 4
THESURVEYWASFIELDEDOCTOBER–
DECEMBER2018
Global n = 6672
116Ireland
137
334
81
306
296
133
411
133
318
329
297
60
116
295
61
30
67
56
109
62
284
264
96
60
133
372
1,832
Argentina
Australia
Austria
Brazil
Canada
Chile
China
Colombia
France
Germany
India
Indonesia
Ireland
Japan
Malaysia
Peru
Poland
Portugal
Saudi Arabia
Singapore
South Africa
Spain
Switzerland
Thailand
United Arab Emirates
United Kingdom
United States
Ireland n = 116
113
198
784
132
602
78
143
529
577
130
166
131
82
86
535
655
52
311
565
130
166
507
Aerospace & Defense
Automotive
Banking
Chemicals
Consumer Goods & Services
Healthcare Payor
Healthcare Provider
Industrial Equipment
Insurance
Life Sciences
Media
Metals & Mining
Oil & Gas – Downstream
Oil & Gas – Upstream
Public Service (Not…
Retail
Semiconductors
Software and Platforms…
Telecommunications
Transportation passenger
Travel (including Airlines,…
Utilities
28
18
14
17
16
10
8
5
Banking
Consumer Goods & Services
Industrial Equipment
Insurance
Public Service (Not including
Education)
Retail
Telecommunications
Utilities
Respondent LocationRespondent Location Industry Industry
5. 5
THESURVEYWASFIELDEDOCTOBER–
DECEMBER2018
Revenue Title
Job
Global n = 6672 Ireland n = 116
34%
10%
13%
22%
20%
$1-$5.9 billion
$6-9.9 billion
$10-$19.9 billion
$20-$49.9 billion
$500 million-$999 million
64%
36%
Business
IT
18%
17%
9%
9%
9%
6%
6%
5%
4%
4%
3%
3%
3%
2%
Chief Operating Officer
Chief Finance Officer
Chief Marketing Officer
Director, IT
Director, Line of Business (Non IT-
related)
Chief Information Security
Officer
Chief Technology Officer
Chief Strategy Officer
Chief Security Officer
Director of Technology
Chief Information Officer
Chief Mobility Officer
Director of Business Function
(Non IT-related)
Other C-suite title
Revenue Title
Job
35%
19%
17%
22%
3%
1%
3%
$1-$5.9 billion
$6-9.9 billion
$10-$19.9 billion
$20-$49.9 billion
$50 billion or more
$250 million-$500 million
$500 million-$999 million
49%
51%
Business
IT
13%
13%
13%
11%
9%
8%
7%
7%
6%
4%
3%
2%
1%
1%
Chief Information Officer
Chief Operating Officer
Director, IT
Chief Technology Officer
Chief Finance Officer
Director of Business Function
(Non IT-related)
Director of Technology
Chief Marketing Officer
Director, Line of Business (Non IT-
related)
Chief Strategy Officer
Chief Information Security
Officer
Chief Security Officer
Chief Mobility Officer
Other C-suite title
7. TREND 4
SECURE US
TO SECURE ME
Enterprises
are not victims,
they’re vectors
TREND 3
HUMAN+
WORKER
Change the
workplace or hinder
the workforce
TREND 5
MYMARKETS
Meet consumers’
needs at the
speed of now
TREND 2
GET TO
KNOW ME
Unlock unique
consumers
and unique
opportunities
#TechVision2019
TREND 1
DARQ
POWER
Understanding
the DNA of DARQ
accenture.com/technologyvision 7
80%
are already
experimenting with
one of more DARQ
technologies
74%
agree digital
demographics give
their organizations a
new way to identify
market opportunities
for unmet customer
needs
73%
agree their
employees are more
digital mature than
their organization,
resulting in a
workforce that is
“waiting” for the
organization to
catch up
28%
Only 28% report that
they know that their
ecosystem partners
are working
diligently, like they
are, to be compliant
and resilient with
regard to security
76%
agree the integration
of customization and
real-time delivery is
the next big wave of
competitive
advantage
Ireland Summary
9. #TechVision2019
Anemergenceofapost-digital
worldwheretechnologyis
thefabricofreality
Companies are using technology to meet people
wherever they are, at any moment in time.
The digital saturation of reality has granted companies
exceptional capabilities. They can understand their
customers with a new depth of granularity. They have
more channels than ever to reach those consumers.
And with many companies already starting down the
digital path, there are more digital ecosystems and
more potential partners to help companies create
holistic experiences.
accenture.com/technologyvision 9
11. 46% 33%
66% of Irish executives agree SMAC has moved
beyond adoption silos to become part of the core
technology foundation for their organizations
37% 29%
Agree Strongly Agree
SMAChasmovedtothecore
Please indicate the change SMAC
technologies have made in your
organization over the past five years
#TechVision2019
accenture.com/technologyvision 11
28%
44%
21%
5%
1%
1%
24%
49%
15%
8%
1%
3%
1 - Transformational
2 - Extensive
3 - Incremental
4 - No noticeable
impact
5 - Negative impact
6 - Don't know
Ireland
Ireland
Global
Global n = 6672; Ireland n = 116
Global
79%
66%
12. #TechVision2019
New technologies are catalysts for change,
offering extraordinary new business capabilities.
Distributed ledger technology, artificial
intelligence (AI), extended reality (XR) and
quantum computing will be the next set
of new technologies to spark a step change,
letting businesses reimagine entire industries.
DARQ
POWER
Understanding the DNA of DARQ
TREND 1
accenture.com/technologyvision 12
13. #TechVision2019
Collectively, they will open new pathways into the future
accenture.com/technologyvision
Individually, these four technologies
represent opportunities for businesses to
differentiate their products and services
DISTRIBUTED
LEDGERS
Distributed ledgers will
expand networks by
eliminating the need
for trusted third parties
ARTIFICIAL
INTELLIGENCE (AI)
AI already plays a role
in optimizing processes
and influencing strategic
decision-making
EXTENDED
REALITY (XR)
Extended reality, an
immersive technology,
creates entirely new ways
for people to experience
and engage with the
world around them
QUANTUM
Quantum technology will
usher in novel ways to
approach and solve the
hardest computational
problems
13
15. Like SMAC, DARQ
technologies will be greater
together than they are
separately
SomeDARQtechnologiesmayseemmore
impactfultoday,butexploringallfourwillbe
crucialtotakeadvantageofcombinatorialeffects
How do you anticipate the combination of DARQ
technologies will transform your organization over the
next three years?
#TechVision2019
accenture.com/technologyvision 15
28%
41%
23%
5%
1%
1%
26%
46%
14%
9%
3%
3%
1 - Transformational
2 - Extensive
3 - Incremental
4 - No noticeable impact
5 - Negative impact
6 - Don't know Ireland
Global
Global n = 6672; Ireland n = 116
16. 2%
18%
24%
25%
22%
7%
Adopted across multiple business units
Adopted in one business unit
Piloting
Evaluating or planning to pilot
Not planning or evaluating for adoption
Don't know
8%
12%
17%
25%
30%
8%
80% of Irish executives are currently
experimenting with one or more DARQ
technologies
accenture.com/technologyvision 16
Please indicate your organization’s stage of adoption for each of the following
emerging technologies today
Artificial Intelligence Distributed Ledgers/Blockchain Extended Reality
3%
15%
23%
27%
23%
9%
8%
9%
19%
23%
31%
9%
3%
13%
22%
27%
24%
11%
9%
10%
15%
20%
37%
9%
Ireland Ireland Ireland
Global n = 6672; Ireland n = 116
Global Global Global
17. #TechVision2019
Technology-driven interactions are creating
an expanding technology identity for every
consumer. This living foundation of knowledge
will be key to not only understanding the
next generation of consumers, but also to
delivering rich, individualized, experience-
based relationships in the post-digital age.
GETTO
KNOWME
Unlock unique consumers
and unique opportunities
TREND 2
accenture.com/technologyvision 17
23. #TechVision2019
Workforces are becoming human+: each
individual worker is empowered by their skillsets
and knowledge plus a new, constantly growing
set of capabilities made possible through
technology. Now, companies must adapt the
technology strategies that successfully created
this next-generation workforce to support a
new way of working in the post-digital age.
HUMAN+
WORKER
Change the workplace
or hinder the workforce
TREND 3
accenture.com/technologyvision 23
24. Businessesmustfindnewways
tosupportandbenefitfroman
increasinglyhuman+workforce
Workforces are becoming human+:
each individual worker is empowered by
their skillsets and knowledge, plus a new,
constantly growing set of capabilities made
possible through technology
Now, businesses must adapt the technology strategies
that successfully created this next-generation workforce
to support a new way of working in the post-digital age
#TechVision2019
accenture.com/technologyvision 24
26. Training/
reskilling/
upskilling
6% 48% 29% 13% 4%
1 - Never
2 - Within 2 years
3 - In 3-4 years
4 - In 5 years or more
5 - Not Applicable
Almost half of global executives believe their HR
organization will routinely use AI HR functions
within the next two years
accenture.com/technologyvision 26
By when do you envision your HR organization will routinely use AI for the listed HR functions?
Recruiting &
Hiring
Talent retention
& engagement
6% 43% 27% 18% 6%
5% 48% 32% 13% 3%
5% 47% 31% 13% 4%
9% 39% 34% 12% 6%
7% 40% 33% 16% 5%
Ireland
Ireland
Ireland
Global n = 6672; Ireland n = 116
Global
Global
Global
27. 27
15%16%
47% 14%
32%
23%
30%
32%
19%
20%
13%
5% 22%
8%6%
In 3 yearsTodayPast 3 years
What percent of your workforce has moved/will move into new
roles requiring substantial reskilling within your organization due to
the impact of technology?
11%
21%
44%
16%
34%
31%
30%
28%
15%
26%
13%
5% 17%
4%4%
In 3 yearsTodayPast 3 years
5 - More than 80%
4 - 61%-80%
3 - 41%-60%
2 - 20%-40%
1 - Less than 20%
Global Ireland
Global n = 6672; Ireland n = 116
28. 64% of Irish executives believe that
increased employee velocity – the speed
at which members of the workforce
move between roles and organizations –
has increased the need for reskilling in
their organization
#TechVision2019
accenture.com/technologyvision 28
Ireland
78%
64%
Global n = 6672; Ireland n = 116
Global 46% 32%
37% 27%
Agree Strongly Agree
29. #TechVision2019
While ecosystem-driven business depends on
interconnectedness, those connections increase
companies’ exposure to risks. Leading businesses
are recognizing that just as they already collaborate
with entire ecosystems to deliver best-in-class
products, services, and experiences, it’s time
security joins that effort as well.
SECUREUS
TOSECUREMEEnterprises are not victims, they’re vectors
TREND 4
accenture.com/technologyvision 29
31. 31
17%
37%
45%
Extremely important
Very important
Somewhat important
Not important at all
9%
41%
49%
How important are the following to your organization’s
consideration of ecosystem partners?
TRUSTANDSECURITYPOSTURE
AREBECOMINGIMPORTANT
CONSIDERATIONSOF
ECOSYSTEMPARTNERS
Customer trust in the
ecosystem partner
Security posture of the
ecosystem partner
8%
42%
50%
13%
41%
47%
Ireland Ireland
Global n = 6672; Ireland n = 116
Global Global
accenture.com/technologyvision
34. 39% 41%
Agree Strongly Agree
80%ofIrishexecutivesagreethatto
betrulyresilient,organizationsmust
rethinktheirapproachtosecurityina
waythatdefendsnotjust
themselves,buttheirecosystems
accenture.com/technologyvision 34
43% 44%
Ireland
87%
80%
Global n = 6672; Ireland n = 116
Global
35. #TechVision2019
Technology is creating a world of intensely
customized and on-demand experiences,
and companies must reinvent their organizations
to find and capture those opportunities as they
come. That means viewing each opportunity as
if it’s an individual market—a momentary market.
MYMARKETS
Meet consumers’ needs at the speed of now
TREND 5
accenture.com/technologyvision 35
37. of Irish executives agree that the
integration of customization and real-
time delivery is the next big wave of
competitive advantage
#TechVision2019
37accenture.com/technologyvision
76%
46% 39%
Ireland
Global n = 6672; Ireland n = 116
85%
76%
Global
46% 30%
Agree Strongly Agree