Slides accompanying the session on Developing ScrumMaster Excellence at Agile2010 by Eric Babinet and Alida Cheung of salesforce.com

1. Developing ScrumMasterExcellence Eric Babinet Alida Cheung

2. The Beginning (2006) 2006 Scrum Master 25 agileteams in R&D

3. Program Manager QA Manager 2009 Dev Manager Contractor 100+ agileteams in R&D, IT, and Technical Ops Individual Contributor

4. Creating the Competencies Rollout to all ScrumMasters Refine with small group of ScrumMasters Initial Draft Review with ScrumMasters

5. Execution Effectiveness Teamwork Coaching

7. Plan and facilitate meetings

8. Protect team from outside interference

9. Optimize throughput

11. Build a highly collaborative team

12. Enable self-organization

13. Inspire ownership and engagement

15. Coach team on agile practices

16. Coach product owner

18. Execution Effectiveness

19. Remove Obstacles A sense of urgency Identify true source Address organizational issues Anticipate and prevent obstacles

20. Plan and Facilitate Meetings Core facilitation skills Energizing and enjoyable meetings

21. Protect the Team Recognize and deflect outsideinterference Anticipate potential interference Effectively negotiate with senior management

22. Optimize Team Throughput Team knows velocity and has sustainable pace, rhythm, and flow Help team eliminate waste and find ways to increase throughput

23. Provide Visibility Provide ongoing visibility to team goals, risks, and blockers Anticipate what others need to know

25. Plan and facilitate meetings

26. Protect team from outside interference

27. Optimize throughput

29. Create an Environment of Trust Demonstrate andencourage behaviors that build trust Influence factors outside the team that undermine trust

30. Build a Highly Collaborative Team Demonstrate and encourage collaborative behaviors Identify and remove collaboration obstacles, within team and with other teams

31. Enable Self-Organization Light-touch leadership that empowers team members and builds responsibility Develop team self-sufficiency

32. Inspire Ownership and Engagement Demonstrate enthusiasm, optimism, ownership, and commitment Inspire others to high performance

33. Facilitate Continuous Improvement Facilitate regular retrospectives and follow through Facilitate reflective and insightful conversations Share learning and influence improvement beyond the team

35. Build a highly collaborative team

36. Enable self-organization

37. Inspire ownership and engagement

39. Coach Team on Agile Principles Help team understand and apply the principles Influence change to bring greater alignment with the principles

40. Coach Team on Agile Practices Guide team on using core agile practices Overcome resistance Help team achieve excellence in the practices

41. Coach Product Owner Product owner role and responsibilities Strong partnership Overcome resistance

42. Coach Functional Managers Support the team without interfering Strong partnership to grow the team

44. Coach team on agile practices

45. Coach product owner

47. Questions? ebabinet@salesforce.com acheung@salesforce.com