1. +
Conflict Management
Strategies
How to Resolve, Prevent and Professionally Negotiate
Conflict Resolution for Everyone’s Benefit

2. +
Basics
“Conflict is a normal indicator of
Growth Potential”

3. +
1. Determine the Conflict

4. +
2. Determine Resolution Importance

5. +
Section #1: Understand Theory

6. +
Element #1 – Competitive Style

7. +
Element #2 – Collaborative Style

8. +
Element #3 – Compromising

9. +
Element #4 – Accommodating

10. +
Element #5 – Avoiding

11. +
Section #2: The 8 Conflict Sources

12. +
#1. Conflicting Resources

13. +
#2:Conflicting Styles

14. +
#3: Conflicting Perceptions

15. +
#4: Conflicting Goals

16. +
#5: Conflicting Pressures

17. +
#6: Conflicting Roles

18. +
#7: Conflicting Personal Values

19. +
#8: Unpredictable Policies

20. +
Section #3: The
Conflict Layer Model

21. +
Clarify Needs Begins with Position

22. +
1. Separate Position from Interest
Positions – What
We Say We Want

23. +
2. Identify Your Needs
Positions – What
We Say We Want
Interests – Why
We Want

24. +
3. Negotiate on Common Terms
Positions – What
We Say We Want
Interests – Why
We Want
Needs – What We
Must Have

25. +
Summary
Section #1: Understand the Theory
Section #2: Know the Conflict Sources
Section #3: Apply the Layer Model

26. +
Access The Full Resources Suite
www.leadingpoint.com.au/co
nflict-leader-series-offer

27. +
Company Information
Martin Longden
LeadingPOINT Australia
P:+61 3 9587 1220
E: info@achieveinfluence.com.au