What do we librarians need to consider when making digital collections available to our patrons?

1. collections,
digital
collections,
and user
experiences
CONTENTdm users group meeting

2. Stephanie Chase
Director of Library Programs and
Services
The Seattle Public Library
@acornsandnuts

3. what keeps you coming to the same
website again and again?
visiting the same store?
choosing one thing over another thing?
a great user experience

4. what is your end goal?
what do you have that the user needs
or wants?
how can you help the user get what
they need and meet your goal?
know thy user

5. this is what makes
a great user
experience

6. grandeur

8. ease of use

9. browsing

10. searching

11. http://weareinflux.com/ux

13. are your digital collections usable?
can your target audience -- the user --
find what they need?
you’re not going to beat Google... and
your users might expect you to be
Google.
challenge yourself

15. how can our valuable collections stand
out in the noise?
it’s not enough anymore to have it.
users need to be able to incorporate
what we have into their lives.
content in an era of
information parity

19. can you treat your digital collections in
the same way you treat your physical?
what experience can your collection
provide regardless of format?
how do patrons know what you have?
digital is a format