UC Care is a simplified interface that complements the operation of Cisco telephony systems and facilitates the use of Cisco Unified Communications solutions (UCM) to improve the operations of your Cisco telephony solution tasks.
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Overview of UC Care
1. UC Care software presentation
For more information, follow us on
www.activeo.com
2. Activeo : Cisco partnership
• Many IP Telephony deployment around the world were
performed by Activeo
• This experience being validated by Cisco Advanced Unified
Communication certification allows us to understand the issues
and constraints associated with the implementation of a
centralized telephony solution
• UC Care aims to address these constraints by offering a
dedicated solution to a Cisco environment
3. Deployment contexts
•Cisco communication solutions are sophisticated and centralized
•Usual technical and operational problematic in order to conciliate
homogenization between security, reactivity and delegation.
Administration
•sharing between the telephone system and the information system
are increasingly essential
•Synchronization with Information Systems are becoming necessary
to avoid data duplication
IS integration
•Cisco CUCM solution allows development of advanced featuresAdditional features
4. UC Care functions
•Simplified configuration interface
•Controlled delegation for operators to increase productivity
•Independent management by site or service
Operation Interface
•Bidirectional synchronization with corporate LDAP
•More Integration in IS architecture
Synchronization
Mechanisms
•User preferences management
•Multiple phone directory access
•Display of external caller’s name
•Filtering feature
Advanced user
features
5. Essential tool for Cisco
Unified communication system
Users
Telephony
Operators
Telephony
Administrators
Information System
Manager
7. Features
Admin customization
• System split in Entities
– A site on a multisite organization
– A Service inside a Site
– The floor of a building
– A company inside a corporate …
• Each entity may keep its own autonomy in telephony
management
• Telephony Operator :
– Able to manage one or more entities
– May access full or part of available features, such as:
• IT Helpdesk with access to password reset only
• Site Manager with full rights on his own site
12. Operating interface
Phone Directories
• Configure multiple Phone Directories
– From UC Care Users Database and/or external
sources
• Directory access rights definition
– Enriched Company’s global directory and/or
partitioned by subsidiary, service, …
– Specific directories for specific business needs
• Site independent Phone directory definition and
access rights.
13. Operating interface
Monitoring and Provisioning
• Configuration monitoring and troubleshooting
– Operator doings logging
– Information about Phone and Device Profile status
– Basic action on Phone and Device Profile
• Provisioning feature
– Massive Users, Phones and Voicemail upload
– Deployment assistant feature
15. Operating interface
Troubleshooting
• Information on phones and mobility profiles
– Connected Yes/No
– Phone’s name on which mobility profile is connected
• Action on phones and mobility profile
– Mobility profile login/logout
– Phones reset/restart
16. Operating Interface
Provisioning feature
• Upload of UC Care configuration objects via Ms Excel File
• From an unique MS Excel File :
– Create Users
– Create Phones , Device Profiles, Lines
– Associate User to Phones and/or device Profile
– Create Voicemails
17. Operating Interface
Provisioning feature
• Phone easy deployment function to:
– Assign final configuration to auto-registered phones,
– Accessible either from
• an XML service
• an IVR application
18. • Access to essential functions for the configuration of their telephone services
from the PC or directly from the phone
– Manage forwards, speed dials and supervision buttons
– Phone lock
User Features
User SelfCare (CareUser)
20. User Features
Exchange contacts
• Users are able to access to their own Exchange contacts directly by Phone in
a dedicated directory
• Support for Exchange versions 2003, 2007 and 2010
• Contacts are accessed directly on the Exchange server
– Authentication through admin proxy account or user by user
21. User Features
External Callers name presentation
• External Callers Name presentation
• Information is kept even in the Phone
calls history
22. User Features
Manager / Assistant filtering
• Executive / Assistant filtering module
– Enable/disable filtering from IP Phones
– Specific cases management :
• 1 Executive 1 Assistant
• 1 Executive N Assistants
• N Executives 1 Assistant
• N Executives N Assistants
24. Synchronization mechanisms
Merging IT and Telephony users
Obtain user information from client IS (LDAP, files…)
Consolidate user’s information in UC Care Database
Propagate consolidated user data to other
telephony and IS components
25. UC Care
Annuaire
LDAP
IT integration
Merging IT and Telephony users
• Several synchronization UC Care mechanisms allow from CUCM telephony ID to :
Acquire user data from customer IS (LDAP, files…)
Consolidate all users data in UC Care Database
Propagate these data to other telephony and IS components
CUCM UC Care
Native user Synchronisation
of CUCM (8 basic fields)
UC Care Users
synchronisation
Enrichment of UC Care
user Database
Update LDAP
Directory
Import
Contact
Directories
Annuaire
LDAP
Export to PO /
PC, Taxation
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