Video available here:
https://www.youtube.com/watch?v=jdssa77dA5s&feature=youtu.be
Bots- the Next UI Revolution - Adam Stephensen
Bots are the new UI frontier. Siri, Google Assistant and Alexa started the trend, but no-UI is the future of UI. Users are going to expect to be able to have conversations with companies and organisations in the client that they have on hand. Don't believe me? Gartner predicts that by 2020 30% of HTTP requests will be via bots.
In this session, we will explore how the Microsoft Bot Framework makes it easy to build and connect intelligent bots to interact with users and services. Take your existing applications, your FAQ or a great new idea you have and build a bot that will run from your website or from Cortana, Skype, a phone call, text message, Teams, Slack, Facebook Messenger, Skype for Business and more.
If you missed the mobile revolution - why not lead in the bot wars?
3. About me
I love trying new things
.. and learning from my mistakes
Disclaimer
All opinions are my own.
I try to know what I’m doing.
Like everyone else….
…. I’m on a journey.
4.
5.
6.
7. A bot is just an app
that users interact
with in a
conversational way.
8. Bot Business Scenarios ?
Appointments, test result
retrieval, initial triage
Medical
In-cab assistant &
communication
Transportation
Organizational information, HR data
management, Delve
Staff Productivity Hospitality
Guest relations, booking
assistance
Automated responses, call center
IRC, call center staff knowledge
base
Customer Service
Password reset, service desk case
initialization, IT staff automation
IT Help Desk
9.
10.
11. 20% of Brands abandon
Mobile Apps
by 2019
https://www.gartner.com/smarterwithgartner/gartner-predicts-a-virtual-world-of-exponential-change/
12. 30% Web Browsing Sessions
done without a screen by
2020
https://www.gartner.com/smarterwithgartner/gartner-predicts-a-virtual-world-of-exponential-change/
13. 60% App Dev Enquiries
are about bots
Customer Service
Build a loyal customer base
with a 24/7 customer-centric
approach to your business
HR
Increase employee productivity and
allow for focus on innovation by
freeing up time through automation
14. 95% Customer interactions
powered by AI bots including
telephone and online by 2025
Engage customers
Build a loyal customer base
with a 24/7 customer-centric
approach to your business
Empower employees
Increase employee productivity and
allow for focus on innovation by
freeing up time through automation
15. By 2020, the average
person will have more
conversations with bots
than with their spouse
https://www.gartner.com/smarterwithgartner/gartner-predicts-a-virtual-
world-of-exponential-change/
70. Factors that do not guarantee a bot's success
How “smart” the bot is
How much natural language the bot supports
Voice
71. Don’t try to build Siri
Don’t expect users to know how to use your bot
Guide them to a great experience
Natural Language interpretation is cool…
but keep it simple and use it wisely
Bots should solve the user’s problem better/easier/faster than any of the
alternative experiences
Tips for successful bots