The document discusses different types of listening skills: active listening, selective listening, empathetic listening, attentive listening, intuitive listening, and deep listening. It describes each type of listening, provides examples, and emphasizes the importance of developing deep listening skills through practices like finding silence, maintaining eye contact, and fully focusing on understanding the other person's perspective. The document also outlines barriers to effective listening like distractions or preconceived judgments, and tips for listening effectively such as avoiding multitasking, interrupting, or judging before the full message is received.

1. LISTENING SKILLS

2. Listening is the act of Hearing
attentively . Thomlison (1984)
define listening as , “Active
listening, which is very
important for effective
communication”. Listening is
not just hearing but to
understand the meaning of a
conversation.
Good listening skills include
the understanding ability. Body
language is also a part of
listening skill. Eye contact with
the speaker, sitting straight and
alert are the good gestures of a
good listener.

3. LISTENING IMAGE

5. 1. PRETENDING
TO LISTEN :
Most of the times people
pretend to listen to what is
being communicated. They
nod their head or show bodily
gestures to create an
impression that they listen
very carefully. However, they
are only pretending to listen
and no real assimilation of
information happens.

6. 2. Selective Listening:
 Listeners who belong to this type take in only what they want to assimilate.
 It reinforces one’s own ideologies and tends to restrain people from learning
new things as they assimilate what is communicated in an incomplete manner.
 In selective listening You hear only what you want to hear.
 Selective listening is the process of partially listening to scan for important
information. When important information pops up, you restore full attention.

7. SELECTIVE LISTENING IMAGE

8. 3. Emphatic Listening:
People who listen emphatically are passionate about what is being
communicated. They strive hard to listen in a careful manner so they can
understand the communicator in the best possible way. This is one of the best ways
to listen.
Empathy is
Seeing with the eyes of another,
Listening with the ears of another,
and feeling with the heart of another.

9. EMPHATIC LISTENING IMAGE

10. 4. Attentive Listening:
It involves keen understanding of the words communicated by the speaker
rather than understanding the speaker himself. This helps in understanding what is
being communicated in a perfect manner.
Attentive and active listening means absorbing and being able to accurately recall
what the other person has said, to reach a mutual understanding. It involves
genuine concern and interest for understanding a person’s point of view, without
thinking about or putting forward personal opinions. Learning how to listen
attentively is a vital communication skill that has many benefits for both the listener
and speaker.

11. BENEFITS OF ATTENTIVE
LISTENING
1. No Misunderstandings
Actively listening to what the other person is saying reduces the chance of
misunderstandings. Better mutual understanding increases the effectiveness of
communication between two parties.
2. Willingness of Speaker to Open Up More
Attentive listening shows respect for the other person’s feelings and point of
view, which encourages the individual to open up more and express further

12. 3. Defuses Conflict
When a person is being attentively listened, there is less chance of conflict
arising.
4. Identifies Agreements and Disagreements
Attentive listening provides the opportunity to identify both areas of
agreement and disagreement between both parties, as well as any flaws. The
speaker is also more likely to identify flaws in his reasoning when he hears it
recalled by the attentive listener without criticism.
5. Considers Different Points of View
Listening attentively helps both parties to gain a deeper understanding of
each point of view and move forward toward a successful solution.

13. ATTENTIVE / ACTIVE LISTENING
IMAGE

14. 5. Intuitive Listening :
 This involves concentrating on the internal voice silencing the other distractions
cropping up every now and then. Listening to the dialogues happening internally
requires a lot of focus and high levels of control.
 Intuitive listening is the combination of conscious, unconscious and spirit-
generated responses to what we hear.
 Listening to be attentive to meaning and significance in what a speaker is saying
is called Intuitive listening.

15. INTUITIVE LISTENING IMAGE

16. 6. Deep Listening :
This can also be termed as Inspired Listening. People involved in such type
of communication, listen to each other passionately to understand and to be
understood in a mutual manner. This way to listen is highly synergistic in nature
and gets accelerated through the communication which actually happens between
the minds and hearts of people involved.
Deep listening really is what it sounds like. It is the practice of becoming connected
to someone during a conversation. It is learning to be fully present for the other
person as they are sharing their thoughts, hopes, concerns, and dreams with you.
In the process of deep listening, your goal is to learn something from the other
person as you listen with intention. You remain focused on their words, facial
expressions, and body language.

17. DEEP LISTENING IMAGE

18. HOW CAN YOU DEVELOP DEEP
LISTENING SKILLS?
1. Learn to Find Silence
2. Personal Silence is the Beginning of
Deep Listening
3. Pay Attention to Eye Contact

19. WHY IS DEEP LISTENING
IMPORTANT
It Develops Empathy
This level of understanding is crucial to developing
empathy, or the ability to see things from someone else’s
of view.
It Develops Open-Mindedness
You will hear and understand things about the other
person and their world that you did not know before.

20. BARRIERS TO EFFECTIVE LISTENING
 Hearing problems can hinder effective comprehension of information.
 Vague or boring information may cause the speaker to lose interest.
 Information overload may lead to misunderstanding or misinterpretation by the speaker.
 Listener with a superiority complex and self-centred attitude may choose to ignore Ideas of others.
 Negative perceptions due to cultural or background differences between the speaker and the
listener may lead to selective listening.
 Wrong assumptions on the part of sender or receiver may hinder effective listening.
 A person lacking listening skills does not listen in an effective manner and tends to spoil the very
intention of oral communication.

21. HOW TO LISTEN EFFECTIVELY
1. Be physically and mentally present in the arena where the
communication is happening. Being physically present while
allowing the mind to wander around does not help to listen in
a effective manner.
2. Talking and listening do not get well with each other. Avoid
talking when something is being communicated.
3. Ensure that you listen in a deep and attentive manner rather
than in a partial or selective manner.
4. Ensure that negative bodily movements and thoughts are
avoided in a conscious manner since these may act as
hindrance to listen effectively.
5. Avoid judging or jumping to conclusions while the
communication is still on and not completed.

22. 6. Getting out of any fixed mind sets and Ideas that are preconceived about what is communicated
will help in listening effectively.
7. Avoid interrupting the speaker till he finishes communicating what he intends to communicate.
8. Avoid getting distracted with other electronic or environmental factors which may hinder the
effective listening process.
9. Make the communicator understand that you are interested in what he is communicating by
nodding your head or questioning in regular intervals in a genuine manner. This will in turn help you to
listen to what is communicated in an effective manner.
10. Make the communicator feel at ease through a smiling face and light body language. This will
make the communicator speak in a fearless manner while the same will sustain your interest
throughout the time period.