Customer Services Mindset that very important for service companies.

1. Customer
Service
Mindset

2. Put Yourself in Their Shoes

4. "Empathy is the ability to understand
and share the feelings of another."
“Feel What others Feels”

7. Listening over Hearing
Engaging over Questioning
Observing over Judging
"การฟังที่ดีไม่ใช้เราฟังแล้วเข้าใจ แต่เป็นการฟังแล้วเราเข้าใจ
พร้อมกับทาให้คนพูดรู้สึกว่าเราเข้าอกเข้าใจ"

8. 2
Build Relationships

9. Customer Services should:
• Offer a solution to the problem that the customer has
• Be friendly, informal and listen to what each individual customer
has to say
• Be natural and not read from a script
• Not offer empty platitudes or ignore what they have to say
• Fast Response and keep follow-up

11. 3
Be a Winner

12. The question is: “How do I turn this into
a win?”
"So the customer services
should always be looking to resolve any
problems or issues that a customer might
have, even if they’ve contacted you about
something trivial. This way of thinking also
ensures that a customer services remains
positive in even the most challenging of
circumstances, such as when a customer
has a complaint."