Highlights from Adobe pre-STC 2012 Summit Thought Leader event by Lightext. Note: most of the presentation was an engaging "live demo" of RoboHelp publishing Policy & Procedures manual *and* training materials from the same content.

1. Multi purposing your Policy and Procedure Content for Today’s
Enterprises
BY LIGHTEXT, INC.
beth@lightext.com/pam@lightext.com
May 20, 2012

2. Lightext Services
Consulting
• Policy & Procedure
• Customized Training Design & Delivery
Training
• Adobe Product Training
• Learning Professional Courses

3. A few of our clients…

4. and clients from the past…

5. Challenges
Vision Frustrations

6. Uses of Policy & Procedure
•Policies Only
Regulatory
& Audit •Subsets for
Management
Policy & •Online Help
Procedure •Process Flows
•On the job
Desktop
Training
training
•Classroom
Online •Call Center
Help •Help Desk
•Systems
Manuals
Guides
•Job Aids
•User Guides

7. Methodology for Success
Analyze the
Project
Finalize for Create a
Publishing Prototype
Gain Write
Approvals Drafts

8. Improving Sustainability
Single Source for Multiple
Purposes
Augment and Incorporate;
Don't Duplicate Content
Consider Optimum
Organization for End User
Online Library as a
Foundation for Learning

9. Thank You!
Beth Gerber
beth@lightext.com
@lightextinc
Pam Harrison
pam@lightext.com
@lightextpam
Lightext, Inc.
626-357-2017
www.lightext.com