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Stop Wasting Time and Become More
Productive




                            Bhavik Modi
                    Six Sigma Black Belt
About Me

 Six Sigma Black Belt
    8 Years

 Affiliate
    3 Years
    Inkdatabase.com
Session Objectives

 Understand types of problems that can occur in your
  processes

 Learn techniques to identify repetitive problems

 Learn techniques to resolve the systemic issues causing
  those problems

 Be a fun and interactive session
Exercise
What is Waste?

 Non-value added

 Unneeded/Unnecessary tasks

 Anything that the customer is not willing to pay for
Exercise Debrief

 What were some of the problems that were
  experienced?
Why reduce problems?

 Increased customer satisfaction

 Increased productivity

 Increased employee satisfaction

 Reduce costs
Problem Identification

 How do you know a problem occurred?
   Product Defects
     Issues with the product itself that requires reworking
   Excess Processing
     Putting more work on the product than required
   Frustrations doing the process

 When something does go as designed,

 When something makes you want to
  swear, vent, complain, you probably had a
  problem
Problem Identification

 What problems do you experience in your
  processes?
Resolving Problems
Exercise Debrief

 Were there any recurring problems?

 Was there a difference in the severity of the problems?
What if we track how often issues
happen?

35
30
25
20
15
10
5
0
       Difficulty    Missing Parts Too Many parts    Incorrect
     getting parts                                  Instructions
Resolving Problems
Systemically solve repeating issues

 Utilize tools & techniques to systemically solve the
  underlying issue for the most impactful problems

 Impact Determinations:
   Quantity
   Time
   Pain
   Money
Root Cause Analysis Tools

 5 Why’s

 Fishbone Diagram

 Fault Tree

 And many more….
5 Why’s

 Methodology of asking why repeatedly to get to the root
  cause

 Example:
   Car wont start
     Why wont car start? Battery dead
         Why is the battery dead? Alternator not working
            Why is alternator not working? Alternator belt is broken
               Why is belt broken? Because it was not replaced
                 per mfg recommendations
                  Why not replaced? No method to keep track
                    of repair schedule
   Fix – Develop method to track repair schedules
Fault Tree
Example of Affiliate Site

30
25
20
15
10
5
0
     Graphics not Out of Memory Broken Links        Video
       lining up       error                   integration not
                                                   working
Example of Affiliate Site
Resources

 Books
   Apollo Root Cause Analysis
   Root Cause Analysis Handbook
   Root Cause Analysis Simplified Tools & Techniques
   Black Belt Memory Jogger
Any Questions?

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Stop Wasting Time and Become More Productive

  • 1. Stop Wasting Time and Become More Productive Bhavik Modi Six Sigma Black Belt
  • 2. About Me  Six Sigma Black Belt  8 Years  Affiliate  3 Years  Inkdatabase.com
  • 3. Session Objectives  Understand types of problems that can occur in your processes  Learn techniques to identify repetitive problems  Learn techniques to resolve the systemic issues causing those problems  Be a fun and interactive session
  • 5. What is Waste?  Non-value added  Unneeded/Unnecessary tasks  Anything that the customer is not willing to pay for
  • 6. Exercise Debrief  What were some of the problems that were experienced?
  • 7. Why reduce problems?  Increased customer satisfaction  Increased productivity  Increased employee satisfaction  Reduce costs
  • 8. Problem Identification  How do you know a problem occurred?  Product Defects  Issues with the product itself that requires reworking  Excess Processing  Putting more work on the product than required  Frustrations doing the process  When something does go as designed,  When something makes you want to swear, vent, complain, you probably had a problem
  • 9. Problem Identification  What problems do you experience in your processes?
  • 11. Exercise Debrief  Were there any recurring problems?  Was there a difference in the severity of the problems?
  • 12. What if we track how often issues happen? 35 30 25 20 15 10 5 0 Difficulty Missing Parts Too Many parts Incorrect getting parts Instructions
  • 14. Systemically solve repeating issues  Utilize tools & techniques to systemically solve the underlying issue for the most impactful problems  Impact Determinations:  Quantity  Time  Pain  Money
  • 15. Root Cause Analysis Tools  5 Why’s  Fishbone Diagram  Fault Tree  And many more….
  • 16. 5 Why’s  Methodology of asking why repeatedly to get to the root cause  Example:  Car wont start  Why wont car start? Battery dead  Why is the battery dead? Alternator not working  Why is alternator not working? Alternator belt is broken  Why is belt broken? Because it was not replaced per mfg recommendations  Why not replaced? No method to keep track of repair schedule  Fix – Develop method to track repair schedules
  • 18. Example of Affiliate Site 30 25 20 15 10 5 0 Graphics not Out of Memory Broken Links Video lining up error integration not working
  • 20. Resources  Books  Apollo Root Cause Analysis  Root Cause Analysis Handbook  Root Cause Analysis Simplified Tools & Techniques  Black Belt Memory Jogger

Notas del editor

  1. 1 min
  2. 2 min. Includes asking the audience about themselvesHow many Affiliates, Networks, AdvertisersIndividual or companyPart time or full time