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The Top Five
Mistakes in Mobile
Affiliate Marketing                     1 2 3 4 5


Jeff Stevens
Director of Sales
DirectTrack / Direct Response Technologies

January 2013
DirectTrack: Our point of view.



                            POWERING:
                            Affiliate Networks
                            Display Networks
                            Tier-1 Brands
                            High-Volume Publishers
                            Mobile Marketers
                            Social Media Marketers
                            Channel Partner Programs




                                                       2
Annually, DirectTrack Accounts For:




  “Up to 30% of all clicks
  tracked are being generated
  from a mobile device or
  tablet.”

                                      3
Mobile Marketing Landscape




                             4
Affiliate Challenges: App Overload


“26,000 applications were
submitted to the iTunes App
store in each of the first seven
months of 2012.” -


That’s a lot of Apps!

 Affiliates must choose a Cost Per Install
  (CPI) App offer carefully or risk being
  burned.

 Ask the right questions, and use the same
  vetting process that you would use for
  traditional affiliate offers.


                                              5
Affiliate Challenges: Mobile vs. PC


Mobile users and PC users are
effectively now one and the
same. The user experience of
all affiliate driven offers
should account for this fact.

Traditional Email Marketing:
“We have seen upwards of 40% of clicks
driven by a mobile device rather than a
PC when an offer is sent via mass email”




                                           6
Affiliate Opportunity

                    Affiliate Mobile Opportunities Go
                    Beyond Apps
                     Ensure that ALL offers are properly
                      formatted to accept a mobile user click.

                     Test the offer end to end on both
                      PC, mobile handheld, and tablet.




                            Thrive From Others’
                              Past Mistakes!


                                                                 7
1          Mobile Device Recognition Upon Redirect


COMMON MISTAKE:
Rely on the advertiser (or App developer) to handle device recognition at the
landing-page level.

SOLUTION:
Affiliate and network controls landing-page optimization at the redirect level.




     Issues and Risks
   PC and mobile users        Low conversion rate          All parties in
    sent to one shared          due to poor user           transaction
      landing page                experience               chain suffer




                                                                                  8
1             Mobile Device Recognition Upon Redirect

                                                              Conversion
 User Receives     Tracking System     Redirects User to       Tracked
Email and Clicks   Identifies Device    Device-Specific    Successfully With
                                         Landing Page       Shared Tracking
                                                                 Code




                                                           Confirmation Page




                                                                               9
1         Mobile Device Recognition Upon Redirect

       Navigate Here: http://pdt.directtrack.com/test

            From PC                     From Mobile




Arrive at http://www.google.com   Arrive at http://m.yahoo.com




                                                                 10
2          Poor App Tracking User Experience


COMMON MISTAKE:
The affiliate offer uses a “web page pop” back-door tracking mechanism to
track an App install.

SOLUTION:
Ensure the App install is using a “fingerprint” tracking method with formatted
SDK. Ensure tracking occurs without affecting user experience.



     Issues and Risks
      Tracking becomes              Loss of          Affiliates and networks fail
         100% reliant              tracking          to collect on commission
         on end user               accuracy                 rightfully owed




                                                                                    11
2            Poor App Tracking User Experience


   USER
                                                  Web Browser   User Taken
EXPERIENCE    USER CLICKS   App STORE   INSTALL
                                                    Loads       Back to App




                                                   Poor Tracking Accuracy.
                                                      Reliant on User.




                                                                              12
3            Lack of Post-App Install Tracking


COMMON MISTAKE:
Affiliate Cost Per App Install (CPI) offers that lack post-install payout
opportunities. Awareness that these opportunities even exist.

SOLUTION:
Use technology to track and pay affiliates on transactions that occur after the
initial App install.



     Issues and Risks
    Limited affiliate earning      Networks lose             Loss of user
         opportunities              affiliates to           Lifetime Value
                                    competition             (LTV) analytics




                                                                                  13
3        Lack of Post-App Install Tracking




 Traditional CPI
    App Payout




Post App-Install
       Payouts
                                               In-App
                                App Upgrade
                                              Purchase



                                                         14
4            Failure to Use Mobile Ad Rotators


COMMON MISTAKE:
Relying on one creative to generate conversions without split testing or
optimizing.

SOLUTION:
Use mobile ad rotators to ensure the highest performing creative is being
served across all channels.



     Issues and Risks
     Lack of optimization       “All eggs in one
                                                         Lose advanced
   means less commission       basket” approach
    earned by affiliate and                           targeting controls at
                                produces lower
           network                                        creative level
                               conversion rates



                                                                              15
4   Mobile Ad Rotator: Targeting




                                   16
4              Mobile Ad Rotator: Inventory Management


Ads in rotation:            Mobile publisher landing page:



     1. .

     2. .

     3. .

     4. .

     5. .




                                                             17
4            Mobile Ad Rotator: Optimize on Performance



                                  Views      Clicks    Revenue
    1.   .                       1 million   40,000     $650

    2.   .                       1 million   26,000     $910


    3.   .                       1 million   11,000     $250


    4.   .                       1 million   82,000    $2,000


    5.   .                       1 million   31,000    $4,200




                          Optimized based on revenue
                          generated per creative


                                                                 18
5          Lack of In-House Mobile Performance Tracking


COMMON MISTAKE:
Engaging in mobile marketing efforts without an in-house mobile tracking
platform.

SOLUTION:
Use a tracking engine to serve as the hub for all mobile-related traffic buys
and affiliate-tracked transactions.



     Issues and Risks
      Lack of control –       Will “throw spaghetti      Loss of centralized
     spend, optimization,         at the wall and      reporting for all mobile
       ROI, attribution          hope it sticks”         marketing channels




                                                                                  19
5         Lack of In-House Mobile Performance Tracking


Mobile Distribution             Mobile Ad
         Channels                                  Affiliates      Social Media
                                Networks




 Central In-House
 Tracking Engine




                                                                Affiliate Performance
                             Real-Time Tracking
                                                                Social Performance
   Value Gained       Mobile Channel Attribution
                                                                Ad Rotators
                               Mobile Analytics
                                                                Optimization



                                                                                        20
Conclusion: Takeaways

• Affiliates: Mobile users must be
  accounted for in all scenarios going
  forward. Force the network or advertiser
  to make changes to optimize for a mobile
  experience.


• Networks: Arm yourself now and stay
  up to date with the latest in mobile-
  tracking technology. Late comers will be
  bypassed.


• Advertisers / App Developers:
  The affiliate channel will fast become one
  of the most cost effective and productive
  mediums for generating user installs.
  Prepare now.


                                               21
Questions?
 jstevens@directresponse.com
       Twitter - @jstevnz

Booth #223/225



  Visit: www.directtrack.com
    USA: +1.412.921.6881
  Toll Free: 1-866-773-4460
                               22

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Top 5 Mistakes in Mobile Affiliate Marketing

  • 1. The Top Five Mistakes in Mobile Affiliate Marketing 1 2 3 4 5 Jeff Stevens Director of Sales DirectTrack / Direct Response Technologies January 2013
  • 2. DirectTrack: Our point of view. POWERING: Affiliate Networks Display Networks Tier-1 Brands High-Volume Publishers Mobile Marketers Social Media Marketers Channel Partner Programs 2
  • 3. Annually, DirectTrack Accounts For: “Up to 30% of all clicks tracked are being generated from a mobile device or tablet.” 3
  • 5. Affiliate Challenges: App Overload “26,000 applications were submitted to the iTunes App store in each of the first seven months of 2012.” - That’s a lot of Apps!  Affiliates must choose a Cost Per Install (CPI) App offer carefully or risk being burned.  Ask the right questions, and use the same vetting process that you would use for traditional affiliate offers. 5
  • 6. Affiliate Challenges: Mobile vs. PC Mobile users and PC users are effectively now one and the same. The user experience of all affiliate driven offers should account for this fact. Traditional Email Marketing: “We have seen upwards of 40% of clicks driven by a mobile device rather than a PC when an offer is sent via mass email” 6
  • 7. Affiliate Opportunity Affiliate Mobile Opportunities Go Beyond Apps  Ensure that ALL offers are properly formatted to accept a mobile user click.  Test the offer end to end on both PC, mobile handheld, and tablet. Thrive From Others’ Past Mistakes! 7
  • 8. 1 Mobile Device Recognition Upon Redirect COMMON MISTAKE: Rely on the advertiser (or App developer) to handle device recognition at the landing-page level. SOLUTION: Affiliate and network controls landing-page optimization at the redirect level. Issues and Risks PC and mobile users Low conversion rate All parties in sent to one shared due to poor user transaction landing page experience chain suffer 8
  • 9. 1 Mobile Device Recognition Upon Redirect Conversion User Receives Tracking System Redirects User to Tracked Email and Clicks Identifies Device Device-Specific Successfully With Landing Page Shared Tracking Code Confirmation Page 9
  • 10. 1 Mobile Device Recognition Upon Redirect Navigate Here: http://pdt.directtrack.com/test From PC From Mobile Arrive at http://www.google.com Arrive at http://m.yahoo.com 10
  • 11. 2 Poor App Tracking User Experience COMMON MISTAKE: The affiliate offer uses a “web page pop” back-door tracking mechanism to track an App install. SOLUTION: Ensure the App install is using a “fingerprint” tracking method with formatted SDK. Ensure tracking occurs without affecting user experience. Issues and Risks Tracking becomes Loss of Affiliates and networks fail 100% reliant tracking to collect on commission on end user accuracy rightfully owed 11
  • 12. 2 Poor App Tracking User Experience USER Web Browser User Taken EXPERIENCE USER CLICKS App STORE INSTALL Loads Back to App Poor Tracking Accuracy. Reliant on User. 12
  • 13. 3 Lack of Post-App Install Tracking COMMON MISTAKE: Affiliate Cost Per App Install (CPI) offers that lack post-install payout opportunities. Awareness that these opportunities even exist. SOLUTION: Use technology to track and pay affiliates on transactions that occur after the initial App install. Issues and Risks Limited affiliate earning Networks lose Loss of user opportunities affiliates to Lifetime Value competition (LTV) analytics 13
  • 14. 3 Lack of Post-App Install Tracking Traditional CPI App Payout Post App-Install Payouts In-App App Upgrade Purchase 14
  • 15. 4 Failure to Use Mobile Ad Rotators COMMON MISTAKE: Relying on one creative to generate conversions without split testing or optimizing. SOLUTION: Use mobile ad rotators to ensure the highest performing creative is being served across all channels. Issues and Risks Lack of optimization “All eggs in one Lose advanced means less commission basket” approach earned by affiliate and targeting controls at produces lower network creative level conversion rates 15
  • 16. 4 Mobile Ad Rotator: Targeting 16
  • 17. 4 Mobile Ad Rotator: Inventory Management Ads in rotation: Mobile publisher landing page: 1. . 2. . 3. . 4. . 5. . 17
  • 18. 4 Mobile Ad Rotator: Optimize on Performance Views Clicks Revenue 1. . 1 million 40,000 $650 2. . 1 million 26,000 $910 3. . 1 million 11,000 $250 4. . 1 million 82,000 $2,000 5. . 1 million 31,000 $4,200 Optimized based on revenue generated per creative 18
  • 19. 5 Lack of In-House Mobile Performance Tracking COMMON MISTAKE: Engaging in mobile marketing efforts without an in-house mobile tracking platform. SOLUTION: Use a tracking engine to serve as the hub for all mobile-related traffic buys and affiliate-tracked transactions. Issues and Risks Lack of control – Will “throw spaghetti Loss of centralized spend, optimization, at the wall and reporting for all mobile ROI, attribution hope it sticks” marketing channels 19
  • 20. 5 Lack of In-House Mobile Performance Tracking Mobile Distribution Mobile Ad Channels Affiliates Social Media Networks Central In-House Tracking Engine Affiliate Performance Real-Time Tracking Social Performance Value Gained Mobile Channel Attribution Ad Rotators Mobile Analytics Optimization 20
  • 21. Conclusion: Takeaways • Affiliates: Mobile users must be accounted for in all scenarios going forward. Force the network or advertiser to make changes to optimize for a mobile experience. • Networks: Arm yourself now and stay up to date with the latest in mobile- tracking technology. Late comers will be bypassed. • Advertisers / App Developers: The affiliate channel will fast become one of the most cost effective and productive mediums for generating user installs. Prepare now. 21
  • 22. Questions? jstevens@directresponse.com Twitter - @jstevnz Booth #223/225 Visit: www.directtrack.com USA: +1.412.921.6881 Toll Free: 1-866-773-4460 22

Notas del editor

  1. According to a 2012 survey by RadiumOne, 55% of those surveyed made a purchase from a mobile device in the last six months.47% had clicked on a mobile ad in the past three months.50% had shared offers such as coupons, sales, and ads via their smartphones.
  2. According to a 2012 survey by RadiumOne, 55% of those surveyed made a purchase from a mobile device in the last six months.47% had clicked on a mobile ad in the past three months.50% had shared offers such as coupons, sales, and ads via their smartphones.
  3. According to a 2012 survey by RadiumOne, 55% of those surveyed made a purchase from a mobile device in the last six months.47% had clicked on a mobile ad in the past three months.50% had shared offers such as coupons, sales, and ads via their smartphones.
  4. According to a 2012 survey by RadiumOne, 55% of those surveyed made a purchase from a mobile device in the last six months.47% had clicked on a mobile ad in the past three months.50% had shared offers such as coupons, sales, and ads via their smartphones.
  5. According to a 2012 survey by RadiumOne, 55% of those surveyed made a purchase from a mobile device in the last six months.47% had clicked on a mobile ad in the past three months.50% had shared offers such as coupons, sales, and ads via their smartphones.
  6. According to a 2012 survey by RadiumOne, 55% of those surveyed made a purchase from a mobile device in the last six months.47% had clicked on a mobile ad in the past three months.50% had shared offers such as coupons, sales, and ads via their smartphones.
  7. Lack of Proper Mobile redirect functionality to send all mobile traffic to a specific mobile page vs. web traffic being sent to a web page.   This will provide a great lead-in from the example above.  Will keep users engaged while they test both.
  8. Lack of Proper Mobile redirect functionality to send all mobile traffic to a specific mobile page vs. web traffic being sent to a web page.   This will provide a great lead-in from the example above.  Will keep users engaged while they test both.
  9. Lack of Proper Mobile redirect functionality to send all mobile traffic to a specific mobile page vs. web traffic being sent to a web page.   This will provide a great lead-in from the example above.  Will keep users engaged while they test both.
  10. Lack of a mobile optimized landing page – when a campaign goes out, send web traffic to web landing page and any mobile traffic should be redirected to a landing page that is optimized for a mobile device or tablet (would be great to have a live example for people to try while I am presenting.  “For those with a laptop, go to this link – directtrack.com/test.  Now on your mobile, go to the same link.”  We can show two different pages and clearly outline the differences
  11. Lack of a mobile optimized landing page – when a campaign goes out, send web traffic to web landing page and any mobile traffic should be redirected to a landing page that is optimized for a mobile device or tablet (would be great to have a live example for people to try while I am presenting.  “For those with a laptop, go to this link – directtrack.com/test.  Now on your mobile, go to the same link.”  We can show two different pages and clearly outline the differences
  12. Lack of proper ad-sizing per individual device.  Banners and creatives will each be rendered differently depending on the mobile screen size.  Utilize a smart adserver to pull from a pool of creatives to display correct sizes per device.
  13. Strategic use of click-to-call in mobile campaigns.  While a standalone mobile banner ad certainly has its role in mobile marketing, advertisers should be open to split testing click-to-call phone numbers in their ads to test performance.  (We may want to pull in Ring Revenue to throw some stats out there… and we can reference their service.
  14. Lack of targeting in a mobile ad rotator – Similar to the value ad rotators bring to web ads, we can first explain why a rotation of ads is important in mobile marketing – optimization on revenue or click-through, easily swap out new ads without modifying code, etc.   The key takeaway will be targeting each ad within ad ad rotator to such factors as time of day, day of week, and eliminate individual ads that are not performing (ie. removal of an ad that dips below a given conversion rate percentage).
  15. Lack of targeting in a mobile ad rotator – Similar to the value ad rotators bring to web ads, we can first explain why a rotation of ads is important in mobile marketing – optimization on revenue or click-through, easily swap out new ads without modifying code, etc.   The key takeaway will be targeting each ad within ad ad rotator to such factors as time of day, day of week, and eliminate individual ads that are not performing (ie. removal of an ad that dips below a given conversion rate percentage).