Malcolm Baldridge[1]

The Malcolm Baldrige National Quality Assurance Award The Quest for Excellence Eric Santostefano

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What Is the Malcolm Baldrige Quality Award? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],

Malcolm Baldrige ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Reasons for the Establishment of the Malcolm Baldrige Quality Award ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

How Can the Award Be Used to Help an Organization? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

How an Organization Is Chosen As a MBNQA Winner ,[object Object],[object Object],[object Object]

Seven Key Areas Specific to Winning the Award ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Point Values for the Seven Key Areas of Evaluation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Board of Examiners ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Real World Example: What It Takes to be a Malcolm Baldrige Award Winner ,[object Object],[object Object],[object Object],[object Object]

Exercise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Exercise Answers ,[object Object],[object Object],[object Object],[object Object]

Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Bibliography ,[object Object],[object Object],[object Object],[object Object]

Malcolm Baldridge[1]

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Malcolm Baldridge[1]