Travel and tourism involves the movement and transportation of people between their homes and destinations for various purposes like business, pleasure, visiting friends and relatives. Tourism is closely associated with leisure travel and involves activities like sightseeing. Travel and tourism is a major foreign exchange earner for India and creates many jobs and employment opportunities while requiring relatively low investment. However, it can also impact the environment. Key factors that influence the development of tourism in India include natural attractions, socioeconomic conditions, and political policies. Major players in the Indian tourism industry include Cox & Kings, Kesari Tours, Thomas Cook, and Raj Travels & Tours.

1. TRAVELS AND TOURISM

2. Travel :- The “nonroutine” movement of people back and forth between. their residences and one or more destinations, including business related trips. Definition Tourism :- Associates with leisure forms of travel, including Primarily Pleasure trips and visits to friends and relatives

8. SERVICE ENCOUNTER

9. SERVICE FAILURE

10. SERVICE FAILURE SERVICE RECOVERY

14. COMPARISON BETWEEN COX & KINGS AND RAJ TRAVEL product

16. COMPARISON BETWEEN COX & KINGS AND RAJ TRAVEL PRICE

18. COMPARISON BETWEEN COX & KINGS AND RAJ TRAVEL PROMOTION

20. COMPARISON BETWEEN COX & KINGS AND RAJ TRAVEL PLACE

22. COMPARISON BETWEEN COX & KINGS AND RAJ TRAVEL PEOPLE

24. COMPARISON BETWEEN COX & KINGS AND RAJ TRAVEL PROCESS

26. COMPARISON BETWEEN COX & KINGS AND RAJ TRAVEL PHYSICAL EVIDENCE

27. CONCLUSION

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