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TALENT
EDUCATION
TM Flow
Talent
Planning

Talent
Marketing

Talent
Selection

Talent
Induction

Talent Goal
Setting

Talent
Allocation

Talent
Education

Tracking &
Pipeline
Management

Talent
Review

Succesion
Planning

Rewards &
Recognition

Performance
Assesment
Talent Education
• This process increases the skills
and knowledge of our members
through a mix of theoretical and
experience based learning.
• The LC EB & coordinators
contributes to the learning of
members as they train members
on-the-job for their role in the
functional team.
Objectives
• Increase retention rate of newly recruited members
• Increase members knowledge so that they can perform

• Deliver on promises to provide opportunities for members to gain
knowledge, skills and competencies in AIESEC
• Decrease learning curve timeline
• Engage externals for relevant training sessions: presentation skills,
sells skills, networking, effective communication, working with a

team, project management etc
Confere
nces
seminars

mentorin
g

team
experie
nces

Areas of the
learning
environment

blogs
and
resource
sharing

learning
circles
on
specific
topics
individu
al
discover
y

virtual
spaces
forums
What is a LEC?
A LEC is a structured set of learning events that are provided to
members during their AIESEC Experience.

What kind of
education
members
need?

At what
point of their
time in
AIESEC?
Why use the LEC?
• Simple to use
• Adaptable to ypur LC

• Help focus your TM Plans
• Does not change your current structure
• Increases efficiency without reinventing the wheel
• Will help drive Xactivity in your LC
• Defined timelines (roles & areas)
LEC Content
AIESEC
Knowledge
Skills
development
(GCM)

Funtional
Education

LEC
Divided by areas
FNZ

OGIP

OGCDP

MKT

TM

SKILLS

Timelines by Role

IGCDP

IGIP

AR
AIESEC Knowledge (SMI)
TOPIC

General Knowledge

AIESEC
Experience

The AIESEC
Way

AIESEC History

Understand the AIESEC Experience
Understand the AIESEC Experience Phases
Understand how they can package the AIESEC Experience
Why AIESEC needs leaders
Know the AIESEC XP programmes and how to use them in development of our members
Know what opportunities we can offer
Understand AIESEC Identity and Impact
Understand AIESEC Vision & Values and know how to live them
Understand what is "The Way We Do It*" and what activities are involved
Know how we align AIESEC 2015 vision during daily work
Know the basic facts about the organization roots
Know how to connect facts from the past that will help to understand what AIESEC is doing
currently

Target

Area

AR knowledge
Newbies

Block

TOPIC

Newbies

Newbies

abc Alumni
ALL

See connection between external reality and the changes of the organization

AIESEC
Structure &
acronyms
Myaiesec.net
AIESEC
Competency
Model
Branding

Strategic Knowledge

Knowledge included

Know how the structure looks like in AIESEC (International, Regional, National, Local)
Are aware of opportunities and global learning environment that AIESEC provides
Know what is an EB and their role
Understand their place in structure & how to ensure accountability in the structure
Understand role of the MyAIESEC.net
Know how to use it (competency assessment tool, wikies, persons, files, roles, forms, etc)
Introducing AIESEC Competency Model
Understand role of competency model for personal development
Understand the link between Competency and their JD
Importance & Benefits
Visual Guidelines

AIESEC 2015

Know LC history (general)
Know the current reality of the LC
Know LC Plan and LC goals
How does the LC interact as one
Know LC identity and vision
Understand AIESEC 2015 Vision and BHAG
Understand the connection between the AIESEC Experience and AIESEC 2015
Understand KPIs and MoS

One AIESEC
Mexico

Understand the connection with the Current National Drivers and 2015 goals
Know National directions and Initiatives
Know how and when they can take part in these Initiatives
Understand role of Focus Areas

LC current
Reality

Compendium
and law
Areas Core
Processes

Know what are the Global, National and Local Focus Areas
National
Local
Know where to find compendium
TN & EP fee
ICX Ra Ma Re
OGX Ra Ma Re

Newbies

Alumni Management

Block

Newbies

Newbies

Newbies

Newbies

Alumni Strategies

Event
management

TLP Newbies

Knowledge included

Target

Sales
*National & local products
*sales processes
* RA MA RE
PR
PODIO (CRM Management)
Comunication (internal & external)
* Data bases (develop and control)
* Newsletters
*Efective comunication

Alumni
Members

Know what is the current direction of Alumni area
Know national Alumni strategy
Know how to map Alumni
Communications Strategy Management for Alumni
Understand the Alumni Market and Products Portfolio
Know how to involve Alumni
Networking
- Strategic planning
- Brand Presence
- Stakeholders management (knowledge & understanding)

Alumni
Members

Marketing Research
Event Planning
Event Budget
Event Logistics & execution
Event Control
Event Results & Rentability

ALL
Newbies
TLP Newbies
Newbies &
TLP Newies

Newbies

LLC Phase
Implementation

Understand the Long-Life Connection Phase
Know how to build career plan
Know what kind of opportunities are available for Alumni inside and outside
AIESEC
Know how to develop projects for Alumni according to LLC Phase

LC TLPs,
EB & Alumni
TLPs
OGX GIP Knowledge

OGX GCDP knowledge

Exchange
Overview

ABC Exchange

Knowledge included

TOPIC

Going for
Exchange
MyAIESEC.net
and Exchange
module training
X processes

Product
understanding

Exchange place and role in AIESEC (MoS, why Exchange?)
Exchange role and place in AIESEC Experience
Making X happen
Exchange place on what we envision for 2015 - role of VP OGX and other VPs in
X management
Basics of how X happens (RA MA RE)
How to package X for TMs and TLs
X programmes role in member's development
Opportunties in LC before and after an X programme
How to use MyAIESEC.net - Complete information on different features of
Exchange Module
TN Flow
EP Flow
EP Timelines
EP fee & What does it include?
Understanding OGX process & timeline
What are the benefits of our program
Understanding pools of customers
Supply and demand management
Subproducts (name, definition, diference between others, etc)

Target

Block

OGX, MKT, TM
Members & Eps

All members

Knowledge included

TOPIC
Exchange
Overview

All members

ABC Exchange

Block

Going for
Exchange
MyAIESEC.net
and Exchange
module training

All members

X processes

OGX Members

Product
understanding

Exchange place and role in AIESEC (MoS, why Exchange?)
Exchange role and place in AIESEC Experience
Making X happen
Exchange place on what we envision for 2015 - role of VP OGX and other VPs in
X management
Basics of how X happens (RA MA RE)
How can member go for X - basics
X programmes role in member's development
Opportunties in LC before and after an X programme
How to use MyAIESEC.net - Complete information on different features of
Exchange Module
TN Flow
EP Flow
EP Timelines
EP fee
Understanding OGX process & timeline
What are the benefits of our program
Understanding pools & peaks
Subproducts (name, definition, diference between others, etc)

Target

OGX
Members

OGX
Members &
Eps
OGX
Members &
Eps

All members

OGX
Members

Market Research (Understanding how to use Supply and Demand)
Market Research (Understanding how to use Supply and Demand)

How to work with TM?

How to work with TM?

How to work with MKT (promotion, campaign, etc)?

How to work with MKT (promotion, campaign, etc)?

Recruitment and
selection

Sales pitch and tips and tricks during promotions
Understanding of the products & subproducts

Recruitment

OGX, MKT & TM
Members

Sales pitch and tips and tricks during promotions
Understanding of the products & subproducts
Subproducts selection

Subproducts selection

How to select Eps (competencies)

How to select Eps (competencies)

Internal Promotion of Exchange (encouraging to go for X)

Internal Promotion of Exchange (encouraging to go for X)

Correct Raising Flow

Understand how to explain the EP contract

New Aplication Form (myaiesec.org)

Correct Raising Flow

xProcesess

Entering EP form, preparing CV

Entering EP form, preparing CV
OGX Members
& All Eps

How to run Review Board
Status in my@.net (NEW--> AVAILABLE)
Payment : Values and costs- Making receipts- Charging and collecting

MA

Supply and Demand Management
Searching for TNs
Using aiesec.net for internal and past experience/surveys to understand student
market
Delivery tools for match (for Eps how to do effective self-matching)
Presenting the opportunities

RA

xProcesess

New Aplication Form (myaiesec.org)

RA

Tracking EP

Contact with Host LC
OGX Members
& All Eps

RE

OGX Members

PODIO

Home LC Connection (EP & LC Host)
Tracking EP

OGX
Members &
All Eps

Re-integration (Opportunities for Eps)
Application Process

Application Process
Allocation Process

OGX
Members &
All Eps

Status in my@.net (AVAILABLE-->MATCH)
Basic procedures and necessary documents for OGX (visa, passport, acceptance
notes, life insurance, etc)

Re-integration (Opportunities for Eps)

PODIO

Supply and Demand Management
Searching for TNs
Using aiesec.net for internal and past experience/surveys to understand student
market
Delivery tools for match (for Eps how to do effective self-matching)
Presenting the opportunities
OPS

Contact with Host LC
Home LC Connection (EP & LC Host)

OGX
Members &
All Eps

Status in my@.net (NEW--> AVAILABLE)
Payment : Values and costs- Making receipts- Charging and collecting

MA

OGX Members
& All Eps

How to run Review Board
Understand how to explain the EP contract

OPS
Basic procedures and necessary documents for OGX (visa, passport, acceptance
notes, life insurance, etc)
Status in my@.net (AVAILABLE-->MATCH)

RE

OGX & TM &
MKT
Members

Allocation Process

OGX
Members

Audits

Audits

Exchange
Planning

Exchange
Planning

Exchange strategies (TN teams, OGX Projects, Regional initatives)
National cooperation

Delivery of
Exchange
XPP & Contract
LC Cooperations
Product
Packaging
(CLUSTER 1)
Collaborations
(CLUSTER 1)

X management on local level and local X structures
EP management and servicing (processes, tools, standarts)
Advanced Exchange module and MyAIESEC.net
OGX Members
Measurement Tools (NPS, qulity control tools, feedback evaluation)
Detailed understanding of the XPP & Contract and how to handle any issues facing
an EP
How to set up LC-LC cooperations, how manage working with different countries
and how to ensure you deliver on the cooperation. Also tools that can be used to
track the partnership.
Creating packages to improve our GCDP and GIP product. How to create
packages, who to approach and what should be thought about when starting to
create packages.

Education on how to collaborate with external organizations. From market
research, preparing proposals, negotiations to follow up with partnership

Exchange Management

Exchange Management

Setting strategic direction for LCs on basis of X standards and long term strategy
Setting strategic direction for LCs on basis of X standards and long term strategy
How to plan X goals (required EB)
How to plan and execute exchange diversification (MK Tinvolved)
Opportunites for Pocket Recruitment (Programme Based Recruitment) (MKT
involve)

How to plan X goals (required X, ER, TM)
How to plan and execute exchange diversification
Opportunites for Pocket Recruitment (Programme Based Recruitment)

OGX
Members

Exchange strategies (TN teams, OGX Projects, Regional initatives)
National cooperation

Delivery of
Exchange
XPP & Contract
How to manage
OGX Team
OGIP
Capitalization
SU's

X management on local level and local X structures
Delivery Management locally and tools
Advanced Exchange module and MyAIESEC.net
How to sign a partnership agreement

OGX
Members

Measurement Tools
Detailed understanding of the XPP & Contract and how to handle any issues facing OGX
an EP
Members
Servicing
OGX
EP Manager Role
Members
Align expectations
Suply & Demand
How to approach GIP Profiles
National Strategies
Starting from scratch and common mistakes
Execute planning TIPS (Tracking EPs)
oGIP differences from Ogcdp

OGX
Members

Sus
ICX GCDP knowledge

ICX GIP knowledge
Knowledge included

TOPIC
Exchange
Overview

Exchange place and role in AIESEC (MoS, why @ does X)
Exchange role and place in @ XP (management and experience)
Exchange place on what we envision for 2015 - role of VP X and other VPs in X
management

Target

ABC Exchange

MyAIESEC.net
and Exchange
module training

X processes

Interns Involvement
Know what kind of opportunities offer to interns
How to use MyAIESEC.net - Complete information on different features of
Exchange Module
Basic procedures and necessary documents for ICX (evaluations timeline, visa
documents, acceptance notes, life insurance, etc)
Pricing

EB & ICX
Members

ICX Members

EP Flow
XPP on TN side
International Exchange Policies
International Exchange Quality Standars
Matchability checking in Exchange module
Complain Procedures

All members

X processes

ICX Members

Realize

Raising Planning
and Tracking

Raising TN
Editing TN
Auditing TN
Terms auditing
Contract auditing
Searching for EPs
Available forms tracker
TN Promotion
CV
Supply needs of different pools and how to ensure them
How to approach them and negotiate a deal;
Informal networking and the benefits of it;

ICX Members

RA

Know all factors which should be take into consideration (peak realizations)

All processes around matching:
- remind Members of NQB requirements during matching, explain matching
timeline, explain importance of account management during Matching
- how to upload a TN form on myaiesec.net
- how to change a TN form from new to available
- how to work with podio questionnaire to make matching more efficient
- how to interview EPs
- how to choose EPs for shortlist
- when to send shortlist to company (requirements: AN etc)
- how to/what is neccessary to change a TN form from available to matched

How to/what is neccessary to change a TN form from matched to realize
Wwhat has to happen after EP is matched? NQB requirements, visa etc Contact
with LCs
Channels of communication between Trainee and LC
TNs Evaluation

Migration
Process

ICX Members

Basic procedures and necessary documents for ICX (evaluations timeline, visa
documents, acceptance notes, life insurance, etc)
Pricing
EP Flow
XPP on TN side
International Exchange Policies
Complain Procedures (icb CASES)

All Members

ICX Members

Know all factors which should be take into consideration (peak realizations)
Know all raising strategies
Align supply & demand in myaiesec.net

ICX Members

How to manage forms in My@net (raising)
Form Specifications

ICX Members

Costing System
for TNs

Know how to manage Costing System regarding volume and duration
MC Fee

ICX Members

Auditing Forms

New Auditing Procesess
Change Status (New-->Available) (NST)

ICX Members

My @ .net

ICX Members

Preparation

Documents &
Migration
ICX Members

ICX Members &
TLP's

RE

Exchange Managemnt

Cooperations

XPP
• Overview of important topics
• Commom mistakes
• How to proceed, when facing difficulties
Delivery process and tools step by step
Preparation of the TN taker and the intern
Matchability checking in Exchange module
Servicing
Searching for
How to execute & What to offer
How to track progress of international, national or local cooperation
General Migration Process.
Know how to manage migration documents and delivery.
Visas specifications

ICX Members

How to use MyAIESEC.net - Complete information on different features of
Exchange Module
GCDP Issue Segmentation

Know how to plan different activities in term to ensure constant raising

My @ .net

Incoming
Exchange Quality

ICX Members

Interns Involvement
Know what kind of opportunities offer to interns

Know how to plan raising in term
Know how tracking system in the LC should look like

Matching
Matching

Target

TN Flow

MA

RA MA RE

MyAIESEC.net
and Exchange
module training

Exchange Quality

Know how to plan raising in term
Know how tracking system in the LC should look like

Raising Planning
and Tracking

Exchange place and role in AIESEC (MoS, why @ does X)
Exchange role and place in @ XP (management and experience)
Exchange place on what we envision for 2015 - role of VP X and other VPs in X
management
Basics of how X happens (what is RA MA RE)

Interaction with X
participants

TN Flow

Exchange Quality

Knowledge included

TOPIC
Exchange
Overview

ICX Members

Basics of how X happens (what is RA MA RE)

Interaction with X
participants

Block

ABC Exchange

Block

ICX TLP's
ICX Members &
TLP's

Search tools in My@ (Exchange menu, wikis for matching)
EP Supply peaks by country
LC-LC International Cooperation (formal, informal)
MATCH Promotion:
Communication and TN Promotion (email, wikis, facebook, videos)
Assertive channels (Facebook, Skype, application form)
Acceptance Procedures (normal and quick matching) (Interviews, AN, Form
management, etc)
AIESEC Mexico Match Optimization (myaiesec.net
How to prepare and use wish lists and align expectations between AIESEC and
trainee. (host, buddy, internship, LC, tn taker, etc)
Buddy definition and selection.
TN taker preparation (cultural, work infrastructure, trainee management, adjustment
to JD).
Importance documents for legalization (insurance, VISA, passport, air tickets,
invitation letter & AN)
Visa procedures and legislation.
How to solve common problems with visa (VPs network, contact with consulates,
etc)
General Migration Process.
Know how to manage migration documents and delivery.
Change Form Status (Available--> Match)

Integration between trainee and Host
Integration of trainee into LC
Servicing Trainee- Fist day at work, adjustment to JD and expectations alignment between
trainee and TN taker
TN Taker
Exchange evaluation systems
Host Families
Buddy management and integration to account manager
Re-raising
Job redefinition to re-raise and trainee's transition

Delivery
Exchange

Upload NGO contact and info to my@.net
How to fill a correct Job Questionnaire
How to sign a partnership agreement

ICX Members

ICX Members

ICX Members

ICX Members

ICX Members

ICX Members

ICX Members

Exchange raising procesess (upload to my@.net, interviews, select profiles, etc)
Know all raising strategies
Know how to plan different activities in term to ensure constant raising

Sales

Selling Process

Product Sheets,
Contracts, JQ
Customer
Relationship
Management
(CRM)

Sales Skill

Know the steps of selling process
Know the different types of selling process to choose the most suitable one
Sales call (Cold calling)
Elevator Pitch (Pitch AIESEC in 90 sec)
How to get a sucssefull meeting?
*Know the essensial requirements in servicing partners, and apply them in real
situations
*Understand the common senses of business and partners' feelings in specific
cases.
*Know common dress codes for specific situations
*Know basic body language and gestures to improve personal image.
Explain them all documents they need for meetings or for signing contracts
- Go through AGBs
- Go through Job Questionnaire
- Go through Pricing Document
- Go through Product Sheets
How to work with CRM
Know how to update the process of contacting, how to access and customize
information, manage the account effectively.
- How to find accounts
- How to enter data in the CRM (how should entries look like)
- Selling Territories
Characteristics of a good sales person (tips & tricks)
First meeting flow
Negociation, comunication & PR skills
Know how to control the conversations to commit to the purpose
Deal with hard questions from partners

ICX Members

ICX Members

ONG

AIESEC Product
Information

Know how to build LC structure to provide growth in raising results
How to run market research (fitting companies)
When to run market reasearch
How should the output of market research look like
Using
the supply and demand tools on myaiesec.net
Know detail information about ALL the products of Global Internship Programme.
Understand all products we are having
Understand all benefits and how to communicate them also understand CSR
products
Pricing

Account
Management

Re-raise
Partnership

ICX Members

NGO Servicing
ICX Members

Finance & Legal

Know how to re-engage partners to LC
Actively approach other sales people to continue their accounts.
Know how to utilize the relationship in the past between AIESEC and partners to reraise them.
Tracking & comunication
Checkpoints during the X
Payment
Legal documents
Receipts
Contract Signature

ICX Members

ICX Members

ICX Members

ICX Members

How to define responsibilites (TEAM. OCP)
ICX Members

Project Planning
ICX Members

Projects

Market research

Role of Account Management for exchange growth, quality and sustainability
Processes related to account management (evaluations, re-raise, account
expansion, internship tracking, feedbacks, etc)
How to identify values and wastes for TN Takers and trainees and set actions for
them
Planning meetings and deliverables for TNs (pre-matching, matching, preparation,
realization and re-raise)
How to search for more exchange opportunities in the company
How to identify potential problems in exchange/with intern and find solutions with
TN Taker
Ensure transition of every single contact (relationship, historical data, information
management tools, etc)

ICX Members

ICX TLPs

Know how to plan learning in project

Raising in
projects
National Projects

How to lead to a second meeting
Actively attending networking events and generate new relationships regularly;
utilise diversified source to build up new relationships

Planning tools
How to plan goals of projects
Timeline according to realization peaks
Project Budget
How to track and work with project plan
Know how to plan exchange in project

Project
Management

Know how to plan and track raising in projects
Know how to organize project structure to support raising
Know how to choose proper market and build selling points for project
Know examples of job descriptions around topic which project is addressed to

ICX Members

By cluster (application, relation with NST & MCB)
Project portafoli (timelines, definition, diferrences, etc)

ICX Members

Manejo de equipo, gestion de actividades Trainees, Servicing, sustentabilidad
proycto)

ICX Members

Charching and executing payment transactions

Market Research
Pools and Seasonality
Pay attention to volume, profiles, seasonality, main TN countries, main EP
countries etc.

Companies

Trainees

Customers attencion (tips & tricks)
Account Expansion and Re-Raise:
*Know how to re-engage partner to LC activities
*Actively approach other sales people to continue their accounts.
*Know how to utilize the relationship in the past between AIESEC and partners to
re-raise them.
Quality meassurements
Follow up & Support
LC Integration
Quality meassurements

Opportunities for Trainees

ICX Members

SALES

Delivery

Servicing & tracking for the TN Taker

ICX Members

Pre- Sales

AIESEC Product Information (benefits to partners)
Targeting
Sales Planning
Sales material
Supply management

Responsabilidad
Social

Local

PODIO

CRM

ICX Members

ICX Members

National
ICX Members
MKT knowledge

AIESEC Learning
Environment
Global
Competency
Model

Talent Marketing

Talent Selection

All areas

Know what are 6 elements of AIESEC Learning Environment
How 6 elements take place in AIESEC experience
How to enhance learning environment in LC

TM Newbies

Understand what is Competency/Competency Model
Understand the importance of using Competency in organization
Know how Competency Model is implemented in TM process
Know how to do Self-Competency assessment

EB & TM
Members

Know how to make external and internal scanning and why it is important
Know how the planning process looks like and the connections between the LC
planning and Talent Planning
Know how to LC Analysis to be able to identify how many people are required in
the teams and LC overall
Know how to prepare long term HR plan which ensure diversification of
backgrounds of all types of members and EP supply

TM & OGX
Members

Understand which is the connection between TM and COMM in Recruitment
Know how to run Students Segmentation and define targets
TM & MKT
Know how to run Profile Based Recruitment
Members
Know how to use different communication tools to appeal to different audiences
and market the right message about AIESEC
Importance of selection process
Know
the profile of member and selection criteria
Know how the selection process looks like
Understand the timeline of selection
Know how to plan scenario
Know TM Members
how inform a person that they haven't been accepted and how to give feedback
Know how to communicate next steps for accepted candidates
Importance of transparency in selection process

Performance
Management

Membership Development

Talent Induction

Understand Induction Process
Know how to plan Induction process in LC
Understand importance of involvement of different stakeholders
Know how to run Induction for each AIESEC Programme

TM Members

Talent Allocation

Importance of this stage 100%
Know how to run effective allocation
Know how to create JDs and use them properly
Know how to prepare Opportunities in LC and promote them

What are the internal communication channels and how to use them?
Where to find what kind of information?

How?

Medios
Content Topics
Impact

MKT
Members

Communication
usage

How to use communication channels effectively?
How to create attractive information for each of the stakeholders groups?

MKT
Members

Communicating
AIESEC to
different
stakeholders

What are the stakeholders groups that AIESEC is targeting
What are the characteristics of each of those groups
How AIESEC is communicating with each of those groups (media)
How AIESEC is modifying the communicate taking into account the character tics
of each of those groups

MKT
Members

What are the rules of materials creation
How to distinguish properly created materials from unproper ones
What are the visual guidelines of AIESEC Brand (advancewith details ):
*Logo ussage
*New Branding elements

MKT
Members

Visual Guidelines

Basic Topics

Personal
Development
Plan
Conference &
Agenda
Management

Talent Education

Know what Goal setting is and why it is important
Know principles of goals setting
Understand aligment between organization and individual goals
Match personal and profesional goals with AIESEC X
Know how to build conference agenda
Know how to manage the conference
Know the Pre-During-Post management of agenda
Understand how to build sessions objectives and session outlines
Know how to build faci team

EB & TM
Members

Pipeline
Management

Know what pipeline management is and why it is important
Know how to use pipeline during whole term
Know how can we leverage the Pipeline to increase results

Leadership
Development

Understand why leadership is important for AIESEC
Know how to drive personal growth by frequently reflecting on the experiences you
make in your specific leadership position
Gain a deeper understanding of different leadership styles and how to apply this in
leadership role
Know different tols and models to motivate people
Know how to take care of integration in team
Know how to design Rewards and Recognition system
Team Building (Why, flow, etc)

Talent Review &
Succession
Planning

Understand what Talent Review is and what is the role of Talent Review
Know what Talent Succession Planning is
Know how to do Succession Planning in LC

Transition

Recruitment
Promotion

Media Relations

LC TLP's

Know how to implement the Local Education Cycle
Know how to make needs assessment (Understand what different tools can be
used to fill gaps in knowledge of members)
Know how to track and measure education in LC
Know how to involve externals
COACHING
Understand difference between mentoring and coaching
Know how to run coaching in your LC
Know how to eveluate the work of coaches

Talent Motivation

Promotion in
Internet

EB & TM
Members

Events
EB & LC
TLPs

TM
Members,
EB & TLPs

LC TLPs

EB & TLPs

EB & TM
TLPs

Target

Why?

EB Members

Promotion & PR

Induction Processes

Know the profile of member and selection criteria
Understand the role of different methods/tools of selection available and know how
to use them
Know how to design application forms
Know how to run selection based on Competency Model

Knowledge included

TOPIC

Block

Technical
Knowledge

Recruitment Processes

Talent Planning

Target

Internal
Communi
cation

TM Role &TM
Process

Knowledge included
Understand what TM role is in AIESEC
What are the TM Process
How TM processes are implemented
Who are involved in each TM process

External
Communication

TOPIC

Information
Management

ABC Talent
Managemenet

Block

AIESEC Brand

TM knowledge

Web Page
management
MyAIESEC.net

Technical Skills
training

Knowledge
Management
Tools

Why AIESEC wants to have a strong brand
How AIESEC wants to create its strong brand ¡ Do's & Dont's!
How should AIESEC be communicated to the environment (brand experience)

Know how to create an internet mailing
Know basics about web positioning
Know how to use innovatory ways of promotion in internet
Understand the Web 2.0 strategies and how to implement them in the LC
Social Media Marketing strategy understanding
Content Management of facebook, twitter, and other channels
Creation of social media campaigns
Know how to communicate AIESEC during Recruitment promotion (stands, info
meetings, class presentations)
Know the answers for difficult questions during promoting on stands, info meetings,
class presentations
Know which channels to use at best to promote recruitment
How to deliver campaigns on local level for recruitment support (media, internal &
external)
Know how to build good relationship with journalists
Know how to create a proposals and agreements with media
Know how to create communications plan
Know how to write an article
Know how does good quality press information note looks like
Which is the event Target?
Event Planning PRE-DURING-POST
Event Participation PRE-DURING-POST
Benefits
Know how to edit webpage (Web Publishing System)
AIESEC in Mexico web pages standards
Basic rules of positioning web page
MyAIESEC.net as a tool for matching, communication, resource for learning and
managing the organization
Explore each functional tabs of myaiesec.net
Managing MyAIESEC.net

LC Members

All members

MKT
Members

MKT
Members

MKT
Members

MKT
Members

MKT
Members

LC Members

HTML
Illustrator
Video Editing Software
Photography

MKT
Members

What is knowledge management
Understand how to manage it
Know different ways of storing and sharing

EB & MKT
TLPs

myaisec.net
Podio
Aiesec Academy

LC Members
FNZ knowledge
Block

ABC Finance

AIESEC Finance
Finance Policies

Accounting

Legal Issues

Areas

ICX & FINANCE

Special Units
TM, MKT &
FINANCE

National Info

OGX &
FINANCE

National
Accounts
Facturas y
Deducibles
National Fee

Tools

Bancanet
Podio
Finance Corner
CONTPAQ

Skills Development

Knowledge included

TOPIC

Target

Understand mission, role of Finance in AIESEC
Finance terminology
Budget policies
Revenues and expenses policies.
Accounting and internal control policies.
Local Accountancies, iimportance, dates.
CONTPAQ
Physical Account
Understand how to do it.
How to present the reports for internal auditory
Legal Docuements (acta constitutiva, carta de apoderados legales, RFC)
Representante Legal
National Compendium
Local Compendium
National & Local Legality
Know what are our obligations and previleges

Finance
Members
Finance
Members

Finance
Members

LC Members

TOPIC
Time
Management

Emotional
Intelligence
Presentation
Skills
Team
management

CAM
TN Fee
TN Registration
Contracts
Trainee Payments
Pricing
Importance for ASE
Sustainable Projects (iGCDP)

Finance &
ICX
Members

Way of working

How SUs works (Autonomy)
Budget (Areas)
Recruitment

Finance, EB,
SUP & SU
Members

Recruitment (Budget, tracking, analysis)
Local events (Budget, tracking, analysis)
Rewards & Recognition
Promotion (Budget, tracking, analysis)
National EP Form Pricing
Acount Management (reservas y cuenta corriente)
Local & National Payment (Procesess and account movements)

Finance, TM
& MKT
Members
Finance &
OGX
Members

Travel Cost Sharing
Alumni
Conference Accounts I & II
Expansions
What is "deducibles"
"Deducibles" deadlines
Importancia de Deducibles
RFC (aplicable & non aplicable)
How to manage cancellations and losts.
Importance & topics
LC percentage payment

Finance
Members

Finance &
ICX
Members
Finance
Members

Usos de cuenta corriente

Finance
Members

Tools
Apps
Process

Finance
Members

Communication
and Feedback
skills

Relationship
Building &
Managing

Facilitation Skill
Influence &
Negotiation
Project
management

Finance
Members
Finance
Members

Importance & and how to use it
How to use it
Accounts

Budget
Management

Decision Making
Budget creation
Budget
management

Budget analyses

Finances Advanced

Internal audit

Investments &
Reserves

Fundraising

Finacial Report

Know cash flow budget cycle
Know methods of expenses/incomes planning
Know elements of the budget and have knowledge how to do it
Know how to transfer LC plans into a budget (teams and projects budget)
Are able to use the budget to make decisions
Are able to make budget prognoses/ scenerios
Are able to check whether their budget follows project realization
Are able to make proper cost cutting

LC Members

LC Members

LC cash flow and LC situation review
Are able to make budget prognoses/different scenerios
Are able to check budget realisation and cross check their expenses and incomes
Presupuesto planeado vs. presupuesto ejecutado

Know what is the meaning of internal audit
Know what is the process of internal audit
nternal (LC).
National (MC - LC)
Investments (evaluation, decission and execution)
are reserves.
How to calculate them.
How to fill the format.
Types of reserves.
How to use each type.
Investment return analysis.
Know how to plan investments

Importance
How to do fundraising
Applicable and non applicable
One finance AIESEC Mexico (goals, mision, vision, etc)
Account Analysis
Estado de Resultados
Balance General

Coaching Skills

LC Members

Leadership vs.
Management
Finance
Members

Developing
Strategic Plan

What

Finance
Members

Finance
Members
Finance
Members

Effective
Meeting
Management
Innovation/Probl
em Solving

Knowledge included
Understand reasons why people have problem with time management
How to prioritize tasks
How to have work-life balance
Practical experience of how to make best use of time in work
(concentration)
Tools for efficient time and task management
Understand what emotional intelligence is
Know how to use emotional intelligence in work and life
Understand about themselves more
How to prepare for presentation
How to make good presentation which can attract people attention
Good tips for doing good presentation
Types & Elements/parts of speech
How to create clear and efficient messages and speeches
Team Communication ( I Speak Your Language )
Team Building 50% & Team Work 50%
Sharing responsibilities
Team communication and setting a way of working
Characteristics of a team
Ways of working from 3 perspectives: the individual, the team leader,
the team
How to asign suitable tasks between each other
Establishing a way of working
How do teams work best?
What is a high performing team? How can you get there?
Process of communication
Ways of communication (verbal, non-verbal)
Effective communication
Bariers of communication
What is feedback
Importance of using it
Ways of giving feedback
Rules when giving/receiving feedback
Understand the importance of having good personal & professional
network
How to start a converstation with new people
How to make 1st good impression
How to build personal/professional network
How to manage our relationship network
Link to AIESEC network ( both personal & professional )
Understand what is facilitation
Differentiatie faciliting with training
Skills for doing facilitation
Tips to be good facilitator
Learn the art of doing negotiation
Learn how to apply influence & negotiation skill in work and life
Managing exchange-based projects
How to set project objectives, activities and tasks for a project
Project steps (create, organize, implement, track, evaluate)
Create a Gantt Chart and Managing Timeline
How to plan
How to gather information for making decision
How to analyze risk before making decision
How to evaluate solutions/choices in term of its consequences
How to motivate people to put the decision into action
How to evaluate the outcome of decision & next action steps
Models of decision making
Understand what is coaching & differentiate coaching with mentoring
Be aware of the importance of coaching in improving performance &
development of members
How to link coaching with performance appraisal/competency
assessment of members
Techniques of doing coaching
What are the common points and the differences between leadership
and management
When to apply each of them? When is more important to act as a lider
and as a manager?
How do team members respond to both?
Which
drives performance and how?
Understand what is a good plan
How to analyze current situation to see current problems
How to identify focuses for next term
How to set strategy
How to set course of action steps
How to do plan tracking effectively and practically
How to plan for a meeting/What to prepare
How to start a meeting to create good atmosphere
How to lead a meeting effectively
How to make sure everyone involve actively during team meeting
Tips for charing meeting
How to come up with ideas/possible solutions to solve problems
Learn what prevent people from thinking creatively
How to think out of the box
How to do brainstorming
How to use crisis management

Target

All members & EP's

All members & EP's

All members

LC TLP

All members

All members

All members

LC TLPs & EB

All members & ICX,
ER Members

All members

All members

EB & TLP's

LC TLPs & EB

Incoming EBs and
Project Leaders

Executive Board and
Project Leaders

All members
GOLDEN RULE
Training
10%
Feedback
20%
Practice
70%
FOR ANY DOUBTS ASK THE
NATIONAL TRAINING TEAM:
jeovana.mendez@aiesec.net
AIESEC Academy | Talent Education

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AIESEC Academy | Talent Education

  • 2. TM Flow Talent Planning Talent Marketing Talent Selection Talent Induction Talent Goal Setting Talent Allocation Talent Education Tracking & Pipeline Management Talent Review Succesion Planning Rewards & Recognition Performance Assesment
  • 3. Talent Education • This process increases the skills and knowledge of our members through a mix of theoretical and experience based learning. • The LC EB & coordinators contributes to the learning of members as they train members on-the-job for their role in the functional team.
  • 4. Objectives • Increase retention rate of newly recruited members • Increase members knowledge so that they can perform • Deliver on promises to provide opportunities for members to gain knowledge, skills and competencies in AIESEC • Decrease learning curve timeline • Engage externals for relevant training sessions: presentation skills, sells skills, networking, effective communication, working with a team, project management etc
  • 6. What is a LEC? A LEC is a structured set of learning events that are provided to members during their AIESEC Experience. What kind of education members need? At what point of their time in AIESEC?
  • 7. Why use the LEC? • Simple to use • Adaptable to ypur LC • Help focus your TM Plans • Does not change your current structure • Increases efficiency without reinventing the wheel • Will help drive Xactivity in your LC • Defined timelines (roles & areas)
  • 10. AIESEC Knowledge (SMI) TOPIC General Knowledge AIESEC Experience The AIESEC Way AIESEC History Understand the AIESEC Experience Understand the AIESEC Experience Phases Understand how they can package the AIESEC Experience Why AIESEC needs leaders Know the AIESEC XP programmes and how to use them in development of our members Know what opportunities we can offer Understand AIESEC Identity and Impact Understand AIESEC Vision & Values and know how to live them Understand what is "The Way We Do It*" and what activities are involved Know how we align AIESEC 2015 vision during daily work Know the basic facts about the organization roots Know how to connect facts from the past that will help to understand what AIESEC is doing currently Target Area AR knowledge Newbies Block TOPIC Newbies Newbies abc Alumni ALL See connection between external reality and the changes of the organization AIESEC Structure & acronyms Myaiesec.net AIESEC Competency Model Branding Strategic Knowledge Knowledge included Know how the structure looks like in AIESEC (International, Regional, National, Local) Are aware of opportunities and global learning environment that AIESEC provides Know what is an EB and their role Understand their place in structure & how to ensure accountability in the structure Understand role of the MyAIESEC.net Know how to use it (competency assessment tool, wikies, persons, files, roles, forms, etc) Introducing AIESEC Competency Model Understand role of competency model for personal development Understand the link between Competency and their JD Importance & Benefits Visual Guidelines AIESEC 2015 Know LC history (general) Know the current reality of the LC Know LC Plan and LC goals How does the LC interact as one Know LC identity and vision Understand AIESEC 2015 Vision and BHAG Understand the connection between the AIESEC Experience and AIESEC 2015 Understand KPIs and MoS One AIESEC Mexico Understand the connection with the Current National Drivers and 2015 goals Know National directions and Initiatives Know how and when they can take part in these Initiatives Understand role of Focus Areas LC current Reality Compendium and law Areas Core Processes Know what are the Global, National and Local Focus Areas National Local Know where to find compendium TN & EP fee ICX Ra Ma Re OGX Ra Ma Re Newbies Alumni Management Block Newbies Newbies Newbies Newbies Alumni Strategies Event management TLP Newbies Knowledge included Target Sales *National & local products *sales processes * RA MA RE PR PODIO (CRM Management) Comunication (internal & external) * Data bases (develop and control) * Newsletters *Efective comunication Alumni Members Know what is the current direction of Alumni area Know national Alumni strategy Know how to map Alumni Communications Strategy Management for Alumni Understand the Alumni Market and Products Portfolio Know how to involve Alumni Networking - Strategic planning - Brand Presence - Stakeholders management (knowledge & understanding) Alumni Members Marketing Research Event Planning Event Budget Event Logistics & execution Event Control Event Results & Rentability ALL Newbies TLP Newbies Newbies & TLP Newies Newbies LLC Phase Implementation Understand the Long-Life Connection Phase Know how to build career plan Know what kind of opportunities are available for Alumni inside and outside AIESEC Know how to develop projects for Alumni according to LLC Phase LC TLPs, EB & Alumni TLPs
  • 11. OGX GIP Knowledge OGX GCDP knowledge Exchange Overview ABC Exchange Knowledge included TOPIC Going for Exchange MyAIESEC.net and Exchange module training X processes Product understanding Exchange place and role in AIESEC (MoS, why Exchange?) Exchange role and place in AIESEC Experience Making X happen Exchange place on what we envision for 2015 - role of VP OGX and other VPs in X management Basics of how X happens (RA MA RE) How to package X for TMs and TLs X programmes role in member's development Opportunties in LC before and after an X programme How to use MyAIESEC.net - Complete information on different features of Exchange Module TN Flow EP Flow EP Timelines EP fee & What does it include? Understanding OGX process & timeline What are the benefits of our program Understanding pools of customers Supply and demand management Subproducts (name, definition, diference between others, etc) Target Block OGX, MKT, TM Members & Eps All members Knowledge included TOPIC Exchange Overview All members ABC Exchange Block Going for Exchange MyAIESEC.net and Exchange module training All members X processes OGX Members Product understanding Exchange place and role in AIESEC (MoS, why Exchange?) Exchange role and place in AIESEC Experience Making X happen Exchange place on what we envision for 2015 - role of VP OGX and other VPs in X management Basics of how X happens (RA MA RE) How can member go for X - basics X programmes role in member's development Opportunties in LC before and after an X programme How to use MyAIESEC.net - Complete information on different features of Exchange Module TN Flow EP Flow EP Timelines EP fee Understanding OGX process & timeline What are the benefits of our program Understanding pools & peaks Subproducts (name, definition, diference between others, etc) Target OGX Members OGX Members & Eps OGX Members & Eps All members OGX Members Market Research (Understanding how to use Supply and Demand) Market Research (Understanding how to use Supply and Demand) How to work with TM? How to work with TM? How to work with MKT (promotion, campaign, etc)? How to work with MKT (promotion, campaign, etc)? Recruitment and selection Sales pitch and tips and tricks during promotions Understanding of the products & subproducts Recruitment OGX, MKT & TM Members Sales pitch and tips and tricks during promotions Understanding of the products & subproducts Subproducts selection Subproducts selection How to select Eps (competencies) How to select Eps (competencies) Internal Promotion of Exchange (encouraging to go for X) Internal Promotion of Exchange (encouraging to go for X) Correct Raising Flow Understand how to explain the EP contract New Aplication Form (myaiesec.org) Correct Raising Flow xProcesess Entering EP form, preparing CV Entering EP form, preparing CV OGX Members & All Eps How to run Review Board Status in my@.net (NEW--> AVAILABLE) Payment : Values and costs- Making receipts- Charging and collecting MA Supply and Demand Management Searching for TNs Using aiesec.net for internal and past experience/surveys to understand student market Delivery tools for match (for Eps how to do effective self-matching) Presenting the opportunities RA xProcesess New Aplication Form (myaiesec.org) RA Tracking EP Contact with Host LC OGX Members & All Eps RE OGX Members PODIO Home LC Connection (EP & LC Host) Tracking EP OGX Members & All Eps Re-integration (Opportunities for Eps) Application Process Application Process Allocation Process OGX Members & All Eps Status in my@.net (AVAILABLE-->MATCH) Basic procedures and necessary documents for OGX (visa, passport, acceptance notes, life insurance, etc) Re-integration (Opportunities for Eps) PODIO Supply and Demand Management Searching for TNs Using aiesec.net for internal and past experience/surveys to understand student market Delivery tools for match (for Eps how to do effective self-matching) Presenting the opportunities OPS Contact with Host LC Home LC Connection (EP & LC Host) OGX Members & All Eps Status in my@.net (NEW--> AVAILABLE) Payment : Values and costs- Making receipts- Charging and collecting MA OGX Members & All Eps How to run Review Board Understand how to explain the EP contract OPS Basic procedures and necessary documents for OGX (visa, passport, acceptance notes, life insurance, etc) Status in my@.net (AVAILABLE-->MATCH) RE OGX & TM & MKT Members Allocation Process OGX Members Audits Audits Exchange Planning Exchange Planning Exchange strategies (TN teams, OGX Projects, Regional initatives) National cooperation Delivery of Exchange XPP & Contract LC Cooperations Product Packaging (CLUSTER 1) Collaborations (CLUSTER 1) X management on local level and local X structures EP management and servicing (processes, tools, standarts) Advanced Exchange module and MyAIESEC.net OGX Members Measurement Tools (NPS, qulity control tools, feedback evaluation) Detailed understanding of the XPP & Contract and how to handle any issues facing an EP How to set up LC-LC cooperations, how manage working with different countries and how to ensure you deliver on the cooperation. Also tools that can be used to track the partnership. Creating packages to improve our GCDP and GIP product. How to create packages, who to approach and what should be thought about when starting to create packages. Education on how to collaborate with external organizations. From market research, preparing proposals, negotiations to follow up with partnership Exchange Management Exchange Management Setting strategic direction for LCs on basis of X standards and long term strategy Setting strategic direction for LCs on basis of X standards and long term strategy How to plan X goals (required EB) How to plan and execute exchange diversification (MK Tinvolved) Opportunites for Pocket Recruitment (Programme Based Recruitment) (MKT involve) How to plan X goals (required X, ER, TM) How to plan and execute exchange diversification Opportunites for Pocket Recruitment (Programme Based Recruitment) OGX Members Exchange strategies (TN teams, OGX Projects, Regional initatives) National cooperation Delivery of Exchange XPP & Contract How to manage OGX Team OGIP Capitalization SU's X management on local level and local X structures Delivery Management locally and tools Advanced Exchange module and MyAIESEC.net How to sign a partnership agreement OGX Members Measurement Tools Detailed understanding of the XPP & Contract and how to handle any issues facing OGX an EP Members Servicing OGX EP Manager Role Members Align expectations Suply & Demand How to approach GIP Profiles National Strategies Starting from scratch and common mistakes Execute planning TIPS (Tracking EPs) oGIP differences from Ogcdp OGX Members Sus
  • 12. ICX GCDP knowledge ICX GIP knowledge Knowledge included TOPIC Exchange Overview Exchange place and role in AIESEC (MoS, why @ does X) Exchange role and place in @ XP (management and experience) Exchange place on what we envision for 2015 - role of VP X and other VPs in X management Target ABC Exchange MyAIESEC.net and Exchange module training X processes Interns Involvement Know what kind of opportunities offer to interns How to use MyAIESEC.net - Complete information on different features of Exchange Module Basic procedures and necessary documents for ICX (evaluations timeline, visa documents, acceptance notes, life insurance, etc) Pricing EB & ICX Members ICX Members EP Flow XPP on TN side International Exchange Policies International Exchange Quality Standars Matchability checking in Exchange module Complain Procedures All members X processes ICX Members Realize Raising Planning and Tracking Raising TN Editing TN Auditing TN Terms auditing Contract auditing Searching for EPs Available forms tracker TN Promotion CV Supply needs of different pools and how to ensure them How to approach them and negotiate a deal; Informal networking and the benefits of it; ICX Members RA Know all factors which should be take into consideration (peak realizations) All processes around matching: - remind Members of NQB requirements during matching, explain matching timeline, explain importance of account management during Matching - how to upload a TN form on myaiesec.net - how to change a TN form from new to available - how to work with podio questionnaire to make matching more efficient - how to interview EPs - how to choose EPs for shortlist - when to send shortlist to company (requirements: AN etc) - how to/what is neccessary to change a TN form from available to matched How to/what is neccessary to change a TN form from matched to realize Wwhat has to happen after EP is matched? NQB requirements, visa etc Contact with LCs Channels of communication between Trainee and LC TNs Evaluation Migration Process ICX Members Basic procedures and necessary documents for ICX (evaluations timeline, visa documents, acceptance notes, life insurance, etc) Pricing EP Flow XPP on TN side International Exchange Policies Complain Procedures (icb CASES) All Members ICX Members Know all factors which should be take into consideration (peak realizations) Know all raising strategies Align supply & demand in myaiesec.net ICX Members How to manage forms in My@net (raising) Form Specifications ICX Members Costing System for TNs Know how to manage Costing System regarding volume and duration MC Fee ICX Members Auditing Forms New Auditing Procesess Change Status (New-->Available) (NST) ICX Members My @ .net ICX Members Preparation Documents & Migration ICX Members ICX Members & TLP's RE Exchange Managemnt Cooperations XPP • Overview of important topics • Commom mistakes • How to proceed, when facing difficulties Delivery process and tools step by step Preparation of the TN taker and the intern Matchability checking in Exchange module Servicing Searching for How to execute & What to offer How to track progress of international, national or local cooperation General Migration Process. Know how to manage migration documents and delivery. Visas specifications ICX Members How to use MyAIESEC.net - Complete information on different features of Exchange Module GCDP Issue Segmentation Know how to plan different activities in term to ensure constant raising My @ .net Incoming Exchange Quality ICX Members Interns Involvement Know what kind of opportunities offer to interns Know how to plan raising in term Know how tracking system in the LC should look like Matching Matching Target TN Flow MA RA MA RE MyAIESEC.net and Exchange module training Exchange Quality Know how to plan raising in term Know how tracking system in the LC should look like Raising Planning and Tracking Exchange place and role in AIESEC (MoS, why @ does X) Exchange role and place in @ XP (management and experience) Exchange place on what we envision for 2015 - role of VP X and other VPs in X management Basics of how X happens (what is RA MA RE) Interaction with X participants TN Flow Exchange Quality Knowledge included TOPIC Exchange Overview ICX Members Basics of how X happens (what is RA MA RE) Interaction with X participants Block ABC Exchange Block ICX TLP's ICX Members & TLP's Search tools in My@ (Exchange menu, wikis for matching) EP Supply peaks by country LC-LC International Cooperation (formal, informal) MATCH Promotion: Communication and TN Promotion (email, wikis, facebook, videos) Assertive channels (Facebook, Skype, application form) Acceptance Procedures (normal and quick matching) (Interviews, AN, Form management, etc) AIESEC Mexico Match Optimization (myaiesec.net How to prepare and use wish lists and align expectations between AIESEC and trainee. (host, buddy, internship, LC, tn taker, etc) Buddy definition and selection. TN taker preparation (cultural, work infrastructure, trainee management, adjustment to JD). Importance documents for legalization (insurance, VISA, passport, air tickets, invitation letter & AN) Visa procedures and legislation. How to solve common problems with visa (VPs network, contact with consulates, etc) General Migration Process. Know how to manage migration documents and delivery. Change Form Status (Available--> Match) Integration between trainee and Host Integration of trainee into LC Servicing Trainee- Fist day at work, adjustment to JD and expectations alignment between trainee and TN taker TN Taker Exchange evaluation systems Host Families Buddy management and integration to account manager Re-raising Job redefinition to re-raise and trainee's transition Delivery Exchange Upload NGO contact and info to my@.net How to fill a correct Job Questionnaire How to sign a partnership agreement ICX Members ICX Members ICX Members ICX Members ICX Members ICX Members ICX Members Exchange raising procesess (upload to my@.net, interviews, select profiles, etc) Know all raising strategies Know how to plan different activities in term to ensure constant raising Sales Selling Process Product Sheets, Contracts, JQ Customer Relationship Management (CRM) Sales Skill Know the steps of selling process Know the different types of selling process to choose the most suitable one Sales call (Cold calling) Elevator Pitch (Pitch AIESEC in 90 sec) How to get a sucssefull meeting? *Know the essensial requirements in servicing partners, and apply them in real situations *Understand the common senses of business and partners' feelings in specific cases. *Know common dress codes for specific situations *Know basic body language and gestures to improve personal image. Explain them all documents they need for meetings or for signing contracts - Go through AGBs - Go through Job Questionnaire - Go through Pricing Document - Go through Product Sheets How to work with CRM Know how to update the process of contacting, how to access and customize information, manage the account effectively. - How to find accounts - How to enter data in the CRM (how should entries look like) - Selling Territories Characteristics of a good sales person (tips & tricks) First meeting flow Negociation, comunication & PR skills Know how to control the conversations to commit to the purpose Deal with hard questions from partners ICX Members ICX Members ONG AIESEC Product Information Know how to build LC structure to provide growth in raising results How to run market research (fitting companies) When to run market reasearch How should the output of market research look like Using the supply and demand tools on myaiesec.net Know detail information about ALL the products of Global Internship Programme. Understand all products we are having Understand all benefits and how to communicate them also understand CSR products Pricing Account Management Re-raise Partnership ICX Members NGO Servicing ICX Members Finance & Legal Know how to re-engage partners to LC Actively approach other sales people to continue their accounts. Know how to utilize the relationship in the past between AIESEC and partners to reraise them. Tracking & comunication Checkpoints during the X Payment Legal documents Receipts Contract Signature ICX Members ICX Members ICX Members ICX Members How to define responsibilites (TEAM. OCP) ICX Members Project Planning ICX Members Projects Market research Role of Account Management for exchange growth, quality and sustainability Processes related to account management (evaluations, re-raise, account expansion, internship tracking, feedbacks, etc) How to identify values and wastes for TN Takers and trainees and set actions for them Planning meetings and deliverables for TNs (pre-matching, matching, preparation, realization and re-raise) How to search for more exchange opportunities in the company How to identify potential problems in exchange/with intern and find solutions with TN Taker Ensure transition of every single contact (relationship, historical data, information management tools, etc) ICX Members ICX TLPs Know how to plan learning in project Raising in projects National Projects How to lead to a second meeting Actively attending networking events and generate new relationships regularly; utilise diversified source to build up new relationships Planning tools How to plan goals of projects Timeline according to realization peaks Project Budget How to track and work with project plan Know how to plan exchange in project Project Management Know how to plan and track raising in projects Know how to organize project structure to support raising Know how to choose proper market and build selling points for project Know examples of job descriptions around topic which project is addressed to ICX Members By cluster (application, relation with NST & MCB) Project portafoli (timelines, definition, diferrences, etc) ICX Members Manejo de equipo, gestion de actividades Trainees, Servicing, sustentabilidad proycto) ICX Members Charching and executing payment transactions Market Research Pools and Seasonality Pay attention to volume, profiles, seasonality, main TN countries, main EP countries etc. Companies Trainees Customers attencion (tips & tricks) Account Expansion and Re-Raise: *Know how to re-engage partner to LC activities *Actively approach other sales people to continue their accounts. *Know how to utilize the relationship in the past between AIESEC and partners to re-raise them. Quality meassurements Follow up & Support LC Integration Quality meassurements Opportunities for Trainees ICX Members SALES Delivery Servicing & tracking for the TN Taker ICX Members Pre- Sales AIESEC Product Information (benefits to partners) Targeting Sales Planning Sales material Supply management Responsabilidad Social Local PODIO CRM ICX Members ICX Members National ICX Members
  • 13. MKT knowledge AIESEC Learning Environment Global Competency Model Talent Marketing Talent Selection All areas Know what are 6 elements of AIESEC Learning Environment How 6 elements take place in AIESEC experience How to enhance learning environment in LC TM Newbies Understand what is Competency/Competency Model Understand the importance of using Competency in organization Know how Competency Model is implemented in TM process Know how to do Self-Competency assessment EB & TM Members Know how to make external and internal scanning and why it is important Know how the planning process looks like and the connections between the LC planning and Talent Planning Know how to LC Analysis to be able to identify how many people are required in the teams and LC overall Know how to prepare long term HR plan which ensure diversification of backgrounds of all types of members and EP supply TM & OGX Members Understand which is the connection between TM and COMM in Recruitment Know how to run Students Segmentation and define targets TM & MKT Know how to run Profile Based Recruitment Members Know how to use different communication tools to appeal to different audiences and market the right message about AIESEC Importance of selection process Know the profile of member and selection criteria Know how the selection process looks like Understand the timeline of selection Know how to plan scenario Know TM Members how inform a person that they haven't been accepted and how to give feedback Know how to communicate next steps for accepted candidates Importance of transparency in selection process Performance Management Membership Development Talent Induction Understand Induction Process Know how to plan Induction process in LC Understand importance of involvement of different stakeholders Know how to run Induction for each AIESEC Programme TM Members Talent Allocation Importance of this stage 100% Know how to run effective allocation Know how to create JDs and use them properly Know how to prepare Opportunities in LC and promote them What are the internal communication channels and how to use them? Where to find what kind of information? How? Medios Content Topics Impact MKT Members Communication usage How to use communication channels effectively? How to create attractive information for each of the stakeholders groups? MKT Members Communicating AIESEC to different stakeholders What are the stakeholders groups that AIESEC is targeting What are the characteristics of each of those groups How AIESEC is communicating with each of those groups (media) How AIESEC is modifying the communicate taking into account the character tics of each of those groups MKT Members What are the rules of materials creation How to distinguish properly created materials from unproper ones What are the visual guidelines of AIESEC Brand (advancewith details ): *Logo ussage *New Branding elements MKT Members Visual Guidelines Basic Topics Personal Development Plan Conference & Agenda Management Talent Education Know what Goal setting is and why it is important Know principles of goals setting Understand aligment between organization and individual goals Match personal and profesional goals with AIESEC X Know how to build conference agenda Know how to manage the conference Know the Pre-During-Post management of agenda Understand how to build sessions objectives and session outlines Know how to build faci team EB & TM Members Pipeline Management Know what pipeline management is and why it is important Know how to use pipeline during whole term Know how can we leverage the Pipeline to increase results Leadership Development Understand why leadership is important for AIESEC Know how to drive personal growth by frequently reflecting on the experiences you make in your specific leadership position Gain a deeper understanding of different leadership styles and how to apply this in leadership role Know different tols and models to motivate people Know how to take care of integration in team Know how to design Rewards and Recognition system Team Building (Why, flow, etc) Talent Review & Succession Planning Understand what Talent Review is and what is the role of Talent Review Know what Talent Succession Planning is Know how to do Succession Planning in LC Transition Recruitment Promotion Media Relations LC TLP's Know how to implement the Local Education Cycle Know how to make needs assessment (Understand what different tools can be used to fill gaps in knowledge of members) Know how to track and measure education in LC Know how to involve externals COACHING Understand difference between mentoring and coaching Know how to run coaching in your LC Know how to eveluate the work of coaches Talent Motivation Promotion in Internet EB & TM Members Events EB & LC TLPs TM Members, EB & TLPs LC TLPs EB & TLPs EB & TM TLPs Target Why? EB Members Promotion & PR Induction Processes Know the profile of member and selection criteria Understand the role of different methods/tools of selection available and know how to use them Know how to design application forms Know how to run selection based on Competency Model Knowledge included TOPIC Block Technical Knowledge Recruitment Processes Talent Planning Target Internal Communi cation TM Role &TM Process Knowledge included Understand what TM role is in AIESEC What are the TM Process How TM processes are implemented Who are involved in each TM process External Communication TOPIC Information Management ABC Talent Managemenet Block AIESEC Brand TM knowledge Web Page management MyAIESEC.net Technical Skills training Knowledge Management Tools Why AIESEC wants to have a strong brand How AIESEC wants to create its strong brand ¡ Do's & Dont's! How should AIESEC be communicated to the environment (brand experience) Know how to create an internet mailing Know basics about web positioning Know how to use innovatory ways of promotion in internet Understand the Web 2.0 strategies and how to implement them in the LC Social Media Marketing strategy understanding Content Management of facebook, twitter, and other channels Creation of social media campaigns Know how to communicate AIESEC during Recruitment promotion (stands, info meetings, class presentations) Know the answers for difficult questions during promoting on stands, info meetings, class presentations Know which channels to use at best to promote recruitment How to deliver campaigns on local level for recruitment support (media, internal & external) Know how to build good relationship with journalists Know how to create a proposals and agreements with media Know how to create communications plan Know how to write an article Know how does good quality press information note looks like Which is the event Target? Event Planning PRE-DURING-POST Event Participation PRE-DURING-POST Benefits Know how to edit webpage (Web Publishing System) AIESEC in Mexico web pages standards Basic rules of positioning web page MyAIESEC.net as a tool for matching, communication, resource for learning and managing the organization Explore each functional tabs of myaiesec.net Managing MyAIESEC.net LC Members All members MKT Members MKT Members MKT Members MKT Members MKT Members LC Members HTML Illustrator Video Editing Software Photography MKT Members What is knowledge management Understand how to manage it Know different ways of storing and sharing EB & MKT TLPs myaisec.net Podio Aiesec Academy LC Members
  • 14. FNZ knowledge Block ABC Finance AIESEC Finance Finance Policies Accounting Legal Issues Areas ICX & FINANCE Special Units TM, MKT & FINANCE National Info OGX & FINANCE National Accounts Facturas y Deducibles National Fee Tools Bancanet Podio Finance Corner CONTPAQ Skills Development Knowledge included TOPIC Target Understand mission, role of Finance in AIESEC Finance terminology Budget policies Revenues and expenses policies. Accounting and internal control policies. Local Accountancies, iimportance, dates. CONTPAQ Physical Account Understand how to do it. How to present the reports for internal auditory Legal Docuements (acta constitutiva, carta de apoderados legales, RFC) Representante Legal National Compendium Local Compendium National & Local Legality Know what are our obligations and previleges Finance Members Finance Members Finance Members LC Members TOPIC Time Management Emotional Intelligence Presentation Skills Team management CAM TN Fee TN Registration Contracts Trainee Payments Pricing Importance for ASE Sustainable Projects (iGCDP) Finance & ICX Members Way of working How SUs works (Autonomy) Budget (Areas) Recruitment Finance, EB, SUP & SU Members Recruitment (Budget, tracking, analysis) Local events (Budget, tracking, analysis) Rewards & Recognition Promotion (Budget, tracking, analysis) National EP Form Pricing Acount Management (reservas y cuenta corriente) Local & National Payment (Procesess and account movements) Finance, TM & MKT Members Finance & OGX Members Travel Cost Sharing Alumni Conference Accounts I & II Expansions What is "deducibles" "Deducibles" deadlines Importancia de Deducibles RFC (aplicable & non aplicable) How to manage cancellations and losts. Importance & topics LC percentage payment Finance Members Finance & ICX Members Finance Members Usos de cuenta corriente Finance Members Tools Apps Process Finance Members Communication and Feedback skills Relationship Building & Managing Facilitation Skill Influence & Negotiation Project management Finance Members Finance Members Importance & and how to use it How to use it Accounts Budget Management Decision Making Budget creation Budget management Budget analyses Finances Advanced Internal audit Investments & Reserves Fundraising Finacial Report Know cash flow budget cycle Know methods of expenses/incomes planning Know elements of the budget and have knowledge how to do it Know how to transfer LC plans into a budget (teams and projects budget) Are able to use the budget to make decisions Are able to make budget prognoses/ scenerios Are able to check whether their budget follows project realization Are able to make proper cost cutting LC Members LC Members LC cash flow and LC situation review Are able to make budget prognoses/different scenerios Are able to check budget realisation and cross check their expenses and incomes Presupuesto planeado vs. presupuesto ejecutado Know what is the meaning of internal audit Know what is the process of internal audit nternal (LC). National (MC - LC) Investments (evaluation, decission and execution) are reserves. How to calculate them. How to fill the format. Types of reserves. How to use each type. Investment return analysis. Know how to plan investments Importance How to do fundraising Applicable and non applicable One finance AIESEC Mexico (goals, mision, vision, etc) Account Analysis Estado de Resultados Balance General Coaching Skills LC Members Leadership vs. Management Finance Members Developing Strategic Plan What Finance Members Finance Members Finance Members Effective Meeting Management Innovation/Probl em Solving Knowledge included Understand reasons why people have problem with time management How to prioritize tasks How to have work-life balance Practical experience of how to make best use of time in work (concentration) Tools for efficient time and task management Understand what emotional intelligence is Know how to use emotional intelligence in work and life Understand about themselves more How to prepare for presentation How to make good presentation which can attract people attention Good tips for doing good presentation Types & Elements/parts of speech How to create clear and efficient messages and speeches Team Communication ( I Speak Your Language ) Team Building 50% & Team Work 50% Sharing responsibilities Team communication and setting a way of working Characteristics of a team Ways of working from 3 perspectives: the individual, the team leader, the team How to asign suitable tasks between each other Establishing a way of working How do teams work best? What is a high performing team? How can you get there? Process of communication Ways of communication (verbal, non-verbal) Effective communication Bariers of communication What is feedback Importance of using it Ways of giving feedback Rules when giving/receiving feedback Understand the importance of having good personal & professional network How to start a converstation with new people How to make 1st good impression How to build personal/professional network How to manage our relationship network Link to AIESEC network ( both personal & professional ) Understand what is facilitation Differentiatie faciliting with training Skills for doing facilitation Tips to be good facilitator Learn the art of doing negotiation Learn how to apply influence & negotiation skill in work and life Managing exchange-based projects How to set project objectives, activities and tasks for a project Project steps (create, organize, implement, track, evaluate) Create a Gantt Chart and Managing Timeline How to plan How to gather information for making decision How to analyze risk before making decision How to evaluate solutions/choices in term of its consequences How to motivate people to put the decision into action How to evaluate the outcome of decision & next action steps Models of decision making Understand what is coaching & differentiate coaching with mentoring Be aware of the importance of coaching in improving performance & development of members How to link coaching with performance appraisal/competency assessment of members Techniques of doing coaching What are the common points and the differences between leadership and management When to apply each of them? When is more important to act as a lider and as a manager? How do team members respond to both? Which drives performance and how? Understand what is a good plan How to analyze current situation to see current problems How to identify focuses for next term How to set strategy How to set course of action steps How to do plan tracking effectively and practically How to plan for a meeting/What to prepare How to start a meeting to create good atmosphere How to lead a meeting effectively How to make sure everyone involve actively during team meeting Tips for charing meeting How to come up with ideas/possible solutions to solve problems Learn what prevent people from thinking creatively How to think out of the box How to do brainstorming How to use crisis management Target All members & EP's All members & EP's All members LC TLP All members All members All members LC TLPs & EB All members & ICX, ER Members All members All members EB & TLP's LC TLPs & EB Incoming EBs and Project Leaders Executive Board and Project Leaders All members
  • 16. FOR ANY DOUBTS ASK THE NATIONAL TRAINING TEAM: jeovana.mendez@aiesec.net