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Marriott fined $600,000 by FCC 
for blocking guests' Wi-Fi
 Do you think that hotels are deliberately 
blocking your personal Wi-Fi networks so 
you'll buy theirs? 
 It turns out the federal government is 
concerned about it, too.
"Consumers who purchase cellular data 
plans should be able to use them without 
fear that their personal Internet connection 
will be blocked by their hotel or conference 
center." 
Source: FCC Enforcement Bureau Chief Travis LeBlanc
Marriott has agreed to pay a $600,000 fine 
after the Federal Communications 
Commission found the company blocked 
consumer Wi-Fi networks last year during an 
event at a hotel and conference center in 
Nashville.
Under the FCC consent decree, Marriott 
must not block guests' Wi-Fi at all of the 
properties it owns and manages. The 
company must also file compliance plans 
with the FCC every three months for three 
years.
It's the first time the FCC has investigated a hotel 
property for blocking its guests' Wi-Fi, according to 
a senior FCC official with knowledge of the 
investigation. 
Source: Marriott fined $600,000 by FCC for blocking guests' Wi-Fi | by Katia Hetter, CNN
The unlawful blocking isn't "jamming" in the 
traditional sense, where someone uses a jammer 
device to block wireless signals. Instead, Marriott 
employees were using the hotel's own Wi-Fi 
system to block other people's hot spots, the FCC 
official said. 
Source: Marriott fined $600,000 by FCC for blocking guests' Wi-Fi | by Katia Hetter, CNN
"It is unacceptable for any hotel to intentionally 
disable personal hot spots while also charging 
consumers and small businesses high fees to use 
the hotel's own Wi-Fi network. This practice puts 
consumers in the untenable position of either 
paying twice for the same service or forgoing 
Internet access altogether." 
Source: FCC Enforcement Bureau Chief Travis LeBlanc
Marriott clarifies its position … 
“Marriott has a strong interest in ensuring that 
when our guests use our Wi-Fi service, they will be 
protected from rogue wireless hot spots that can 
cause degraded service, insidious cyber-attacks 
and identity theft.” 
Source: Jeff Flaherty, a Marriott spokesman via ARS Technica.
Marriott clarifies its position … 
"Like many other institutions and companies in a 
wide variety of industries, including hospitals and 
universities, the Gaylord Opryland protected its 
Wi-Fi network by using FCC-authorized equipment 
provided by well-known, reputable 
manufacturers." 
Source: Source: Jeff Flaherty, a Marriott spokesman via ARS Technica.
Marriott clarifies its position … 
"We believe that the Opryland's actions were 
lawful. We will continue to encourage the FCC to 
pursue a rulemaking in order to eliminate the 
ongoing confusion resulting from today's action 
and to assess the merits of its underlying policy." 
Source: Source: Jeff Flaherty, a Marriott spokesman via ARS Technica.
Marriott clarifies its position … 
In additional comments to the Associated Press, Marriott clarified: 
• They were not using illegal black-market jammers to block guests’ Wi-Fi 
signals; in fact, the equipment was FCC-authorized 
• The equipment was used at the conference facility, not in guest rooms 
• At the four Gaylord hotels in the U.S., Marriott today monitors for hotspots 
causing interference but does not automatically block such connections 
• Only a handful of Marriott's 4000 other hotels worldwide currently screen for 
hotspot interference.
Media Reactions & 
Expert Perspectives
FCC to Marriott: No, you can’t force your 
customers onto terrible hotel WiFi 
By Brian Fung Via Washington Post
FCC fines Marriott $600,000 for jamming hotel Wi-Fi by 
Glenn Fleishman via Boing Boing 
FCC: Marriott used Wi-Fi jammers to block customers’ 
personal hotspots | by Kif Leswing via Gigaom
Marriott fined $600k for deliberate JAMMING of guests' 
Wi-Fi hotspots: Posh hostel biz borked guests' networks 
to sell pricey offering |by Shaun Nichols, 3 Oct 2014 via 
The Register UK 
The FCC's Unfair Marriott Puppy Smack: The FCC can't 
selectively punish companies that use features in 
equipment the FCC authorizes. | by Samara Lynn via 
PCmag.com
Two Minutes of Hate: Marriot deauthing 
competing WiFi 
by Robert Graham via Errata Security
Cut through the confusion, read Hemant 
Chaskar’s post: Understanding FCC decision 
regarding Wi-Fi containment at Marriott. 
@AirTight
Marriott Fined 600K by FCC for Blocking Guests Wi-Fi

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Marriott Fined 600K by FCC for Blocking Guests Wi-Fi

  • 1. Marriott fined $600,000 by FCC for blocking guests' Wi-Fi
  • 2.  Do you think that hotels are deliberately blocking your personal Wi-Fi networks so you'll buy theirs?  It turns out the federal government is concerned about it, too.
  • 3. "Consumers who purchase cellular data plans should be able to use them without fear that their personal Internet connection will be blocked by their hotel or conference center." Source: FCC Enforcement Bureau Chief Travis LeBlanc
  • 4. Marriott has agreed to pay a $600,000 fine after the Federal Communications Commission found the company blocked consumer Wi-Fi networks last year during an event at a hotel and conference center in Nashville.
  • 5. Under the FCC consent decree, Marriott must not block guests' Wi-Fi at all of the properties it owns and manages. The company must also file compliance plans with the FCC every three months for three years.
  • 6. It's the first time the FCC has investigated a hotel property for blocking its guests' Wi-Fi, according to a senior FCC official with knowledge of the investigation. Source: Marriott fined $600,000 by FCC for blocking guests' Wi-Fi | by Katia Hetter, CNN
  • 7. The unlawful blocking isn't "jamming" in the traditional sense, where someone uses a jammer device to block wireless signals. Instead, Marriott employees were using the hotel's own Wi-Fi system to block other people's hot spots, the FCC official said. Source: Marriott fined $600,000 by FCC for blocking guests' Wi-Fi | by Katia Hetter, CNN
  • 8. "It is unacceptable for any hotel to intentionally disable personal hot spots while also charging consumers and small businesses high fees to use the hotel's own Wi-Fi network. This practice puts consumers in the untenable position of either paying twice for the same service or forgoing Internet access altogether." Source: FCC Enforcement Bureau Chief Travis LeBlanc
  • 9. Marriott clarifies its position … “Marriott has a strong interest in ensuring that when our guests use our Wi-Fi service, they will be protected from rogue wireless hot spots that can cause degraded service, insidious cyber-attacks and identity theft.” Source: Jeff Flaherty, a Marriott spokesman via ARS Technica.
  • 10. Marriott clarifies its position … "Like many other institutions and companies in a wide variety of industries, including hospitals and universities, the Gaylord Opryland protected its Wi-Fi network by using FCC-authorized equipment provided by well-known, reputable manufacturers." Source: Source: Jeff Flaherty, a Marriott spokesman via ARS Technica.
  • 11. Marriott clarifies its position … "We believe that the Opryland's actions were lawful. We will continue to encourage the FCC to pursue a rulemaking in order to eliminate the ongoing confusion resulting from today's action and to assess the merits of its underlying policy." Source: Source: Jeff Flaherty, a Marriott spokesman via ARS Technica.
  • 12. Marriott clarifies its position … In additional comments to the Associated Press, Marriott clarified: • They were not using illegal black-market jammers to block guests’ Wi-Fi signals; in fact, the equipment was FCC-authorized • The equipment was used at the conference facility, not in guest rooms • At the four Gaylord hotels in the U.S., Marriott today monitors for hotspots causing interference but does not automatically block such connections • Only a handful of Marriott's 4000 other hotels worldwide currently screen for hotspot interference.
  • 13. Media Reactions & Expert Perspectives
  • 14. FCC to Marriott: No, you can’t force your customers onto terrible hotel WiFi By Brian Fung Via Washington Post
  • 15.
  • 16. FCC fines Marriott $600,000 for jamming hotel Wi-Fi by Glenn Fleishman via Boing Boing FCC: Marriott used Wi-Fi jammers to block customers’ personal hotspots | by Kif Leswing via Gigaom
  • 17. Marriott fined $600k for deliberate JAMMING of guests' Wi-Fi hotspots: Posh hostel biz borked guests' networks to sell pricey offering |by Shaun Nichols, 3 Oct 2014 via The Register UK The FCC's Unfair Marriott Puppy Smack: The FCC can't selectively punish companies that use features in equipment the FCC authorizes. | by Samara Lynn via PCmag.com
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  • 21. Two Minutes of Hate: Marriot deauthing competing WiFi by Robert Graham via Errata Security
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  • 23. Cut through the confusion, read Hemant Chaskar’s post: Understanding FCC decision regarding Wi-Fi containment at Marriott. @AirTight