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Web 2.0 and Customer Service ,[object Object],[object Object],[object Object]
What is Web 2.0? ,[object Object],[object Object]
What does that mean? ,[object Object],[object Object],[object Object],[object Object],[object Object]
What do you do with it? ,[object Object],[object Object],[object Object],[object Object],[object Object]
What do you do with it? ,[object Object],[object Object],[object Object],[object Object]
What’s in your tool chest?
Wiki  - ,[object Object]
Folksonomies / Tags ,[object Object],Examples are:   del.icio.us
Del.icio.us
Flickr  -   photo sharing
FaceBook  - social networking
Twitter  -  what are you doing?
Charity Badges
Liverpool Philharmonic
Brooklyn Museum ,[object Object],[object Object],[object Object]
Ways to relate ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Metropolitan Opera ,[object Object],[object Object],[object Object],[object Object]
Lincoln Center
Times Square
Integrated Strategy ,[object Object],[object Object]
Use Humor
Land Mines
Take Aways ,[object Object],[object Object],[object Object],[object Object],[object Object]
Thank You!

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