1. An introduction to Knowledge Management Learning as a way of business

2. Knowledge and Performance Learning Applying Knowledge is linked to performance. The more you know (as a team, individual or company), the better you perform

3. What is knowledge? © Knoco Ltd – all rights reserved Knowledge is the ability to take effective action It is the Know-how, born of experience, that allows correct decisions to be made, and effective processes to be developed and applied

5. KM in support of strategy © Knoco Ltd – all rights reserved Knowledge Management should be focused on developing, perfecting and applying “ what we need to know, to deliver our strategy”

6. Three key enablers

10. The flow of Knowledge © Knoco Ltd – all rights reserved Connecting Collecting

13. For more guidance and resources © Knoco Ltd – all rights reserved http://www.knoco.com