1. Process Master Overview January 2010

2. Process Master Company Founders’ DNA: in “heavyweight” BPA/ BPM sector. Established 2006 to deliver software that is useable by business people, to rapidly capture information, to understand the business. Product characteristics: Familiar Office interface Focus on easy interactive content capture (text / diagram) An integrated repository: Process/ People / Technology Modeling Standard (BPMN)…so people’s work can be integrated. One-button output to multiple formats (PDF, HTML, XLS) End-users can comment through browser view Readily configurable . Input stencils and Output styles easily customized. Designed to integrate and communicate with other eco-system offerings Rapid mapping of “estate” and identification of opportunities for attention and quick wins Product suite addresses Model / Library Life-cycle requirements Issues Addressed: Rapid, fact-based identification of opportunities for improvement Enabling Effective Transformation...Re-use of Best Practice Library Graceful consolidation/ rationalisation (process, people, technology) SAP as an example Consistent documentation of and instruction on business process Documentation of the business, by the business, for the business

3. Process Capture – Easy to Define Place symbols from library onto diagram Place symbols from library onto diagram Describe attributes Link Steps

4. Page 4 Use Preferred Method of Capture Toggle between Diagram mode and Text mode Toggle between Diagram mode…

5. Page 5 Manage Approval Process Link to existing documentation

6. Page 6 Input fields readily customisable, e.g., track FTE level Add metrics to this Process

7. Evaluate alternatives to the current approach Capture quantitative impact of alternative

8. Identify time to return Pass data from scenario possibilities to Excel for analysis Evaluate impact of possible changes Substantial: Savings >> Cost Evaluate impact of possible changes Negative: Cost > Savings Evaluate impact of possible changes Moderate: Savings > Cost

9. Page 9 Documentation – Output to PDF Standard “out-of-box” styles are customisable

10. Page 10 Documentation – Output to HTML Click on step to get Description. Links to additional information

11. HTML Input Users can provide comments or input to model.

12. HTML Input Comments accessible through “developer” interface

13. Organising a “best-practice” library Organisational HR Services Catalog Drill Down on a particular topic

14. Drill down to underlying processes Identify areas for potential action

16. Report across models in library. e.g., who are process owners for which processes? Access model library via url

17. Data file output for analysis within Excel

18. Password-controlled access to Server information

19. Reviewing an organisation’s service environment

20. Identifying areas for improvement Configurable colour-coding to highlight improvement areas User-customisable Master Data – in this case a list of organisation’s IT assets

21. Full Output report on Service Environment

23. Use as an integral tool in sales process to work collaboratively with client to understand issues and opportunities

24. Increase productivity of sales team – off-load tedium of documenting – use additional information and time to identify solutions

27. A demonstrable baseline to show client differential between current and future statesPage 22

28. Contact: Paul Mitchell paul.mitchell@processmaster.com +44 7703129810