This summarises the various business process management-related presentations I have written and relationships between them. • Process Oriented Architecture • Business Process Analysis and Design – Importance of Having a Common Language Between Business and IT • Introduction to Business Process Management • BPM (Business Process Management), CRM and Cross-Functional Enterprise-Level Customer-Focussed Business Processes • BPM Implementation Success Criteria And Best Practice • Introduction To Business Architecture – Part 1 • Introduction to Business Architecture - Part 2 • RPA (Robotic Process Automation), POA (Process Oriented Architecture) And BPM (Business Process Management) • Orchestration and Provisioning Architecture for Effective Service Management