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St. Benedicts Customer Service

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Annette Ardler

Customer Service workshop for the staff of St. Benedict\'s Catholic Church

1 de 30
Are You Being Served? A Customer Service Workshop St. Benedict’s Church November 30, 1998
Today’s Agenda ,[object Object],[object Object]
Topics of Discussion ,[object Object],[object Object],[object Object],[object Object]
Customer Service Exercise ,[object Object],[object Object]
Bad Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Good Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customer Service Exercise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Customer Service Exercise ,[object Object],[object Object]
What is Customer Service? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Handling Complaints by Telephone ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
Personal Attitudinal Quality ,[object Object],[object Object],[object Object],[object Object]
Exercise #1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exercise #2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What do Customers Want? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Good Problem Solving Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Open Questions ,[object Object]
Closed Questions ,[object Object],[object Object],[object Object]
How Does Team Work Affect Quality Customer Service? ,[object Object],[object Object]
Characteristics of High Performing Teams ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
My Contributions to the Team ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Effective Team Members ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
Tips on Working Happy ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
You Don’t Have to Say It ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thank You!

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St. Benedicts Customer Service

  • 1. Are You Being Served? A Customer Service Workshop St. Benedict’s Church November 30, 1998
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Notas del editor

  1. 02/28/11
  2. 02/28/11 The greatest principle for success is quality customer service. Knowing how to attract and retain customers is the single greatest skill anyone can develop. Customer loyalty is worth 10 times more than a single purchase. It takes 12 consecutive positive service experiences to overcome one negative one.
  3. 02/28/11