You don't get top performing employees on recruitment, but you hire candidates that can be trained to perform at their best. Training your retail staff with effective learning practices can help implant a sense of confidence in your employees, which will directly affect your sales, customer experience and business profitability.

1. Call On: 1300 115 808 www.posplaza.com.au sales@posplaza.com.au
Retail Sales Tips
How to Hire and Train Your Retail Dragons

2. Does it feel like your staff needs some training to operate the advanced
Symbol LS2208 Barcode Scanner you just bought for the point-of-sale?
Do you think entirely motivated and trained employees can bring your store
better sales?
Well if yes, then you are absolutely right with your thoughts.
Call On: 1300 115 808 www.posplaza.com.au sales@posplaza.com.au

3. You don't get top performing employees on recruitment, but you hire
candidates that can be trained to perform at their best.
Training your retail staff with effective learning practices can help implant a
sense of confidence in your employees, which will directly affect your sales,
customer experience and business profitability.
So if you're determined about your retail staff training, you must go through
these tips and ideas that will help ensure your employees feel passionate and
confident about what they are doing.
Call On: 1300 115 808 www.posplaza.com.au sales@posplaza.com.au

4. Hire Candidate for Their Attitude
It's always good to hire people for their attitude and personality rather than
selecting them for their aptitude and experience alone.
It may sound a bit weird, but it really works in retail business. A person
who has a positive attitude towards his profession and is open to learn new
things would be easier to train than someone who has the required skill and
aptitude but not the right attitude and disposition.
Call On: 1300 115 808 www.posplaza.com.au sales@posplaza.com.au

5. Develop a Strong Knowledge
If your prospect asks a few questions about the product or service and your
retail person is unable to provide informative and knowledgeable answers,
you are almost certainly going to lose your potential customer.
For people at retail, it is of utmost importance to know what they are
selling. A thorough knowledge of all the products, including their features
and benefits, being sold in the store is a must to ensure your prospects and
customers have a great experience shopping from you.
Call On: 1300 115 808 www.posplaza.com.au sales@posplaza.com.au

6. Condition Your Staff's Soft-Skills
It really matters to your prospects and store visitors how your retail staff
present themselves to customers or prospects, how the staff treat them and
communicate with them. Train your employees on skills for communicating
effectively, bringing clarity in expression, toning voice, making proper eye
contact and more. In addition, it is needed that you focus on varied other
aspects like efficiency, customer service, personal behaviour, safety and
courtesy.
Call On: 1300 115 808 www.posplaza.com.au sales@posplaza.com.au

7. Familiarize With In-Store Procedures
While you train your employees in customer service, soft-skills, behaviour
and other skills, pay attention to varied in-store procedures that are
performed as daily tasks.
To keep your retail operations running smoothly and efficiently, you need to
give step-by-step instructions and guidelines to your staff on writing
reports, stocking and managing inventory, processing cheque, credit card
and cash payments and other necessary operations.
Call On: 1300 115 808 www.posplaza.com.au sales@posplaza.com.au

8. Visit: http://www.pospeople.com.au/
Call Us: 1300 115 808
Email: info@pospeople.com.au
Contact Us
Call On: 1300 115 808 www.posplaza.com.au sales@posplaza.com.au