PLAT-19 Social Enterprise Integration
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In today’s environment, businesses are increasingly gaining market advantage by reaching out to customers through the use of social media and mobile technologies. This session will demonstrate the use of Mule ESB to integrate Alfresco with social media and traditional enterprise systems hosted both onsite and in the cloud. We’ll cover basic configuration and use of Mule and the Cloud Connector architecture. The session will include sample Cloud Connector configurations for Alfresco CMIS content repository.
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PLAT-19 Social Enterprise Integration
- 1. Content Management + Integra.on = Instant Collabora.on! John Giffin, ECM Architect, jgiffin@ziaconsul:ng.com
- 2. Who is Zia? A firm with deep technical expertise & strategic insight, coupled with our Agile software methodology, provides numerous benefits to our customers:! Benefits! • Achieve ROI by delivering improved operational efficiencies ! • Boost productivity by creating collaborative work environments! Our Partners • Maintain access and control of information through the enterprise! • Allow employees to find the information they need, when they need it! • Increase end-user adoption! • Agile training by using Zia methodology and Rally tools! • Raving fan customers! Professional Qualifications! • Highly-experienced, accredited senior staff consisting of Business Analysts, Enterprise Architects, Software Engineers and Data Architects! • Platinum Alfresco Professional Services & OEM Partner! • Platinum Ephesoft Partner! • Alfresco 2010 Implementation of the Year with Denver! • MuleSoft Partner!
- 3. Challenges of social business + enterprise content! Organizations: paralyzed by security and governance concerns! Human resources: difficulty increasing worker effectiveness! Effective Governance: problems managing and repurposing unstructured content! Communication: challenged with locating subject matter and sharing with constituents!
- 4. The business value of social content & collaboration! • Connect the right subject matter experts with content producers and consumers! • Leverage the right knowledge and skills, quickly responding to market changes with relevant and accurate information! • Mitigate risk by proactively managing and governing information, and intuitively extending social and collaborative content to broader enterprise content services! • Leverage and extend existing investments in web, email and related applications, providing high ROI! • The results:! • Lower costs! • Better insights ! • Improved productivity! • Better decision making! • Improved customer satisfaction!
- 5. Traditional ECM & Integration projects are characterized this way! High Cost Complex Slow / Limited Adoption
- 6. How do I get these systems to work?!
- 7. Use Open Source, Open Platforms Alfresco, Mule ESB, Salesforce! Lower Cost Simple Faster Adoption
- 8. Enterprise Service Bus ! Benefits! • Cornerstone of a Service Oriented Architecture! • Quickly integrate enterprise systems and services! • Abstraction layer for interfaces among disparate systems! • Provides cross-cutting services such as message transformation and routing, monitoring, transaction management.! • Reduce the amount of custom code required for integration projects by utilizing pre-built components and services.!
- 9. Mule Enterprise Service Bus ! All contents Copyright © 2011, MuleSoft Inc.
- 10. Mule Cloud Connectors! • Easy integration with SaaS and Cloud ! • Integrate without learning underlying API! • Supports the most popular SaaS apps (Salesforce, CMIS, Magento, Amazon, Twitter, etc.)! • More Cloud Connectors available everyday! All contents Copyright © 2011, MuleSoft Inc.
- 11. Demonstration: Salesforce CRM, Salesforce Chatter Integration with Alfresco via Mule! Deal is closed in CRM system Update status in Social Network Persist contract and CRM system when Microblog Updates related documents to workflow tasks are ECM repository complete Ini:ate workflow for project ini:a:on checklist
- 12. Demonstration: SalesForce CRM, Salesforce Chatter Integration with Alfresco via Mule! Mark Deal as Closed Won in Salesforce Mule updates opportunity Mule pulls deal & hands off in Salesforce to Alfresco Chatter Updates Alfresco stores contract Workflow Complete Call and kicks off workflow + Mule to Update Salesforce no:fica:on email
- 13. Mule ESB polls Salesforce for updates! Salesforce Salesforce Web Service API Salesforce Cloud Connector Mule ESB
- 14. Code Review: Mule ESBʼs SalesForce Cloud Connector"
- 15. Mule ESB persists contract to Alfresco! Mule ESB CMIS Cloud Connector (OpenCMIS) CMIS API Alfresco
- 16. Code Review: Mule ESBʼs CMIS Cloud Connector"
- 17. Alfresco sends workflow notification via Mule ESB! Mule ESB Alfresco Web Service SMTP Connector GMail
- 18. Code Review: Alfresco Discovers New Opportunity" // start a workflow! var workflow = actions.create("start-workflow");! workflow.parameters.workflowName = "jbpm$ziawf:checklist";! workflow.parameters["bpm:workflowDescription"] = nodeToProcess.getName();! workflow.execute(nodeToProcess);! // tell Mule ESB to send an email!! try {! XMLHttpRequest.open("GET", "http://localhost:8081/services/notify", ! false, null, null);! XMLHttpRequest.send("");! XMLHttpRequest.close();! }! catch(ex){! var error = String(ex);! logger.log("unable to send notification: " + error);! }!
- 19. Code Review: Mule ESB Web Service Inbound Endpoint " " " " " " and SMTP Endpoint"
- 20. Alfresco updates status in Salesforce! Alfresco Mule ESB Salesforce Cloud Web Service Connector Salesforce
- 21. Code Review: Alfresco Workflow Complete" // get the SalesForce opportunity ID from contract metadata! for (var i = 0; i < bpm_package.children.length; i++) {! var pkgItemType = bpm_package.children[i].getTypeShort();! if (pkgItemType == "zia:deal") {! var dealContract = bpm_package.children[i];! opportunityId = dealContract.properties["zia:opportunityId"];! logger.log("contract opp id: " + opportunityId);! }! }! // notify Mule ESB that the opportunity’s state has changed ! try {! XMLHttpRequest.open("GET", ! "http://localhost:8081/services/updatesf?oppid=" + opportunityId, ! false, null, null);! XMLHttpRequest.send("");! var response = XMLHttpRequest.getResponseText();! logger.log("response from Mule ESB: " + response);! XMLHttpRequest.close();! } ! catch(ex) {! var error = String(ex);! logger.log("web service invocation failure: " + error);! }!
- 22. Code Review: Mule ESB Web Service Inbound Endpoint " " " " " " SalesForce Update"
- 23. Webinar ! Content Management + Integration = Instant Collaboration http://bit.ly/rLW9RF
- 24. Questions & Answers! John Giffin, ECM Architect, jgiffin@ziaconsul:ng.com