While Paypal is generally accepted worldwide as an established transaction gateway, our buyers and sellers required a method of payment specific to the confines of overseas product purchases.   And that’s exactly what the combination of AliPay and the Escrow service brings to them. Here’s a quick run-down of our payment processes.

1. While
Paypal
is
generally
accepted
worldwide
as
an
established
transac5on
gateway,
our
buyers
and
sellers
required
a
method
of
payment
specific
to
the
confines
of
overseas
product
purchases.
And
that’s
exactly
what
the
combina5on
of
AliPay
and
the
Escrow
service
brings
to
them.
Here’s
a
quick
run-­‐down
of
our
payment
processes.
Payments
through
Alibaba.com
1

2. Our
Escrow
service
is
powered
by
Alipay.com,
a
leading
third-­‐party
online
payment
plaGorm
from
the
Alibaba
Group.
For
Buyers:
• Pay
securely
with
your
credit
card
without
exposing
your
details.
We
only
release
payment
to
the
supplier
aIer
you
confirm
delivery
of
your
order.
• When
paying
online,
your
details
are
protected
by
VeriSign
SSL
encryp5on
(the
highest
level
of
protec5on
commercially
available).
For
Suppliers:
• Escrow
verifies
the
credit
card
details
for
every
transac5on.
You
will
only
be
asked
to
ship
the
order
aIer
we
confirm
payment
is
received.
AliPay
and
Escrow
2
©
Alibaba.com
Hong
Kong
Limited
–
Payments
through
Alibaba.com

3. 3
So
why
use
Escrow?
1
Safe
transacBons
For
Express
Air
Shipment,
payment
will
be
released
aIer
your
order
is
received
in
sa5sfactory
condi5on.
For
Sea
Freight,
payment
will
be
released
aIer
you
confirm
that
your
order
has
been
shipped
out.
2
Safe
transacBons
Our
Escrow
service
uses
industry-­‐leading
VeriSign
encryp5on
to
ensure
safe
online
security.
To
further
protect
your
credit
card
and
bank
informa5on,
we
never
directly
connect
our
firewall-­‐protected
servers
to
the
Internet.
3
Fast
&
Easy
Services
For
Express
Air
Shipment,
you
can
track
your
order
at
any
stage
of
delivery
using
a
unique
tracking
number
from
the
shipping
company's
website.
Currently,
we
support
the
following
leading
shipping
companies:
DHL,
UPS,
EMS,
TNT,
FedEx,
SF
Express,
China
Post
and
Hong
Kong
Post.
4
Personalised
service
For
Sea
Freight,
a
dedicated
service
representa5ve
will
be
assigned
to
your
order
from
the
beginning
5ll
the
end
of
the
trading
process.
©
Alibaba.com
Hong
Kong
Limited
–
Payments
through
Alibaba.com

4. 4
5
Dispute
resoluBon
Express
Air
Shipment:
• If
the
item
that
was
delivered
to
you
is
not
what
you
ordered
or
if
the
delivery
did
not
arrive
30
days
aIer
the
supplier
confirmed
shipment,
please
contact
the
supplier
immediately.
• You
can
also
open
a
Dispute
by
submi`ng
a
Refund
Request.
• If
no
agreement
is
reached,
Alibaba.com
will
commence
media5on.
• Alibaba.com
will
contact
both
par5es
and
mediate
based
on
the
evidence
provided.
• All
decisions
made
by
Alibaba.com
are
final.
Sea
Freight:
• If
dispute
arises
during
any
stage
of
the
transac5on,
Alibaba.com
encourages
both
the
buyer
and
supplier
to
seble
the
dispute
through
amicable
nego5a5ons.
• If
no
agreement
is
reached,
Alibaba.com
will
contact
both
par5es
and
mediate
based
on
the
evidence
provided,
with
all
decisions
made
by
Alibaba.com
being
final.
About
Alibaba.com
Alibaba.com
(HKSE:
1688.HK)
is
the
global
leader
in
e-­‐commerce
for
small
businesses
and
the
flagship
company
of
Alibaba
Group.
Founded
in
1999,
Alibaba.com
makes
it
easy
for
millions
of
buyers
and
suppliers
around
the
world
to
do
business
online.
Please
do
check
out
these
free
resources
and
let
us
know
any
other
tools
you’re
using
or
would
like
to
see
on
Alibaba.com.
As
always,
we’re
here
to
help
you
with
your
online
sourcing
and
trading
as
much
as
we
can,
so
if
you
have
a
question
just
ask.
©
Alibaba.com
Hong
Kong
Limited
–
Payments
through
Alibaba.com

5. 5
Facebook:
Facebook
has
over
10
million
ac5ve
Australian
users
per
month
so
becoming
an
ac5ve
par5cipant
with
the
Alibaba
Facebook
Page
will
have
benefits
for
any
proac5ve
business.
The
Alibaba
Facebook
Page
boasts
instant
downloads
of
the
Business
Starter
Kit
for
sourcing
products
and
finding
quality
suppliers.
You’re
able
to
view
videos,
Alibaba
Upcoming
Events,
member
tes5monials
and
exclusive
promo5ons
and
event
invites.
LinkedIn:
The
LinkedIn
Alibaba
Group
will
connect
like-­‐minded
members,
provide
a
new
stream
of
poten5al
suppliers
and
foster
stronger
rela5onships
with
exis5ng
members.
The
Group
allows
members
to
expand
into
their
professional
LinkedIn
network,
using
an
already
trusted
global
brand.
TwiOer:
Get
fast
and
instant
facts
from
Alibaba,
by
following
our
Twiber
profile
alibaba_aus
We’ll
be
‘twee5ng’
our
own
flavour
of
AliFacts
with
useful
and
helpful
reminders
for
your
Australian
on-­‐line
experience
in
buying
and
supplying.
Here’s
a
recent
‘tweet’
highligh5ng
what
a
local
Adelaide
business
is
doing:
“An
Adelaide
hair
salon
is
using
Alibaba.com
to
grow
its
business
&
help
cancer
pa<ents
look
&
feel
their
best
h?p://ow.ly/629r8“
YouTube:
The
Alibaba
Australia
YouTube
Video
Channel
is
a
growing
member
showcase
of
success
stories
and
tes5monials.
To
get
a
taste
of
the
sort
of
member
stories
you
could
also
be
a
part
of,
check
out
THIS
VIDEO.
Par5cipa5ng
allows
for
expanding
your
market
reach
and
to
tell
the
world
about
your
products
and
services.
Join
Together
For
Greater
Success
Alibaba
is
firmly
dedicated
to
rapid
growth
within
the
Australian
market
and,
more
importantly,
our
partnerships
with
Australian
members.
Like
any
strong
and
long-­‐term
business
rela5onship,
your
success
is
our
success.
Please
do
check
through
each
of
the
Alibaba
Social
Channels
we
have
put
together
and
join
those
that
align
to
your
business
and
personal
objec5ves.
Can
We
Spread
Your
Word
Too?
If
you
have
a
successful
sourcing
/
business
story
to
tell,
we
would
love
to
hear
from
you
via
our
Social
Media
Channels.
We
like
to
promote
success
stories
via
Tes5monials,
Press
Releases
and
in
general,
our
Social
Media
Channels
–
please
do
let
us
know
your
story.
Alibaba
Blog:
The
Alibaba
AU
Blog
provides
5ps
for
the
online
trading
beginner,
se`ng
up
a
successful
online
business,
advice
in
finding
the
right
products
from
the
right
suppliers
for
your
business
and
informa5on
on
how
best
to
op5mise
your
product
line
and
process.
Access
the
latest
trends
and
products
in
Australia’s
online
trading
industry
by
subscribing
to
the
blog.
Alibaba
Australia’s
Social
Media
Channels
©
Alibaba.com
Hong
Kong
Limited
–
Payments
through
Alibaba.com