Crestron partnered with BearingPoint to implement SAP CRM 2007. This was the BearingPoint Press Release, from April 14, 2009, announcing the successful go live of SAP CRM 2007 at Crestron.

1. Contact
Gina Giamanco
Global Communications
609 575 3049
gina.giamanco@bearingpoint.com
For immediate release
BearingPoint Completes Implementation of an SAP® CRM-based
Returns Management Authorization Solution for Crestron Electronics
Solution provides comprehensive integration of operational processes using SAP
CRM solution
McLean, Va., April 14, 2009 – BearingPoint, Inc. (OTCBB: BGPTQ), one of the world’s
largest management and technology consulting firms, today announced the successful
implementation of a new Returns Management Authorization (RMA) solution, based on the
SAP® Customer Relationship Management (SAP CRM) application for Crestron Electronics,
the world’s leading electronic manufacturer of advanced control and automation systems.
The newly deployed, comprehensive Crestron RMA solution replaces an in-house solution
and integrates customer relationship management (CRM), enterprise resource planning
(ERP), and business warehouse applications. Crestron’s global RMA process spans multiple
departments, from Customer Support and Order Processing through Service Repair to
Finance and Accounting.
Crestron, based in Rockleigh, N.J., began its RMA modernization project by building a CRM
pilot. Immediately following the pilot, BearingPoint built the full CRM returns capabilities that
incorporate strong ERP integration for customer orders, products and pricing, internally
controlling integration with CRM debit memos and full CRM returns process reporting.
As a result, the CRM deployment has enabled Crestron to:
 Seamlessly integrate inbound customer service calls with order entry, inventory
management and invoicing;
 Have real-time visibility and access to returns as they flow across customer support,
technical support, inbound receiving, depot repair, quality control, packaging,
shipping and finance;

2. News Release Page 2
 Enhance customer experience and loyalty through accurate updates on repair status,
turnaround repair times, credit and debit information;
 Improve defect trending to prevent future product issues, leveraging the system’s
powerful analytical tools; and
 Establish key performance metrics that measure business improvements resulting
from the CRM deployment.
“Managed well, returns can greatly increase the overall customer experience and strengthen
customer loyalty,” said Andrew Ho, Director of Business Projects at Crestron. “With
BearingPoint’s help and experience, we are taking full advantage of the process efficiency
and transparency, provided by SAP CRM, to meet the expectations of our customers and
dealers. As a result, we are able to control costs and improve customer satisfaction.”
Previously, Crestron selected BearingPoint for an enterprise-wide initiative, which included
an upgrade of its SAP ERP application-based platform, to address process realignment,
organizational optimization, customer satisfaction, change management and systems
integration.
“We are thrilled to be able to continue our relationship with Crestron with this
implementation, which will provide a foundation to support its business through improved
customer service and sales,” said Doug Hurley, BearingPoint managing director. “Crestron
understands the strategic importance of building and maintaining successful relationships
with customers, dealers and business partners. We look forward to building on this latest
success as Crestron continues to realign and improve business processes to increase
customer satisfaction.”
About BearingPoint, Inc.
BearingPoint, Inc. (OTCBB: BGPTQ) is one of the world's largest providers of management
and technology consulting services to Global 2000 companies and government organizations
in more than 60 countries worldwide. Based in McLean, Va., the firm has approximately
15,000 employees focusing on the Public Services, Commercial Services and Financial
Services industries. BearingPoint professionals have built a reputation for knowing what it
takes to help clients achieve their goals, and working closely with them to get the job done.
Our service offerings are designed to help our clients generate revenue, increase cost-
effectiveness, manage regulatory compliance, integrate information and transition to “next-
generation” technology. For more information, visit the Company's Web site at
www.BearingPoint.com.
Some of the statements in this press release constitute “forward-looking statements” within
the meaning of the United States Private Securities Litigation Reform Act of 1995. These
statements are based on our current expectations, estimates and projections. Words such
as “will,” “expects,” “believes” and similar expressions are used to identify these forward-
looking statements. These statements are only predictions and as such are not guarantees
of future performance and involve risks, uncertainties and assumptions that are difficult to
predict. Forward-looking statements are based upon assumptions as to future events or our
future financial performance that may not prove to be accurate. Actual outcomes and
results may differ materially from what is expressed or forecast in these forward-looking
statements. As a result, these statements speak only as of the date they were made, and
the Company undertakes no obligation to publicly update or revise any forward-looking
statements, whether as a result of new information, future events or otherwise.

3. News Release Page 3
About Crestron Electronics, Inc.
For 40 years Crestron has been the world's leading manufacturer of advanced control and
automation systems, innovating technology to simplify and enhance modern lifestyles and
businesses. Offering integrated solutions to control audio, video, computer, and
environmental systems, Crestron streamlines technology, improving the quality of life in
commercial buildings, universities, hotels, hospitals and homes. In addition to its World
Headquarters in Rockleigh, New Jersey, Crestron has sales and support offices throughout
the U.S., Canada, Europe, Middle East, Asia, Latin America and Australia.
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